I read countless reviews on this resort prior to our arrival, so I will attempt to avoid the most common feedback; i.e., beautiful accommodations, impeccable service, golf carts, etc. The one thing worthy of repetition, however, is the service at the airport upon arrival. The time and hassle saved by being whisked across the tarmac and then bypassing the looooooong, slow line at Customs is not to be taken lightly. The airport is hot and muggy and I was so grateful we were in and out in less than 10 minutes (we didn't check luggage). The VIP service for departure was just as expeditious and included access to the private VIP salon.
Our villa manager greeted us and took us on a tour of the property and checked us into our room. She provided in-depth information about everything we needed to make our stay enjoyable. We were asked what time we would like daily housekeeping services as well as the preferred time for turndown service, something we had never seen at other high-end resorts. We chose 10am for housekeeping and 7pm for turndown service. The preferred times, we found, were merely a rough guide for the housekeeping staff (who were consistently excellent!) The first morning, we returned to the room at 10:45 and the room had not been serviced yet, so we left to relax on the beach. At 11:15, a passing rain cloud forced all of us on the beach to retreat for cover. We returned to the room to find the cleaning staff just finishing up. We learned to use the preferred times as a rough guide as to when they will clean. Be aware that the staff will not service your room if you leave valuables out or leave the safe open, which is a great way to remind guests to lock up their valuables and mitigates risk on the hotel's side.
We made most of our activities and dinner reservations during the check-in process and later that afternoon, we were provided with a letter confirming all of the reservations. The villa manager will make any arrangements you need, both on property and off. We found the resort's drivers to be prompt, friendly and very accommodating.
Bath products are Molton Brown of London. Shower pressure is inadequate.
Pool and Bamboo restaurant share the same location. So if you want to swim or lounge poolside, know that restaurant patrons will be dining in very close proximity.
Fitness center is small, but equipment is new and has everything one needs while on vacation.
Restaurants: We dined at several of the restaurants on property. The service at Bamboo was outstanding. Along with the breakfast buffet, they will prepare omelettes or eggs to your liking. La Yola has decent food and a great setting at the marina where you can see fish jumping out of the water. We even saw a small shark one evening! Playa Blanca was a great spot for lunch (the goat was outstanding!) and The Grill is another location we enjoyed for lunch.
Golf: The La Cana course is challenging and has wide open fairways. The Corales course is one of the most beautiful courses around, with sweeping ocean views. There is a mandatory caddy service, but well worth it. Good selection of rental clubs (included).
Spa: Excellent! Loved the outdoor waiting area; very serene and relaxing.
Upon returning from our 25th wedding anniversary dinner, the staff had prepared a lovely candlelit bubble bath, accompanied by chocolate-dipped strawberries. A wonderful touch to the end of a very special day!
This was hands down one of the best vacations we have ever experienced. Thank you, Tortuga Bay and the entire Puntacana Resort staff!!!!!
- Official Description (provided by the hotel):
- Find yourself in the jewel of the Caribbean. The only AAA Five Diamond Awarded property of the luxury Dominican republic hotels, Tortuga Bay offers responsible luxury, impeccable service and villas with interiors designed by the world-famous Oscar de la Renta. As a Tortuga Bay guest, our friendly, professional staff has every detail taken care of from the moment you touch down at our own Punta Cana International Airport (PUJ). Our VIP Service will whisk you through customs to a private car that has been awaiting your arrival. After a brief ride through the lush and vibrant Dominican scenery, your personal concierge will welcome you, check you in at your villa and provide you with your own golf cart for convenient travel throughout the resort. Located in a private enclave within the resort, this boutique hotel includes 13 luxurious beachfront Dominican Republic villas offering unrivaled luxury, privacy, security and five-star service. Guests may choose from a variety of accommodations: 1 bedroom junior suites, 2 bedroom suites, 3 or 4 bedroom villas, all situated along a private white sand beach, with every convenience within easy reach ... more less
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