We were planning a destination wedding, and based upon the reviews of kid-friendly resorts (we had a flower girl), we selected this resort and are so glad we did! My husband and I have decided to each write a review, because we each had a different experience and wanted to share with Trip Advisor readers.
The Paradisus offers several wedding packages, ranging from $1500 to $5000+. To help you plan your wedding, you have a wedding coordinator contact at the resort as well as a contact person in Miami, Florida. I found the the staff to be extremely responsive to emails and provided you with a lot of literature about the options available. For brides on a budget, ask about prices, as there are a lot of things that you can add on, but the costs add up as there is an 18% tax on top of the quoted price.
After receiving all the literature - we believed that we understood our options. That was an incorrect assumption. We had to have several telephone calls, lengthy email exchanges in order to understand the options/the packages, and yet we still did not understand. My husband is bilingual - so it was not a language issue. Rather, what we realized is that we received different information from the resort from what we were told from the folks in Miami. Also, some of the information in the written materials was incorrect.
What helped us tremendously is that the resort offers a Love At First Sight visit, where you can travel to the resort and that what you pay for the room is applied as a credit to your wedding package. I thought that this would be my sneaky way to get in a short vacation before the wedding. I think my husband had the last laugh as we had meetings scheduled everyday with different vendors to plan the wedding, which meant not a lot of pool time for me.
During the Love At First Sight visit, we sampled almost every dish from their plated menu options. We saw the different options for the wedding location, the cocktail hour, and the reception location. If we had not gone on this visit, we would not have known about the location that we chose for our reception (not listed on their wedding materials). We would recommend making set appointment times with the photography staff as well as Caribbean Celebrations (decor), as opposed to letting the wedding coordinators make the arrangements, as there were several miscommunications between the resort and the its vendors.
So, after a positive Love at First Sight Visit, we came back and decided that we liked the decorations and options for the Chill Out Chic package, as opposed to the Aqua package. When we notified our Miami contact of the change, we were told that our package had changed (decor, options, and price) and that the 2013 package was not available. If there was a moment for a bridezilla moment, this was it. After leaving a very upset voicemail message, about 5 minutes later, I received an email from Miami advising that we could have the 2013 package (decor, options and price). Bridezilla moment over. In addition, the resort advised that they would be able to accommodate our request to design our own wedding buffet (combining options from two buffets).
Prior to the wedding, we wrote out a list, specifically listing what we wanted so that there would be no confusion. As I had began to expect, there was always something not correct, but by the time we were ready to depart for the wedding, everything had been confirmed. Yeah!
The resort is probably the most elegant place that I have stayed. It is breath-taking. We had 20 guests attend our wedding. They were as impressed with the resort as we were, and were ready for a few days of fun in the sun. Because we had family meeting for first time, we asked the resort coordinator to make a reservation so that we could introduce everyone and have a family dinner. They made two reservations, but unfortunately, the restaurant's staff was not able to accommodate our one group until 30 minutes after the reservation time, which was so frustrating as this was a poor reflection on us.
When our resort coordinator, Nuria, learned about this incident, as a surprise to us, she made two reservations for the following day for group dinners, which turned out to be the best meals for our family! That same day, we met with staff from the decor vendor as well as the photographer to go over everything one last time. Fingers crossed - 10 times would be the charm.
On the day of the wedding, the sun was shining and the weather was warm. Just the most perfect day for a wedding! I arrived at the bridal suite (an option all brides should consider), and one of the most wonderful stylists, Eduis (apologize if I have the spelling of her name wrong), did my hair and make-up. One of the things I wanted was fresh flowers in my hair - whoops, I think that there was a miscommunication as she did not know about the flowers. Nuria was immediately on it to try to get some flowers, but Eduis called the spa staff and sent them out into the garden to pick these beautiful flowers that matched the flowers on my dress perfectly. I looked amazing. Additionally, throughout my process of getting ready, Nuria was so helpful in getting me anything that I needed and checking in on me.
Then, for the wedding, Nuria walked my dad and I to the wedding area. As we walked around the pool, all the guests were clapping and congratulating me. The most wonderful way to let the groom know you were on your way. The wedding on the beach was perfect. Our photographer, Hernon from TropicOne, was amazing and fun to work with.
After the wedding, the guests attended a cocktail hour on the beach, with open bar, hors d'oeuvres, and a Dominican Trio. Everyone loved the appetizers and the music from the trio. This allowed our guests to have fun while we were getting our pictures taken. Everyone was dancing to the music of the trio.
Then, everyone went over to our reception. We created our own playlist for the dinner. The reception was set-up elegantly. I think it looked absolutely beautiful. I don't know if they set up everything the way that it was supposed to be, but it was perfect to me. There is not one thing that I would change. It was a beautiful evening filled with wonderful memories!
I had a wonderful time working with Nuria and Claribel and wished that I had been able to work with them from the beginning. They were so helpful and just wanted to make sure you had the best experience. Also, Hernon from TropicOne was great to work with. We told him to use his creativity for the photos, and now we have a beautiful photo album.
As for our room at the resort. We decided to splurge and stay in Royal Service, particularly since at the Love At First Sight visit, the resort upgraded our room to Royal Service and we had Carmen as our butler. She was helpful, made certain to check in with us at least once a day, and gave us a wonderful experience. This time, however, we had Manuel, who we spoke with at arrival and I saw once out by the pool. I am not certain I would pay for Royal Service again, as it can be a hit and miss with the butler.
The food at the resort is very good and the staff very friendly. Overall, we had a wonderful experience, but a may be a bit biased as it was my wedding!
- Official Description (provided by the hotel):
- Welcome to the epitome of resort elegance. Paradisus Palma Real Resort envelops you in privileged comfort and simply astonishing beauty. Discover crystal Caribbean waters, pristine beaches, towering palm trees, stunning gardens and magnificent architecture. Delight in sumptuous private Suites, championship golf, seven world-class international restaurants and stunning pools lined with exotic Bali beds. An all-encompassing paradise of grace, elegance and charm located 25 minutes from the Punta Cana International Airport. ... more less
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- Also Known As:
- Paradisus Palma Real Hotel Punta Cana
- Paradisus Palma Real Punta Cana
- Paradisus Punta Cana
- Paradisus Palma Real Resort
- Punta Cana Paradisus
- Paradisus Hotel Punta Cana