I hate to give this hotel a bad review, because the grounds are spectacular, and the room was gorgeous. However, our entire trip was ruined when my wedding band (gold with diamonds) went missing from inside our room. When we arrived the safe did not work, and since we were only staying for two days didn't report it immediately which was our mistake. Since the safe didn't work I left my wedding band in a small jewelry pouch on the bathroom sink when we went to the beach in the morning . When we returned to get ready for dinner, it was missing. This was the only valuable piece of jewelry in the pouch. We reported the incident to the hotel and to the local police. The hotel said they did an "investigation" and found no "irregular activity". Several people came into our room that day, including a housekeeper, a security person, a minibar restocker, and another housekeeper who drew a bath for us late in the afternoon. Of course the staff did not admit to stealing the ring when interviewed by their bosses. I understand that without any specific evidence, it's our word against the staff's; however, the fact remains there is a thief who works at this beautiful hotel, and I wanted to warn other travelers about it. The hotel did not offer us any discount when we checked out, although we asked fo rit. Not that this would have made up for an expensive wedding band going missing on a first year anniversary trip, but it would have probably made me feel better about this experience. We were only there two days, and spent an entire day dealing with the theft. As you can imagine, this ruined our mood and we did not enjoy our time there as soon as we discovered the ring was stolen. Although the hotel kindly drove us to the police station, with an interpreter, frankly, I expected something a little more from a hotel of this caliber and rate, such as comping half our our stay or giving us some other coupon or certificate. If you do decide to travel there, do not bring anything of value, since there is someone going through people's things.
- Official Description (provided by the hotel):
- This welcoming AAA 4 Diamond awarded and member of SLH sandy beach hotel is high on style and comfort. East Asian influences are seen throughout combining the natural beauty of the eastern Caribbean with the style of a traditional Polynesian paradise. Each of the beautifully designed rooms features the finest furnishings and has a private balcony or patio. There are 3 unique restaurants including the AAA 4 Diamond awarded Gourmond restaurant and an extensive wine library housing an impressive selection of 8,000 bottles of the world's finest wine to enjoy, recognized with the Wine Spectator "Award of Excellence" for 2013, 2014 and 2015. And the Aquarea Spa & Wellness Center, will help you achieve the maximum level of relaxation during your stay. Whether walking the pristine beach, lounging by the infinity pool or experiencing Caribbean-infused cuisine, you are guaranteed personalized service and exceptional luxury in a Adults-only environment. ... more less
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- Also Known As:
- Sivory Hotel Punta Cana
- Sivory Punta Cana
- Punta Cana Sivory Hotel