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Tortuga Bay Hotel Puntacana Resort & Club
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Reviews (670)
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249 - 254 of 670 reviews
Reviewed December 4, 2013

the best part about staying here is the VIP pickup plane-side when you land and bypassing all the immigrations lines. staff overall is very friendly and happy to help but we did get a lot of conflicting information/rates while booking activities which made deciding what to do confusing. the villas are decorated nicely but showing a little wear. there were loose doorknobs, ripped upholstery, and the telephones smell funky. we couldn't get the a/c below 74/75 for a long time and i think the humidity also makes the rooms feel not as crisp. at night time, the a/c vent was blowing right on our face so we had to turn it off and got warm. anyway, temp control was a little hard in the room. the pool by the main restaurant isn't very inviting, so check out the beach club area. golf is good and might as well play since it's right there. spa treatment at six senses is amazing tho their hallways feel hot like a sauna. beaches are kind of windy, when we were there anyway, which made the water cloudy and there's no good snorkeling easily accessible. food is ok, not memorable. oh, bring bug spray.

  • Stayed: November 2013, traveled as a couple
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4  Thank trippyNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded December 5, 2013

Dear Mr./ Mrs. Trippy,


First of all, we would like to thank you for taking the time to let us know your comments from your stay in Tortuga Bay. As we are deeply committed to achieving our guest's total satisfaction, your opinion is very important to us.

We would like to offer our sincerest apologies for the inconvenience that you have experienced. At the same time you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist in Tortuga Bay and take whatever corrective actions may be necessary.

Once more, thank you for your comments. We hope to be able to welcome you again to Tortuga Bay, and give you a "Leading" Experience.

Yours sincerely,


Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2013 via mobile

Visited Tortuga Bay with family for the holiday weekend. We were greeted as soon as we got off the plane and escorted to the resort car after immigration and baggage claim. The villa and the staff were wonderful. Only issue is Mosquitos are everywhere in the rooms and it's tough to avoid them especially at night. Food was okay- nothing I would rave about. We never dined at the same place twice because there was nothing to go back for. However the friendly staff made up for any downfalls. Golf cart convenience was great as well. The beaches were nice and intimate. We only ran into two families though all the villas were occupied - Definitely has a more home stay feel vs hotel which was nice and different. Wasn't a fan of the pool- it was small and right outside the central restaurant. My moms arm did become infected after all the big bites but the villa manager did try her best to help. Between her and the other staff, we had an enjoyable weekend. Our journey back was great- we were escorted through security and immigration again and taken through the VIP entrances. Overall the convenience and staff have made me think that I would go back and recommend to others! Also would ensure that we carry lots of bug spray!

Stayed: November 2013
1  Thank Finertravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded December 3, 2013

Dear Finertravels,

We appreciate your comments regarding your stay at Tortuga Bay Hotel. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Your sincerely,

Vincenzo Calcerano
General Manager
Tortuga Bay Puntacana Resort & Club
vcalcerano@puntacana.Com
1 829 797-1121

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2013

My husband I got married on the beach in front of the old Punta Cana hotel 6 years ago, and our reception was held at La Yola. We came back last month for our anniversary to check things out and take a trip down memory lane. We were not disappointed. We were treated like royalty from the moment we arrived. A Tortuga Bay staff member greets you as soon as you step off the plane, takes you personally through the airport, and you are at the resort in 10 minutes. After a quick personal tour of the grounds, the rep gives you her personal cell to call if there are any issues. I requested two bikes and they were both at our villa by the time we took the short walk to the beach and back. A golf cart was also waiting for us, and I must say we had no problem with ours. We took it everywhere and without issue or concern. I have no idea what that last reviewer is talking about, it in no way does this place justice. We stayed in one of the balcony rooms and the view was breathtaking. The room itself was immaculate and tastefully decorated. We travel quite a bit and stay in only 5 star places and Tortuga Bay is among the very best. What makes this place stand out is the staff's attention to detail and service. They make it their business to make sure your every need is met. From the server who works the beach hustling back and forth to the pool bar, to the breakfast buffet that has everything you need (and if not, they will make for you - ie veggie omelet for me), I cannot say enough positive about this place. We ate at La Yola on our anniversary and the food was just as good as we remembered. You cannot beat the setting - a beautiful spot in the marina, right on the water (cut outs in the floor so you can see the water below) and balmy DR breezes. The staff is most professional and very well trained. It's the attention to small detail (knowing the menu, knowing when to ask if you need anything, never obtrusive) that you really notice when dining in places like this. When they brought our bill, they also brought a complimentary dessert with a candle, in honor of our anniversary. The little surprises did not end there. On our last night we ended up dining and drinking at the Bamboo for hours. When we got back to our room, imagine our surprise when we opened the door and found lit candles forming a runway throughout the villa, into the bathroom, up the stairs of the sunken tub, around the tub, champagne on ice with two flutes, chocolate covered strawberries on a tray, balloons and a sign that read 'Happy Anniversary'. A bubble bath has been drawn and was still hot. The effort that must have gone into this, especially getting the timing right so the water was still hot when we arrived, we can only imagine. My husband and I looked at each other in disbelief. We have traveled the world and never, EVER, have we been treated this way. This is first class top notch service at it's best. The staff treats you like family. You cannot ask for more when traveling away from home. To top it off, when we arrived back at the airport, they again provide VIP treatment - whisking you past the long security lines and into a private room, complete with small sandwiches, drinks, and desserts. From there they took us past the long lines waiting to board the plane, to a golf cart that drove us out on the tarmac right to the foot of the plane. When I got to the top of the plane's stairs I turned around and waved. I couldn't help myself. It was surreal. Everyone was wondering who we were - if they only knew we were just two normal folks who happened to stay at Tortuga Bay. I hope others read this and check this place out. I have raved about this experience to anyone that will listen. I rely on trip advisor for all my trips/dining out, and yet this is only the second review I have written. This place is MAGICAL. Go. Enjoy. Be treated like royalty. You deserve it. PS. Vincenzo and Mariela: Thank you for everything. We will back back.

