Having recently returned from 10 days at the Sivory, we cannot say enough about the friendliness and capability of the staff. From the moment we arrived, they bent over backwards to make us feel welcome and to see that all our needs were met. In fact, even before our arrival, Magdalena, the reservations manager, efficiently answered our emails and arranged transport from the airport. Christian greeted us in the lobby and made our check-in smooth and painless. So did the glass of champagne we were offered. He was also very helpful in answering any questions then or later. Jose, the resort manager , was a gracious host and made a point of talking to everyone at the manager's cocktail party. The concierge seemed to be on top of everything , calling our room more than once to see if everything was O.K. and to ask if we needed anything. Although our room was cleaned at different times during the day, depending on how busy the staff was with room changeovers, that was not a problem, as it was always well done; and we certainly enjoyed our turn-downs with the water and chocolates by the bed. Then there was Edwin at the Blu bar. He was friendly and open-even proudly sharing photos of his family- and always helpful with things like moving beach chairs and moving towels. He also makes a great Poco Loco, among other special drinks. We ate most of our meals at Laveranda where Fabien , Iselso (the only one in the D.R. ) and Samuel , treated us like royalty and catered to all our culinary needs/special requests. Since we ate early compared to our European counterparts, we often had the restaurant to ourselves, at least for the first half of our dinner.
The resort itself met all our expectations and then some. We had booked a junior deluxe suite, expecting a garden view room, and were delighted when we were placed in one with a partial ocean view. The suite was extremely roomy (650 square feet) and came with a double-head shower and a two person tub, a complimentary mini-bar which was restocked daily with water, soft drinks and beer, complimentary snacks, and coffee with a coffee maker. The coffee maker was much appreciated as it supplemented the "open your eyes" breakfast left at our door every morning; and snacks and beverages usually carried us through to dinner. We decided not to take the Sivory meal plan, and after discovering all the amenities mentioned above plus the complimentary appetizers served at dinner, we found we didn't need it. We also didn't consume a great deal of alcohol.
The only downside was that the weather did not fully co-operate and the sea was rough for a few days.(not something they could do anything about). We eventually found a calmer spot down the beach, just before the next resort, where we could swim. Do be prepared with bug spray for sand fleas and the odd mosquito.
To sum up, this is a great place to spend a holiday.Because of this small resort's intimate atmosphere, we never felt crowded. In fact, we often felt like we were in our own private pool or on our own private beach. Very relaxing ! Hint-to those of you who want to see just how warm the Dominican people really are, show them the respect of learning a few phrases of Spanish and French (their languages). It goes a long way and elicits a big smile.
Thanks again for a wonderful stay. Hopefully we see you next year !
- Official Description (provided by the hotel):
- This welcoming AAA 4 Diamond awarded and member of SLH sandy beach hotel is high on style and comfort. East Asian influences are seen throughout combining the natural beauty of the eastern Caribbean with the style of a traditional Polynesian paradise. Each of the beautifully designed rooms features the finest furnishings and has a private balcony or patio. There are 3 unique restaurants including the AAA 4 Diamond awarded Gourmond restaurant and an extensive wine library housing an impressive selection of 8,000 bottles of the world's finest wine to enjoy, recognized with the Wine Spectator "Award of Excellence" for 2013, 2014 and 2015. And the Aquarea Spa & Wellness Center, will help you achieve the maximum level of relaxation during your stay. Whether walking the pristine beach, lounging by the infinity pool or experiencing Caribbean-infused cuisine, you are guaranteed personalized service and exceptional luxury in a Adults-only environment. ... more less
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- Also Known As:
- Sivory Hotel Punta Cana
- Sivory Punta Cana
- Punta Cana Sivory Hotel