Our 1st night was a very bad experience... How worse can it get. 1st the tour agency had us wait at least 1hr for the next plane & another couple to arrive to ride d van. 2nd upon checkin we were given a hotel & no bell boy around that we walked up to 2nd floor with our luggages, only to find out our room is not ready till about 30-mins. So we had to walk back down with our luggages for a new room. 3rd the soda fountain by la altagracia is filled with bees that as my husband filled his cup & drank, he got stung by a bee in his mouth. 4th the towel card they give u for pool use is useless, for as we got there we were told no more towels left and if we want a towel, we walk back to our room to get a white towel from our bathroom. 5th we got a 2-bed instead of 1queen and the other bed had no comforter. 6th the inside of comforter was filled with short hair & not of ours. 7th seriously they still use literally a key & not a key card. 8th the safe was weird & didn't look safe at all. 9th for room service, avoid the cheesecake!!! ... Good side, beach & pool was amazing. The buffet dinner was good. Looking forward to d specialty restos.
- Official Description (provided by the hotel):
- * Located on Arena Gorda Beach in Punta Cana * Inside the Riu Resort, along with the Riu Palace Macao, Riu Palace Bavaro, Riu Naiboa hotels and the ClubHotel Riu Bambu * The Splash Water World will be opened from 1st November 2016 * 4-story building * Surrounded by 63,000 m2 / 75,000 sq. Yards of lush gardens * Complimentary sun loungers on the beach * 40 km / 31 miles from Higuey * 30 km / 19 miles from Punta Cana Intl. Airport Accepted Credit Cards: MasterCard, Visa ... more less
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- Also Known As:
- Riu Palace Punta Cana Hotel Punta Cana
- Punta Cana Riu Palace
- Riu Palace Hotel Punta Cana