We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Sophisticated little resort with genuinely friendly staff and all the amenities of a much larger resort”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Tortuga Bay Hotel Puntacana Resort & Club
Ranked #1 of 111 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
usa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Sophisticated little resort with genuinely friendly staff and all the amenities of a much larger resort”
Reviewed February 6, 2010

We just returned from a week at Tortuga bay with our three children (5, 3 and 5 months), and we can't honestly think of one bad thing to say about the place. We stayed in a 2 bedroom lower-level villa right on the beach (620). The view was amazing, the rooms were spacious and clean, the beds were extremely comfortable, and we did not hear the people above us. Above all, each and every member of the staff was courteous, professional, and - most importantly - friendly. They really seemed to enjoy their jobs, and did not once give us the impression that they resented us (which is the way we have felt at some of the other Caribbean resorts we have visited). They also really seemed to like kids: each and every one took the time to interact with ours, and it did not seem to be forced.
One of the best things about Tortuga Bay is that you are in a secluded little haven, with access to the entire Punta Cana resort and its many restaurants and activities. The villa came with a golf cart, so we had easy access to the entire resort. We went to a different restaurant for lunch every day, and ended up ordering in most evenings. There is a room service menu, but if you want something from one of the other restaurants, they will take care of it for you. In fact, the room service people consistently went above and beyond the call of duty: when I requested soy milk, they went and bought some for me; they also called to find out what time we wanted breakfast the one morning I neglected to write it on the form; also, when it was too windy to eat outside in the evening, they brought the table in for us, then brought it back out as quietly as possible to ensure they did not wake our sleeping infant.
In terms of activities, there is a dive center with kayaks and other water sports; we did not utilize this service, but we did go on a motor boat tour of the coastline. You can also rent bikes to tour the resort. The kids club at Punta Cana is a nice feature; it is outdoors, but nicely shaded, with many different climbing structures and rocking-horse-type things for the younger kids to play on. It is next to the main Punta Cana pool, which is a great place to hang out when you are in need of a break from the beach =)
Speaking of the beach, the sand is absolutely gorgeous, and the ocean is an amazing turquoise color. The beach at Tortuga Bay is restricted to guests of Tortuga Bay only, and there is even beverage service provided by the friendly staff at Bamboo.
The VIP service at the airport is another major perk: the representative whisked us to the front of each and every line, both upon arriving, and when departing. The VIP lounge is another nice feature, as it is air conditioned, clean and QUIET.

I could go on and on (and on) about how wonderful the place is. We have been to many Caribbean resorts (Cap Juluca, CuisinArt, La Samanna, Four Seasons Nevis, to name a few), and Tortuga Bay is by far our favorite (though Nevis was a close second). Definitely worth a visit!!

  • Stayed January 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank britcanuckusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, March 2, 2016
Dear Mr./Mrs. britcanuckusa,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

625 reviews from our community

Traveler rating
    536
    57
    19
    6
    7
See reviews for
170
345
12
12
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 1, 2010

The staff never missed a beat here and met all our needs. The 2 bedroom villa was spacious, comfortably decorated. Beach views, great food, nice club and golf. Great for couples, families and in our case, a group of women. I think it was at 80% capacity when we were there and it never felt crowded. We were able to get last minute dinner reservations and had our own space on the beach.

Tortuga Bay deserves it's 5 star rating. It may be expensive, but worth every penny if you want a relaxing, hassle-free, amazing vacation. I'll be back and I'll tell others it's the only place to go in the D.R.

  • Stayed January 2010, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chrisozz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, March 2, 2016
Dear Mr. chrisozz,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 31, 2010

The staff was most gracious and catered to our every need. Most relaxing with beautiful beaches and great golf courses and a most interesting ecological reserve. A variety of restaurants to choose from and mostly very good food. The suites were very spacious with nice amenities.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fairgolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, March 2, 2016
Dear Mr./Mrs. fairgolf,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ann arbor, mi
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed January 25, 2010

We've stayed at many 5 star hotel/resorts and when taking into consideration the qualtiy of the two golf courses, both of which are fabulous, Tortuga Bay ranks near, if not at, the top. The quality of services could not have been better. The staff was just wonderful. The only complaint was with the preperation of main courses at the restaurants. Although the quality of the food was excellent, the kitchen staff consistently over cooked things like fresh fish.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank u2et
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, March 2, 2016
Dear Mr./Mrs. u2et,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 13, 2010

Staff is amazing helpful. Horseback riding was a lot of fun. Even beginners could canter. Every treatment at the spa was wonderful. Golf was great. Pools, ocean, and beach service perfect. Would skip snorkelling - there was not much to see. Food was not like New York City, but enjoyable. Visitors should be aware that the Dominicans use a lot of pork products in all their dishes. The villas are amazing. New Yorkers will take a couple of days to get used to the very relaxed pace. Best of all, no hassle getting beach and pool chairs even during Christmas week!!!

