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“Paradise at The Reserve, Paradisus Palma Real.”

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Paradisus Palma Real Golf & Spa Resort
Ranked #14 of 111 Hotels in Punta Cana
GreenLeadersSilver level
yorkshire
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Paradise at The Reserve, Paradisus Palma Real.”
Reviewed March 5, 2010

We stayed at The Reserve for one week at the end of February. What a stunning hotel! The grounds are beautifully kept and manicured and the occasional furniture all over th e resort was beautiful.
Check in was swift, with our concierge Marina who was brilliant. We had booked a one bedroom suite on the Family Concierge package, but were upgraded on arrival to a master suite, which was extremely spacious, clean and very well appointed. The two bathroom areas were separated from the bedroom by sliding doors which afford plenty of privacy. There was a large jacuzzi bath inthe first area with double washbasins and the second bathroom area had a double shower, another washbasin and a separate toilet cubicle. There was also a jacuzzi / hot tub on the outdoor terrace. The living room had a large dining table with a kitchen type area,and mini bar, which was very handy when we ordered room service.
The minibar is restocked every day and you can request more of whatever you prefer to drink. They also provided half bottles of rum, vodka and whiskey, which we didn't drink but still a nice touch.
The Family Concierge package is great. You get extra services tailored for children. A childs beach bag, t shirt, hat, beach towel, Factor 50 suncream, toiletries for children, a bath goodie set, childs bathrobe and slippers and nightly milk and cookies turn down service. Some nights Marina had run our daughter a bubble bath in the hot tub filled with balloons, and an aromatherapy pillow. Walkie talkies mean that you were in contact with your concierge at all times (if needed, we didn't!) Marina always let us know her hours, and day off, so that we knew when she was available. She booked our restaurant reservations every night, without fail, at our requested time and we had no problems at all. She always came to find us in the afternoons to check if there was anything we needed. She also arranged a babysitter and our golf times so that we were able to go for early tee-offs.
The Reserve is quite a walk from the beach, but through the most beautifully kept grounds. However we nearly always took the golf cart, which runs constantly, day and night between The Reserve and the beach or main hotel. Leave a little extra time in the evenings to get to the main hotel for restaurants as that is the only time we had to wait.
The pool area atThe Reserve is fabulous with plenty of sunbeds, day beds, swing seats etc. No need to play the towel game here! There is always a quiet spot and plenty of private areas to sit.
The kids pool and kids club were fab! Our daughter played happily on the inflatable water slides, climbing wall etc. The staff are very good. We spent the mornings at the beach and the afternoon by the pool.
The beach is lovely, we always sat in the Gabi Beach area. Yes the sunbeds on the front row get taken early doors (some towel reserving going on here) but there are so many sunbeds that its not a problem, unless you expect to turn up at 11am and get a front line seat! Lots of palapas for shade.
The ocean is fairly calm, safe for children. There is a little seaweed gets washed up, but thats right along this stretch of beach. The sand is white and powder soft and you can walk either direction as far as you can see.
Check the water sports office (by Gabi Beach). They have all sorts of equipment to use (all included) and you have to book here to go on the snorkel trips (also included)
From here you can also book scuba, parasailing, trips to the dolphins etc for an extra fee..
Now to the food. Overall we found it to be very good quality. Especially for an all inclusive resort. I find it hard to believe we stayed at the same place as the people who complained about food.!!!
We had breakfast every day at Gabi Beach at The REserve. Plenty to choose from. Fresh fruit, egg station (cooked to order) pancakes and waffles for the kids, crispy bacon(!) and all manner of salads, breads, cakes.
Lunch was either :
Hydro Grill at the Reserve. Rib eye steaks, salads, chicken and choice of three daily catch fish, cooked to your liking. Burger, pizza hot dog too. You can also order Lobster here for the next days lunch. Beware! They don't tell you this til you see someone eating it and try to order and we only found out this on the day before last so missed out on that! Oh well!
