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“Lovely resort”

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Tortuga Bay Hotel Puntacana Resort & Club
Ranked #1 of 112 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
New York City, New York
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Lovely resort”
Reviewed December 24, 2012

Tortuga bay is a beautiful resort and the staff makes the stay as lovely as possible. They bend over backwards to please. At times the service can be slow, but you are on vacation, and most of the Caribbean resorts have the same issue.
The easiness of the arrival and departure is a wonderful plus.
All that being said, I had only one issue. The linens in the bedrooms and bathrooms are highly scented with fabric softener, and the paper products in the bathrooms are also highly perfume. If you are bothered by chemicals or strong perfume, this is a big issue- the staff tried to rehash the linens in water, but the scent does remain.
If you can, try to get the beachfront villa as opposed to the beach view. It s a world of difference.
I thank the lovely staff for working very hard.

Room Tip: Choose beachfront if you are able to as the view is fantastic.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
17 Thank Sharon1025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, December 25, 2012
Dear Mr. / Mrs. Sharon,

We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Once more, thank you for your comments. We hope to be able to welcome you again at Tortuga Bay Puntacana Resort & Club , and give you a “for one- of a- kind’’. Experience

Your sincerely,

Vincenzo Calcerano
General Manager
Tortuga Bay Puntacana Resort & Club
vcalcerano@puntacana.Com
Report response as inappropriate
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634 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (157)
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English first
Massachusetts
Level 6 Contributor
125 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed December 22, 2012

The Tortuga Bay experience begins on a high note: After you climb down the airplane steps at the Punta Cana airport, you’re greeted by an attendant then whisked by golf cart to passport control ahead of everyone else. Next, you’re accompanied at baggage claim then handed off to a driver, who takes you on the brief 10 minute ride to the resort. The airport can be a bit chaotic, so the assistance comes in handy, not to mention the VIP touch. On the return flight, you have access to a VIP lounge.

As for Tortuga Bay, this is a great destination to just beach it for a week. One of the competitive perks are private golf carts provided to guests, which enable you to blast around the resort and adjacent partner Punta Cana Resort and its facilities. Service is friendly, and a set of managers meet your needs through resort-issued blackberry. About 8 (+) villas consist of large 1 unit first floors and 2-unit second floors.

The white sand beach is very good, though there is a seaweed presence (diligently scooped up by staff each day). Birdlife is very impressive - we witnessed a daily egret show along the shore.

The biggest disappointment at TB is the beach food and beverage service, which was aloof and very slow during our stay – we waited an hour for lunch as the server catered to a high-maintenance family in another room. The food was good, but the service management needs attention. The fitness center is serviceable if not LHW material: There are five cardio stations, and a weight/muscle-conditioning multipurpose station.

Spa treatments (facial and massage) at the Six Senses Spa were exceptional.

Tortuga Bay also offers the best eating in Punta Cana – three trips to restaurants at nearby resorts and in the Village were inferior. Complimentary breakfast buffet at Bamboo consists of a good selection. The Club House restaurant and bar offer a great view, and the food is very good, although we had one disappointing lunch experience at the Club House Grill where the service was in disarray and we received plates and substitutions that we didn’t order after long waits.

Happy hour from 5-7 at Bamboo provides good drinks with warm bar staff.
I regret not golfing, as the world-class course looked incredible and provided great views across the resort.

Complimentary rides into the Village enable you to purchase items from a market at reasonable costs, and several restaurants and a few shops line the walkways. This area has great potential if more decent retail and eateries are added.

This may sound like a fussy four-star review, but I hold it up against other top-level Leading Hotel experiences. This is a very good destination with the potential to be one of the World's best.

Room Tip: Tip: The 622 villa at the end afforded less foot traffic and a closer perch to the beach than other...
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  • Stayed December 2012, traveled as a couple
    • Cleanliness
    • Service
Helpful?
13 Thank JorjeJaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, December 23, 2012
Dear Mr./ Mrs. Jorje Jaj,

We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Once more, thank you for your comments. We hope to be able to welcome you again at Tortuga Bay Puntacana Resort & Club , and give you a “for one- of a- kind’’. Experience

Your sincerely,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Abraham Lincoln 960, Santo Domingo, Dominican Republic
Tel. (809) 959-8229
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethlehem, PA
Level 5 Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 24, 2012