  • Stayed: November 2013, traveled as a couple
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Thank vancouverk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded December 3, 2013

Dear Mr. / Mrs. Vancouverk,

We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor ! It is always a pleasure to receive feedback from our guest.
I will share your comments with our team, who I am certain will be encouraged by your remarks.

As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Once more, thank you for your comments. We hope to be able to welcome you again at Tortuga Bay Puntacana Resort & Club , and give you a “ one- of a- kind’’ Leading Experience .



Yours sincerely,


Vincenzo Calcerano
General Manager
Tortuga Bay Puntacana Resort & Club
vcalcerano@puntacana.Com
1 829 797-1121

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 21, 2013

Nobody from the Resort showed up at the airport to pick us up like promised. Wasted four hours trying to speak to anyone who understood English. Everyone including cab drivers at the airport are language challenged. The Villa we stayed in had roaches and it was impossible to keep mosquitoes out as the maids would leave all the doors open during cleaning periods and once we returned back mosquitoes attacked all night. The beach front sand was covered with sea weed and other debris washing up from the ocean each morning so not the best setting I expected. The golf cart we had was a piece of junk and smelled of gasoline not like the nice electric ones You get at other fine resorts. I doubt we will go back.

Room Tip: Top floor villa's are much more quiet and have better views.
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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4  Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded November 28, 2013

Dear Mr. Ricky ,


We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive feedback from our guests.

We would like to offer our sincerest apologies for the inconveniences that you have experienced!

At the same time, you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist in our hotel and take whatever corrective actions may be necessary.

About the airport pick up you should contact your agency ( jesetter) for possible compensation! Puntacana international airport is the busiest airport in Dominican Republic with flights arriving and departing everyday from all over the world! Unfortunately, your agency was not able to provide us with your flight details, despite the fact that we have contacted them several times hoping to get your flight Information! I would have been delighted to give you VIP service but it was just not possible without the flight details!


About our golf carts you are right. We are currently in the process of changing them to electric carts! The Mosquitos issue is something that happens in tropical climates, when it rains there are more mosquitos ! we apologize for not being able to get rid of them!


Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future and give you a "Leading Experience".


Your sincerely,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
vcalcerano@puntacana.com
Tel. (809) 959-8229

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2013 via mobile

My husband, daughter and I had a wonderful stay at Tortuga Bay. The villa manager made sure that every request was met with a smile. Everyone on the property was nice and helpful. The rooms are spacious and are truly beach front. We stayed in one of the 2 bedroom villas which has a lovely patio with lounge chairs and a dining table. There were always plenty of lounge chairs along the beach and the white sand, turquoise water and palm trees are picture perfect!
The bedroom linens and restaurant napkins are Frette and always pressed and immaculate. The golf carts allowed us to explore and helped our little daughter to nap. We were provided with a very nice crib and an empty refrigerator for our daughter's milk. The kitchen had a microwave which was helpful. We were also provided with a fruit basket and free water bottles (the tap water is not safe to drink).
The six senses spa is wonderful and this is the only six senses spa in North America. I thought the cost of a massage was very
reasonable. We loved the food and ate mostly at Bamboo and La Yola. If you are there for Friday night Dominican Party night at Bamboo, it was so delicious and seemingly authentic.
We went to the ecological reserve with the lagoons. It was beautiful but bring your bug spray! We got eaten alive with Mosquitos. The petty zoo was great and allowed our girl to ride a pony and pet a donkey!

It was a great trip! Thank you Tortuga Bay.

  • Stayed: November 2013
    • Value
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    • Rooms
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1  Thank pastular18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded November 21, 2013

Dear Mr. / Mrs. Pastular,

We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor ! It is always a pleasure to receive feedback from our guest.

I will share your comments with our team, who I am certain will be encouraged by your remarks.

As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Once more, thank you for your comments. We hope to be able to welcome you again at Tortuga Bay Puntacana Resort & Club , and give you a “ one- of a- kind’’ Leading Experience .



Your sincerely,

Vincenzo Calcerano
General Manager
Tortuga Bay Puntacana Resort & Club
vcalcerano@puntacana.Com
1 829 797-1121

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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