Gabi Beach (main hotel)
Again plenty of choice and beautifully presented. I had the days special fish each time and it was good. Great salads, prawns, pasta, burgers ( you can get burgers everywhere- never had one but my husband said it was good)
Market Grill (main hotel): Buffet style with chargrills to cook your meat choices. Good steaks, fish, chicken and the requisite burger and hot dogs! If they just appear to be cooking burgers or dogs, just ask and they will get the fish or steak for you.
No problems with any of these restaurants, drinks service can be a bit hit and miss, but really, relax, you're on holiday or just wander over to the bar (10 paces!) yourself.
You do not need a reservation to eat at any restaurant for lunch.
Evening meals:
Naos buffet, main hotel, to be avoided unless absolutely necessary. We ate here on the first night as we arrived late and just wanted to have a look around and get something simple. It is adequate but the other options are so much better I would not even bother with it unless you have to. You can walk in at any time, no dress code or reservations needed.
Vento: Italian, mediterranean cuisine. Very smart, must reserve, dress code. Good food. Great fillet steak, fab prawns. We watched plenty of people being turned away without reservations or wearing shorts/sandals (men) so dress like you are going out to dinner! If you want to hang out in beachwear at night stick to Naos.
Passion, similar food to Vento, same rules apply, adults only. We preferred Vento but the food was still good.
Gabi Beach(main hotel) the menu changes in the evening. Excellent! The surf and turf lobster/fillet combo is definately recommended. Our favorite. Dress code in the evening.
Aqua (the reserve) believe it or not we did not even notice this restaurant till we'd been there 5 days! Looked lovely but can't comment as we always went to the main hotel in the evening as thats where the children's entertainment is at night.
Drinks, all top shelf from Absolut Vodka, to Tanqueray gin, every brand you can imagine. Just ask. Didnt sample the wine but always had the fizzy stuff. I called it Cava, it says espumante on the wine list and they tried to call it "champagne", not quite, but certainly good enough.
The Teppenyaki place (cant remember name!0 Was ok. Good for a bit of entertainment and a change of scene but not really our thing.
We had room service a couple of times for our little one and it was quick, hot and perfectly ok.
The only minor complaints I would have (and believe me I'm struggling here!) are
1.This is a massive resort. The Reserve area is separate, and a resort in its own right, quite enough here if you want a quiet break. The only things you need to go to the main areas for are the beach and restaurant choice.
2. They give you very little information about the resort. There is no welcome book with information on the restaurants, activities etc in your room so find out before you go and ask your concierge to book your restaurant choices on the first day! With appropriate dining times as these are set times. ( Ithink 6.45, 7.30, 8.15, 9 and 9.45) otherwise you will not get into the restaurants or will have to eat very early, or very late! We always got 8.15. They will leave a ticket for that nights booking in your room and you must take this with you to avoid any problems. They do have an activity list which you should receive ( and a kids timetable) but just ask if you don't get one or you will miss out on whats going on.
3. Personally I think the Reserve guests and Royal Service guests get preferential treatment regarding bookings and where you can sit on the beach. The Gabi Beach club is for these guests only or you will have to pay to eat there, so if this will bother you, bear this in mind when you book.
4. The music playing in the bar areas is Ibiza style/chill out music which was sometimes a bit loud for our taste. A minor gripe really. There was music around the pool areas from cleverly hidden speakers resembling rocks so make sure you sit away form the "rocks" if this will bother you.
All in all a lovely resort with superb service form Marina at The Reserve.. Sometimes service in the restaurant is a little slow, but its the caribbean, relax and chill. Its no problem. Food, very good, not Gordon Ramsey but a great choice and plenty of options.
The Cocotal golf was a nice course with 3 nine holes This is included but you must pay $35 pp for a golf buggy. it gets very busy so there is some waiting on tees and a round can take 5hrs but overall very good.
Please feel free to PM me if you have any questions I am happy to help!