We were taken care of right at the airport and whisked to the hotel property. Greeted by friendly folks that escort you to your villas, and then give you a cell phone in case you need anything. We used that to make dinner reservations, questions about the ecological park and requesting rides. Each villa comes with its own golf cart which is very useful as the property is extensive. Variety of beach areas to visit - all lovely. Dominican Republic has a reputation for sea grass washing on the beach, which is true - here they rake it up twice a day. There are caretakers constantly caring for the vast property. Golf courses are awesome - try them all, including Corales. Take a course guide/caddie with you - very helpful. The rooms are huge and vary slightly in each building. All views are stunning. Breakfast and lunch offerings are excellent. For "Foodies", don't get too excited when it comes to dinner. We sampled several restaurants in the area and they are all fine, but don't expect top-tier - but who cares, the place is awesome. All the staff whether at the lobby, restaurants, venues, golf etc are wonderful. Having consulted with some other guests, we were not impressed with the cocktails, so request how you want your drinks made. But bartenders are friendly and acommodating so we tried several drinks during the trip. (A gentleman came to the room before we checked out to inventory the mini-bar contents. We never used any of it, but there is a nice selection.) The wife used the spa services while I golfed and she enjoyed all her treatments.This is a fantastic high-end hotel/resort. Visit the Ecological area - it is an easy hike through the "jungle" - best around noon, and you can swim in 3 of the "pools". Very clear and they have fish and turtles in them.

Room Tip: Some are closer to the beach, others are not - but they are all beautiful and a short walk to beach...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Caribbean Kid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, November 25, 2012
Dear Mr./ Mrs. Bethlehem,

We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Once more, thank you for your comments. We hope to be able to welcome you again at Tortuga Bay Puntacana Resort & Club , and give you a “for one- of a- kind’’. Experience

Your sincerely,

Vincenzo Calcerano
General Manager
Tortuga Bay Puntacana Resort & Club
vcalcerano@puntacana.Com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 22, 2012

Had the most pleasent experience at your wonderful property except for the last 30 minutes. While departing our room we were joined along with the individuals helping us with our luggage by 2 people from the hotel reception staff who swept through the room much like authorities looking for drugs or contraband. In the lobby awaiting our airport transportation we were timidly asked if we took the property's laundry bag and I said we did as there was no plastic bag in the room to accomodate our worn garments and I was not about to unpack to return the bag. I said do what you need to do and I would pay for the item, upon which I was charged $25 to my Amex. My wife was then asked where was the hair dryer bag as it was not in the room. She responded there was no hair dryer in the room when we checked in and we immediately called to have one brought to the room and when delivered it came with no cover. The whole experience of physically checking out was an embarrassment and an affront and could have been handled mush more discreetly or more appropriately nothing should have been said at all! I hope this review is helpful to your organization when future guests check out!!
Thank you, "Experienced Travelers"

  • Stayed November 2012, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
14 Thank barry e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, November 24, 2012
Dear Mr / Mrs. Barry E,

Ref: Your comments 22/11/2011.
We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive feedback from our guest.

We would like to offer our sincerest apologies for the inconvenience that you have experienced at the check out!

At the same time you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist in our hotel and take whatever corrective actions may be necessary.

Once more, thank you for your comments. We deeply regret not having been able to fulfill your expectations in the last 30 minutes of your stay!

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Abraham Lincoln 960, Santo Domingo, Dominican Republic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 19, 2012

Just returned from a family wedding at Tortuga Bay. Every detail was thought of and planned for. Some credit goes to the bride, groom and their families but the rest goes to the management of this wonderful resort. The property is gorgeous. The staff is helpful, kind, resourceful and friendly. The management couldn't be nicer. The rooms/villas are superb. And what a wedding! Facing the ocean with local musicians playing as the bridal party walked down the aisle. Followed by cocktails, dinner and dancing in a spectacular space around the pool.
Bottled water is advised at Punta Cana and the hotel makes sure that you are never without.
The beach is perfect and I highly recommend this resort to lovers of luxury and low-key elegance.

Room Tip: Either end unit villa on the beach gives the most privacy.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Frequent-Tripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, November 30, 2012
Dear Frequent - Tripper,

We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive positive feedback from your weeding at Tortuga Bay!

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Once more, thank you for your comments. We hope to be able to welcome you again at Tortuga Bay Puntacana Resort & Club , and give you a “ one- of a- kind’’ Leading Experience .


Vincenzo Calcerano

General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boston
Level 6 Contributor
130 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed November 10, 2012

My wife and I have made 7 visits to TBH over the past several years. On all of these 7 trips, the entire staff has maintained the highest level of service. That is what makes it so easy to come back here! Plus sunny 88 degree weather helps!
Quick additions for anyone considering going to this special hotel:
There is a new Spanish Restaurant El Tabloa in the PC Village with 2 flamenco dancers performing sets on Fridays and Saturdays at 9PM. This place had a waiting line on the night of long weekend we were there so make resevations with the villa maanger at TBH hotel.
For serious golfers, you can now win the golf trifecta: Play the the Punta Cana resort's great Corales #6, then play at next door's Punta Espada (#1 in Carribean) and drive on the newly opened super highway to Casa de Campo and play Teeth of the Dog #3 which now is just 50 minutes away. All three are like Pebble Beach with many holes played on or over the sea.
We had dinner at the hotels playa blanca and la yola restaurants which are seaside, plus 3 dinners off property at Noah, Acqua Mare and La Palappa...all were nice
If you like super cold beer, and want a true Dominican experience, try YeYa which is a hambuger shack..the staff will laugh if you know about this place which is where they go on the way home.
We had a romantic rose petals and candle bath on our last night by the marvelous Geovanna. Our other VM was Adrianna andshe provided us with great service and knowledge of the greatness of eagles.
Sadly we had to come back to cold, snowy, dark Boston but hope to go back toTBH soon

Room Tip: getocean front and second floor for privacy
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank ddoran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, November 12, 2012
Dear Mr. Mrs. Doran,

We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Once more, thank you for your comments. We hope to be able to welcome you again at Tortuga Bay Puntacana Resort & Club , and give you a “for one- of a- kind’’. Experience

Your sincerely,


Vincenzo Calcerano
General Manager
Tortuga Bay Puntacana Resort & Club
Vcalcerano@puntacana.Com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level 4 Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 4, 2012

There are really not enough fantastic words to describe the experience. The VIP airport is amazing - right to the front of the line and private lounge at departure. Your personal representative takes care of everything. 30 minutes after landing, we were enjoying a refreshing beverage by the pool. The seafood is incredibly fresh and we enjoyed every meal we had. We were there before the beginning of the busy season so at times we felt we had the entire resort to ourselves.

More than anything we cannot say enough about the Tortuga Bay team. EVERYONE is incredibly friendly and willing to do whatever it takes to make your visit memorable. Our Villa Managers were always there to assist. We were even greeted by the General Manager and had the chance to speak to him a number of times during the stay. This is a place where you can see how much the people care making the experience the best it can be for the customers.


Thank you Tortuga Bay - we can't wait to see you again!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank VacayMyWay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review, November 5, 2012
Dear Sir,

We appreciate your comments regarding your stay at Tortuga Bay Hotel on Tripadvisor! It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Once more, thank you for your comments. We hope to be able to welcome you again at Tortuga Bay Puntacana Resort & Club , and give you a “for one- of a- kind’’. Experience

Your sincerely,


Vincenzo Calcerano
General Manager
Tortuga Bay Puntacana Resort & Club
Vcalcerano@puntacana.Com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tortuga Bay Hotel Puntacana Resort & Club

Property: Tortuga Bay Hotel Puntacana Resort & Club
Address: Puntacana Resort & Club, Punta Cana 23000, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 112 Hotels in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Tortuga Bay Hotel Puntacana Resort & Club 5*
Number of rooms: 30
Official Description (provided by the hotel):
Find yourself in the jewel of the Caribbean. The only AAA Five Diamond Awarded property of the luxury Dominican republic hotels, Tortuga Bay offers responsible luxury, impeccable service and villas with interiors designed by the world-famous Oscar de la Renta. As a Tortuga Bay guest, our friendly, professional staff has every detail taken care of from the moment you touch down at our own Punta Cana International Airport (PUJ). Our VIP Service will whisk you through customs to a private car that has been awaiting your arrival. After a brief ride through the lush and vibrant Dominican scenery, your personal concierge will welcome you, check you in at your villa and provide you with your own golf cart for convenient travel throughout the resort. Located in a private enclave within the resort, this boutique hotel includes 13 luxurious beachfront Dominican Republic villas offering unrivaled luxury, privacy, security and five-star service. Guests may choose from a variety of accommodations: 1 bedroom junior suites, 2 bedroom suites, 3 or 4 bedroom villas, all situated along a private white sand beach, with every convenience within easy reach. ... more   less 
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