This was our second stay. The first 2 years ago was wonderful...Lovely service, beautiful suite,great beach...We went with friends in JA. 2014 for our second visit. The trouble started before we arrived when we learned that our stay and our friends had been pre charged on our credit card. While this was clearly against the policy ALL attempts to rectify it failed. We were subjected to many assurances that the charges had been credited back, & they never were. After wee arrived, we protested to the manager that we were supposed to be in villas next to each other...He was argumentative, escalating and rude...But things went RAPIDLY downhill! Our friends unit was old and tired looking...unlike the very healthy roaches that were scurrying all around their fruit platter, refrigerator, night table and eventually their bed. The manager was AGAIN outrageous insisting that all of the units were "sprayed," & insect free! He insulted us wi/ an offer of a free night or two in the middle of the summer when we wld never come!! Finally he gave us a dinner and a beach barbeque ...then, on night three, moved our friends. In the end, they credited two nights of the stay to us and to our friends. It was all VERY stressful...horrible actually. We will never go there again. It wld have made a huge difference if the manager had been polite, professional and immediatly moved our friends and offered some compensation. None of that occurred without many confrontations with him, and many e-mails to our travel agent at home.
- Official Description (provided by the hotel):
- Find yourself in the jewel of the Caribbean. The only AAA Five Diamond Awarded property of the luxury Dominican republic hotels, Tortuga Bay offers responsible luxury, impeccable service and villas with interiors designed by the world-famous Oscar de la Renta. As a Tortuga Bay guest, our friendly, professional staff has every detail taken care of from the moment you touch down at our own Punta Cana International Airport (PUJ). Our VIP Service will whisk you through customs to a private car that has been awaiting your arrival. After a brief ride through the lush and vibrant Dominican scenery, your personal concierge will welcome you, check you in at your villa and provide you with your own golf cart for convenient travel throughout the resort. Located in a private enclave within the resort, this boutique hotel includes 13 luxurious beachfront Dominican Republic villas offering unrivaled luxury, privacy, security and five-star service. Guests may choose from a variety of accommodations: 1 bedroom junior suites, 2 bedroom suites, 3 or 4 bedroom villas, all situated along a private white sand beach, with every convenience within easy reach. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Despegar.com, Booking.com and Hotels.com so you can book your Tortuga Bay Hotel Puntacana Resort & Club reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.