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“Chilled out Getaway ” 4 of 5 bubbles
Review of Hotel Riu Palace Punta Cana

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Hotel Riu Palace Punta Cana
Ranked #63 of 110 Hotels in Punta Cana
Level Contributor
83 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Chilled out Getaway ”
4 of 5 bubbles Reviewed September 2, 2014 via mobile

Hubby and I spent a week here sans kids. We didn't leave the resort mostly because we didn't feel a need to.

Chilled out either by pool or beach and enjoyed all the meals with plenty of variety and white table cloth service.

Rooms were nice, ask for a view of ocean if you can get it. Otherwise you overlook the pool or courtyard.

Keep in mind this is a big resort so if a romantic quiet getaway is what your looking for this is not the place. If you want to chill with unlimited drinks and food and share your space with many others this is the place for you.

Not your average Hotel. Everything is one class above average.

Wedding took place on resort one night which was nice to witness.

Limited shopping. No ATM

Stayed September 2014, traveled as a couple
Helpful?
2 Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (881)
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Urbandale, Iowa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 2, 2014

This is our 3rd visit to a RIU Palace, the 2nd to this property. The RIU is impressive, full of marble flooring, and well maintained, in fact, it didn't look much different than the last time here a few years ago. The staff is well trained and very friendly, with the only exception being some help at the optional restaurants. We received exactly what we expected and it was certainly a bargain compared to other countries and properties we considered. We walked the beach often and enjoyed the warm water. The swim up bar and pool was a good gathering place. We enjoyed visiting the sister properties 2 of which the food and drink were available for Palace guests. We didn't ride in a vehicle until the day we left. The drinks were good and cold. The food at the onsite restaurants was disappointing, the buffet breakfast & lunch buffets were average, the evening was above average as there was always at least one new or special main course available. Never went hungry or disappointed. Great time! Celebrated our anniversary and both our birthdays.

Room Tip: We upgraded to superior suite to get an inside courtyard view of Plaza and pool, which beat looking...
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Ezrider007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne, Alabama
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed September 2, 2014 via mobile

The service was excellent. The "reservation required" restaurants were very good. Beach was beautiful. Stayed in the VIP area and would definitely recommend if your going without kids. I will be back!

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank sam4lsu7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed September 1, 2014

Our family stayed at this resort for ten days. Let me start with check in, which was a pleasant surprise. We got welcome drinks upon arrival and the reception staff (Wilson) was excellent. We arrived early but were able to enjoy everything that resort was offering right away. Our rooms were ready later on and met our expectation. If we had issues, the hotel was ready to offer us a different room right away. Overall the property is very well kept but a bit outdated. Pool area had plenty of chairs and umbrellas (they definitely need to be updated, lots of broken and cracked chairs and every second umbrella was missing holding pins so you had to be creative). The beach, right next to the pool was fantastic. Again plenty of chairs (much better than those around the pool) and there was no problem to find a spot under the palm trees. Service, hmmm. Our newlywed daughter and her husband came with us and the only thing the hotel was able to come up with for them was the fruit basket and a photocopied page with best wishes. We were very disappointed. I’m glad they spent their honeymoon in different resort which had much more to offer, just few weeks before. Service was friendly and prompt, but if you forgot to tip them you will saw a marked difference. Entertainment was so, so and poorly advertised. The only exception was a gentlemen playing violin at the lobby for couple nights: this was a real treat for everyone. On the other hand the program for kids (our younger daughter was with us) was a total disaster. For ten days every day was the same: same songs played in the same order, over and over every night. We have been in a few other resorts, and some of them even had a program almost comparable to Disney quality, so seeing the lack of effort and creativity in this children program was disappointing. Keep in mind that this place was built in 2006, so it definitely needs some updates after eight years of day to day business. Food was average and very salty. Sleep quality so, so. The fold out sofa bed was terrible. I would rate the resort quality at four stars at the most. Would I come back? Probably not.

  • Stayed August 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank 123_Wesley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plainfield, Illinois, United States
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed August 31, 2014 via mobile

This is one of Riu's new hotels and it is very clean. The beach is stunning with all the palm tree's. We opted for the VIP area because we went without the kids for a wedding. The upgrade was worth it private bar and quiet. The food is typically for all inclusive buffets. It is repetitive with a occasional different item here and there. The sit down dinner'a require reservations and are very good. The hotel is extremely clean and offers the standard entertainment each night. If you have seen one show at a all inclusive hotel you have seen them all. I would recommend staying here very clean close to some small shopping and relaxing.

Stayed July 2014
Helpful?
2 Thank Jeremiah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed August 31, 2014


We are just back from our holiday.
Presiously we have read the reviews about the hotel here, and to admit we were a bit worried as read a lot of bad reviews.
To clarify it the hotel was brilliant , our room was nice and clean at all times, the staff was very helpful and we had a brilliant stay. :-)
Next year we definitely will be back to this hotel.
The food was nice, the main buffet restaurant (don manuel)was the best.
We did not visited the other restaurants, only the Italian one.
All in all those who wrote bad reviews complaining about the rooms, the food etc.... I dont even know what they expect, if this hotel was not good for them they should go to the Hard Rock Hotel that might be good enough for them but of course that will be 3x more expensive too!
Also there was a review about the minibar was not filled regularly, especially the alcohol part.
Lets be clear there are 4x 0.75l selection of spririts , also beer in the fridge among other soft drinks and water.
It is not enough "alcohol" only those who have serious issues !
Somebody said all the sprits gone on the first couple of days and nobody changed them- honesly speaking i would not have changed them too !!!!
All in all we recommend this hotel to everybody who wants to have lovely time with affordable cost! Please dont forget the tips for those hard working staff!

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Yahooholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lockport, New York
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed August 28, 2014

4th time in Punta Cana since 3/2013. This hotel falls a little short on updates. I was surprised to get a key for both the room and safe. I haven't carried a traditional key in so long. I did not like that I had to put the cylinder in the safe. That is crazy!
The room was very nice, no complaints. When I called for extra towels, they were so fast!
Top name alcohol if that matters, and the food was great!
The best things were the beauty of the Palace, and the staff. Every person there aimed to please!
Animacion was fun, and night shows were amazing. Ray does a great job working with all of them.

Room Tip: Get a pool or beach room. Don't settle for less
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  • Stayed August 2014, traveled with friends
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Renee' M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Punta Cana

Property: Hotel Riu Palace Punta Cana
Address: Playa de Arena Gorda, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Romantic Hotel in Punta Cana
#44 Family Hotel in Punta Cana
#54 Top resorts Hotel in Punta Cana
#54 Luxury Hotel in Punta Cana
#55 Spa Hotel in Punta Cana
#57 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Riu Palace Punta Cana 4*
Number of rooms: 612
Official Description (provided by the hotel):
* Located on Arena Gorda Beach in Punta Cana * Inside the Riu Resort, along with the Riu Palace Macao, Riu Palace Bavaro, Riu Naiboa hotels and the ClubHotel Riu Bambu * The Splash Water World will be opened from 1st November 2016 * 4-story building * Surrounded by 63,000 m2 / 75,000 sq. Yards of lush gardens * Complimentary sun loungers on the beach * 50 km / 31 miles from Hig??Ey * 30 km / 19 miles from Punta Cana Int???L. Airport ... more   less 
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Also Known As:
Riu Palace Punta Cana Hotel Punta Cana
Punta Cana Riu Palace
Riu Palace Hotel Punta Cana

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