Stayed February 2010, traveled with family
Helpful?
17 Thank cherylBrns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
new jersey
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 4, 2010

We spent five days at the Paradisus Palma Real at the end of February. This is our third trip to the DR and our first time at the Pradisus. Before we left, we read the reviews and were a little concerned. A number of writers stated that the service was horrible and the resort itself was below par. This was not my experience. We staryed at the Reserve. The room was spacious and well appointed. The grounds are well maintained and and the pool area is huge. The other writers were correct. It is about a 10 minute walk to the beach, however the reserve uses golf carts that will transport you to the beach and the main lobby and the hotels restaurants. The reserve has it's own beach which is staffed to provide beverage service. They also have a beach restaurant for lunch.

There are some downsides to the Paradisus. As in most all-inclusives the food is not great. If you stay at the reserve, have your breakfasts at the reserve. The buffet is better organized. We had dinner at the Gobi restaurant at the reserve which was not too bad. Also had dinner at Passions and the Italian restaurant. The food was at least edible. We ate at the buffet at the main resort. I wouldn't recommend that. I think the resort really needs to work on the food as so most all inclusives.

One last issue. If you are going for the night life...don't. The bars are okay and they do have top shelf alcohol. They also have shows which did not look appealing.

I would absolutely recommend this hotel. They just need to work on the food.

  • Stayed February 2010, traveled with friends
    • Value
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Helpful?
6 Thank onholidayNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Libertyville, Illinois
Level Contributor
105 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed March 1, 2010

My wife and I stayed here for five nights with a couple we're friends with. We paid for the Royal Service which included a personal butler and access to a kids-free beach/pool/restaurant. The R.S. was well worth it except for one day we didn't see our butler (who handles all reservations) until late in the day. (glitch #1) As a result, we were forced to eat at the Asian restaurant two nights in a row, which is nowhere near as high-quality as the other three restaurants (glitch #2). Other than these two minor infractions, the vacation was terrific...and I usually don't prefer the all-inclusive resort.

The buffet was very good, the entire resort was immaculately maintained and there were no surprise fees...although we preferred to order wines from the special list (extra cost) rather than from the standard list. Beach was great, water was great, pool was great and Francisco the beach-waiter worked very hard to keep us well-watered during our stay.

Lastly, my wife said the spa was very good and we had no trouble getting onto the machines in the medium-sized exercise room.

All in all, a very nice place to vacation.

  • Stayed February 2010, traveled as a couple
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Helpful?
3 Thank BuonaNotteRoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lawngisland, new your
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 28, 2010

Stayed at the Reserve with 6,13,16 year old, Great pools, clean property, beautiful resort (Reserve) absolutely NO service in any outlet. The management is fully aware of how inefficient it is too. Menus need complete revamping. Can't get any local fish, poolside restaurant serves pork chops and steaks for lunch? No light fare to be had. Poorly trained cooks, frozen food galore, excess salt on everything. Luckily the spirits are top shelf.
If you don't speak the language, don't go. Staff is poorly trained (if at all).
VERY expensive, much better service and sense of urgency at the Riviera Maya property.

  • Stayed February 2010, traveled with family
    • Value
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Helpful?
1 Thank 24frets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baton Rouge, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 28, 2010

Nice to place to stay and relax. Loved the activities I participated in and the fact food and drink were readily available. The only downside is the beach is public, so there are always people trying to sell goods and services.

Stayed February 2008, traveled with friends
Helpful?
1 Thank Maryarose21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morrisville, North Carolina
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed February 28, 2010

I've taken my group of 30-40 people (sales club winners) all over the Carribbean (jamaica, Mexico, St. Thomas, St. John) and this was their favorite hotel. The hotel is beautiful and although the staff speaks very little English, we found it to be a great place. The ladies said this had the best Spa of all we've been to. The all inclusive inclulded everything including horse back riding! And the food was quite good.

The cabanas with the large king sized mattresses arranged all over the resort are hpynotic -- especially the ones near the fountains.

  • Stayed February 2010, traveled on business
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Helpful?
2 Thank NCFlyFisher25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tenn
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 25, 2010