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NjRuby07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, March 2, 2016
Dear Mr./Mrs. NjRuby07,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 10, 2010

We are accustomed to the highest levels of hotel and resort comfort and luxury, and, honestly, this is one of the best places we've ever been to.

Immediately upon arrival we were upgraded to the best available villa ($1500 per night value), even though we had booked the trip at the lowest internet price ($400). Throughout the whole stay we were were treated as most welcomed guests. The rooms are designed by a famous designer, so you can rest assured you'll like them. You'll have a personal manager at your disposal 24/7 and a complimentary golf cart.

We won't reveal any more secrets, as you definitely have to check out this resort if you seriously plan to enjoy your DR vacation.

Highly recommended for advanced travellers!

Igor and Irina from Russia

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank igorklopoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, March 2, 2016
Dear Mr. igorklopoff,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
1 review
Reviewed December 17, 2009

This resort was absolutely beautiful and the staff could't do enough to be of service. The rooms were beautiful and spacious. Plenty of activities at the nearby Punta Cana resort or no activities at all....your choice. The spa services were awesome.

  • Stayed December 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yogagirl575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, March 2, 2016
Dear Mrs. yogagirl575,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Punta Cana hotels
3.7 mi away
Sanctuary Cap Cana by AlSol
Sanctuary Cap Cana by AlSol
#41 of 111 in Punta Cana
4.5 of 5 bubbles 4,508 reviews
14.5 mi away
Iberostar Grand Hotel Bavaro
27.3 mi away
Zoetry Agua Punta Cana
Zoetry Agua Punta Cana
#3 of 111 in Punta Cana
4.5 of 5 bubbles 4,036 reviews
Show Prices
Show Prices
Show Prices
11.4 mi away
The Reserve at Paradisus Palma Real
13.6 mi away
The Reserve at Paradisus Punta Cana
5.7 mi away
Eden Roc at Cap Cana
Eden Roc at Cap Cana
#6 of 111 in Punta Cana
5.0 of 5 bubbles 354 reviews
Show Prices
Show Prices
Show Prices

Been to Tortuga Bay Hotel Puntacana Resort & Club? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Tortuga Bay Hotel Puntacana Resort & Club

Property: Tortuga Bay Hotel Puntacana Resort & Club
Address: Puntacana Resort & Club, Punta Cana 23000, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 111 Hotels in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Tortuga Bay Hotel Puntacana Resort & Club 5*
Number of rooms: 30
Official Description (provided by the hotel):
Find yourself in the jewel of the Caribbean. The only AAA Five Diamond Awarded property of the luxury Dominican republic hotels, Tortuga Bay offers responsible luxury, impeccable service and villas with interiors designed by the world-famous Oscar de la Renta. As a Tortuga Bay guest, our friendly, professional staff has every detail taken care of from the moment you touch down at our own Punta Cana International Airport (PUJ). Our VIP Service will whisk you through customs to a private car that has been awaiting your arrival. After a brief ride through the lush and vibrant Dominican scenery, your personal concierge will welcome you, check you in at your villa and provide you with your own golf cart for convenient travel throughout the resort. Located in a private enclave within the resort, this boutique hotel includes 13 luxurious beachfront Dominican Republic villas offering unrivaled luxury, privacy, security and five-star service. Guests may choose from a variety of accommodations: 1 bedroom junior suites, 2 bedroom suites, 3 or 4 bedroom villas, all situated along a private white sand beach, with every convenience within easy reach. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotwire, Expedia, Orbitz, TravelUp, Hotels.com, Cancelon, TripOnline SA, Priceline, HotelQuickly and Evoline ltd so you can book your Tortuga Bay Hotel Puntacana Resort & Club reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing