Firstly we booked this holiday through Thomson...They were very good....Julian the Rep at the Hotel was very helpful he greeted us every day with a cheery smile...Most of the staff at the hotel were helpful an pleasant except the pool bar staff,who were more interested in chatting among themselves rather than serving customers..In particular SAUL was most unpleasant and rude...The pool itself was dirty with missing tiles and was too warm..In the buffet restaurant while we were having dinner,there was a questionaire given out to the guests.We noticed a manager pocket one so even then there must have been a problem when he done this...We found the food very repitive and not to the highest of quality for a 5 star hotel..
The bedrooms yes they are musty but you can expect this in the caribbean it was clean tidy an always plenty of linen no complaints there..The shop in the Hotel lobby is very expensive and the girls who work there are very UNFRIENDLY!!
The animacion team work none stop they all had big personalities an we thought they were BRILLIANT!!
The beach and sea were beautiful. And there were always plenty of sun loungers and shade if needed!!
After Stayin in the Riu Cancun Mexico we could not help but compare the two resorts.Mexico wins hands down!!
We did enjoy our stay there, but will probably not return.
- Official Description (provided by the hotel):
- * Located on Arena Gorda Beach in Punta Cana * Inside the Riu Resort, along with the Riu Palace Macao, Riu Palace Bavaro, Riu Naiboa hotels and the ClubHotel Riu Bambu * The Splash Water World will be opened from 1st November 2016 * 4-story building * Surrounded by 63,000 m2 / 75,000 sq. Yards of lush gardens * Complimentary sun loungers on the beach * 50 km / 31 miles from Hig??Ey * 30 km / 19 miles from Punta Cana Int???L. Airport ... more less
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- Also Known As:
- Riu Palace Punta Cana Hotel Punta Cana
- Punta Cana Riu Palace
- Riu Palace Hotel Punta Cana