let me begin by first saying, i travel the world, & this is my first ever review of a hotel. my husband & i booked this trip to punta cana to celebrate out 29th wedding anniversary. i researched hotels in punta cana for over a month. yes, i read the reviews on trip adviser &they were probably 60% in good favor. i decided to book this resort mostly because of the 5 star rating & their partnership with leading hotels of the world. this is a joke!!!!
1. food - it is 3 star at best. if you like cruise food then you won't be dissappoined. the buffet is disgusting. gabi beach was just okay. the service there was horrible. it took on average of one hour to eat lunch & 1.5 -2 for dinner. chinese was terrible. japanese was okay. best was vento which we ate at twice. beware.... everything & i mean everything is overcooked. what a waste. and all the fruit on any bar on any day was not ripe. wasted!!! coffee everywhere was like drinking murky water. no cream anywhere on this resort. you drink 1/2 coffee & 1/2 milk. smoothie bar was pretty good but flies were swarming all over the fruit. the idea of reserving dinner every night is a joke. even though you have a reservation the hostess cant ever find it. our concerige forgot to make our reservations & usually called when we went into the office to find out where we were going.
2. service - its the worst of any hotel i have ever been. everything they promise is a lie took 24 hours to repair tv in bedroom. ask for milk never got. ask for beer never got. ask for hanagars took 24 hours.
3. room - nothing fancy. the photo you see on the internet must be from their grand opening. my room was so musty i could not breathe or sleep. our concerige came in & said this was normal. i am still trying to get the smell from my clothing even the inside of my purse still smells. it cost me $100 to dryclean all my clothes.
4. beach - good. hotel did good job leaning seaweed. never had trouble finding cushions. however i stayed 7 days & only saw a waiter come to take my drink order "1" time & i never saw attendant help find cushions. but i loved the chairs very comfy.
5. pool - beautiful no complaints still no service would have loved to have been served a drink.. had to go fetch just like the beach
6. golf - was ok says free but you have to pay $40 cart fee which were from the ice ages. they were very dis organized never started on time & they did not place golfers on any schedule. a mess!!!!
7. spa - did not get a service. went to use the facilities which were not bad...except... i was sooo embarrassed when the attendant said she could not let us have a locker because we did not pay for a service. the entire spa was empty!!!! we had to carry our clothing, phone, etc to every pool, etc. finally my husband was so furious & demanded a locker at once & they finally gave us one we looked silly carrying all our stuff to every pool!
8. casino - very small only 4-5 tables, but was fine
9. shows - alittle cheesy but the staff tried hard to entetrtain us. live music was good gave us something to do after dinner
10. bars all around the resort made terrible drinks used very cheap liquor unless you requested good stuff. the lobby bar & bartenders were excellent this was our hang out!!
and finally... beware of the upgrades they try to sell you! do not do the new "vip" upgrade it is a joke! a $700 joke foir us. a big mistake on our part. this is something they try to sell you when you check in & has n othing to do with any package type on the internet this is their own package deal. it is very confusing & the arm bands suck!!!

after reading this you decide to go or choose another resort. but if you do come here dont have high expections or you will be ery dissappointed!! i have watched this resort go from #14 to # 25 in past several months. yes, i have voiced my opinion to the resort management. they admitted they are aware of all my regrets & complaints, but did not try in any shape or form to make them right. they said they are working on them. that a very sad response, after i paid thousands for this vacation. i will never return to this resort

  • Stayed February 2010, traveled as a couple
    • Value
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Helpful?
2 Thank pachanga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Paradisus Palma Real Golf & Spa Resort

Property: Paradisus Palma Real Golf & Spa Resort
Address: | Playa de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Casino Hotel in Punta Cana
#10 Romantic Hotel in Punta Cana
#11 Top resorts Hotel in Punta Cana
#12 Family Hotel in Punta Cana
#12 On the Beach Hotel in Punta Cana
#13 Spa Hotel in Punta Cana
#14 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Paradisus Palma Real Golf & Spa Resort 4.5*
Number of rooms: 554
Official Description (provided by the hotel):
Welcome to the epitome of resort elegance. Paradisus Palma Real Resort envelops you in privileged comfort and simply astonishing beauty. Discover crystal Caribbean waters, pristine beaches, towering palm trees, stunning gardens and magnificent architecture. Delight in sumptuous private Suites, championship golf, seven world-class international restaurants and stunning pools lined with exotic Bali beds. An all-encompassing paradise of grace, elegance and charm located 25 minutes from the Punta Cana International Airport. ... more   less 
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Also Known As:
Paradisus Palma Real Hotel Punta Cana
Paradisus Palma Real Punta Cana
Paradisus Punta Cana
Paradisus Palma Real Resort
Punta Cana Paradisus
Paradisus Hotel Punta Cana

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