We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great trip”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Paradisus Palma Real Golf & Spa Resort
Ranked #17 of 112 Hotels in Punta Cana
GreenLeadersSilver level
Reviewed February 1, 2014

Had a great time at Paradisus! We enjoyed our vacation and thought the service and food was excellent. Special thanks to our Butler Narciso, Francisco Cabrera who made sure we had a great time on the beach and Ramon who made the swim up pool the place to be in the afternoon.

Room Tip: Go for Royal Service
See more room tips
  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Claire C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this reviewResponded February 9, 2014

Dear Claire C,

I feel highly honored to know that you had a great time with us, and that you enjoyed our service and food.

I would like to thank you for extending us your valuable comments about the outstanding service you received from our staff, especially from Francisco Cabrera and Ramon. I will personally pass your comment to them.

I am looking forward to host your next stay at your second home, Paradisus Palma Real Resort.

Best regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (11,274)
Traveler rating
Traveler type
Time of year
Language
  • More languages

5,656 - 5,662 of 11,275 reviews

Reviewed February 1, 2014

From the time we landed at the airport to our departure it was an excellent experience . the hotel staff was very well trained and very helpful. The Dream team experience was amazing
Looking forward to our daughters wedding in june

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
Thank P.f C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this reviewResponded February 9, 2014

Dear Guest,

It is a real pleasure to know that you had an excellent experience with us.

I would like to thank you for extending us your valuable comments about our staff and the amazing time you had at our property.

Our team is looking forward to welcome you back in June for your daughters wedding and make you live the most amazing experience ever.

Best regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2014

This resort was nothing less than magnificent. Both food and service exceeded our expectations. There was a great selection and variety of restaurants. We would recommend the Royal Service for all the additional benefits such as the private beach, private pool, the lounge and Butler. Our butler, Angelo Mercedes did a wonderful job getting us everything we wanted!

Ramon, the bar tender at the pool was exceptional. Remembered us after day 1, what we liked to drink and had them ready before we got to the bar. Francisco MacDonald at the activity hut was also over the top friendly. We had a blast playing sand volleyball with him as well as dancing at the Beach party! Last but not least there was Francisco Cabrera who took care of us as we were lounging on the beach. He saved us a spot every morning and remember that I instated a 12:30 drinking rule :)

All in all an amazing resort and would highly recommend! I want to go back just thinking about it!

Stayed: January 2014, traveled as a couple
Thank N_wentworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this reviewResponded February 8, 2014

Dear Guest,

I appreciate the time you have taken to write a review about your recent stay with us. As a service-oriented company, our goal is not only to fulfill, but also surpass our guests’ expectations; therefore we put our greatest interest into your opinion. It is a real pleasure for us to learn that we have achieved our goal.

I would like to thank you for your compliments to Ramon, Francisco MacDonald, Francisco Cabrera and Angelo Mercedes. I will gladly pass your comments to them.

Our team will be more than glad to welcome you back in the near future.

Best regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2014

Fantastic Resort with all the Sun, beach and food you could desire.
Our vacation started off poorly though when the Bus dropped us off at the Paradisus Reserve instead of the Palma Real. (Language barrier there) We asked 3 times if this was the right place and he kept saying Si,Si,Si.
Anyways.. finally got to the right hotel and we were really impressed by the size and scope of the Facilities.
After a few days we asked if we could change rooms because our 3rd floor room was located directly over the service area, loading bay.There was Trucks and Mopeds coming and going at all hours, very noisy. The Management and Staff were very kind in moving us to a much quieter room and we were very happy. Thanks Carlos!
We booked the Royal service package and had absolutely outstanding service from our Butler Nicolas "kung-fu grip" Maracallo!
This man was fantastic and looked after our pool, restaurant reservations and anything else we desired. He even jumped onto the bus as we were leaving to shake our hands and say goodbye!
All the Butlers... Sandy, Angel and many others included were always very helpful even though they weren't our "personal" butlers.
A Big shout out also to Pedro "Excellante" and Leonardo "Especial"... the pool Boss and Bartender who were always there to help us with big smiles on their faces, and great attitudes!
Other amazing staff that we remember were Jhonney and Franklin from room service. Alvin at the Market grill and Angel (Meeoww) from Vento.
Over all we really enjoyed our vacation at this Resort.... although in talking with many other People, the concensus was that the food was rather bland.
Step it up on the Spice Paradisus! I guess they don't want to offend anyone with too much spice.
The many restaurants and nightly entertainment at this hotel amazed us, as did the gorgeous beaches and very friendly people. (LOVED "BOUNCE!)

Pros: the weather... always around 82.f
the beaches
great people watching!
the hotel facilities
the many bars and pools!

Cons: Bland food
poor WI-FI (only in room and sporadic at pool)
Computers in lounge area hard to understand

Over all though... for the size of this place... it is very well run and it was the scenery, staff and good friends that we met that would make us consider returning.
Keith & Eva Johnstone

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
2  Thank keith j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this reviewResponded February 9, 2014

Dear Keith and Eva Johnstone,

I appreciate the time you have taken to write a review about your recent stay with us. As a service-oriented company, our goal is not only to fulfill, but also surpass our guests’ expectations; therefore we put our greatest interest into your opinion.

It is a real pleasure to know that you had a wonderful stay with us. I truly lament if some of our services did not fulfill your expectations. Your observations are very important to us as they allow us to identify our improvement areas. I assure you, that the managers of the various departments involved have been informed of your particular observations, and that appropriate measures will be taken wherever possible.

I appreciate your compliments to Nicolas, Sandy, both Angel, Pedro, Jhonney, Franklin, Alvin and Leonardo. I will gladly pass your comments to them.

Our team will be more than glad to welcome you back at your second home, Paradisus Palma Real Resort.

Best regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2014

Had a great time at Paradisus for a very short girls' getaway. The grounds are lovely and the rooms clean and spacious. The staff was incredibly friendly and this seemed to be a very genuine attitude throughout the resort. The beach is gorgeous. The rooms aren't the most modern in terms of amenities (eg: small bar fridge, old faucets and resurfaced tub, noisy AC) but more than satisfactory for the amount of time spent in them! Special shoutouts to Marina for arranging a special dinner for us - what a treat, and to Noel for wonderful yoga classes in the morning, and the other guys at the towel hut who helped out! So much fun! Couple of suggestions for the resort: dinner arrangements are a big pain - it seems like the conventions take over the prime tables and times, making it hard to get a table anywhere. If you are going to an all inclusive you shouldn't have to book a private butler just to get dinner reservations. Having to go each day back to the lobby to arrange this when you only have four days to enjoy is a bit of a hassle. Also when we just arrived after a long flight, quite hungry, we arrived at the unfortunate hour when NOTHING was open for food except the swim up pool bar with kinda gross fried food. It'd be nice to have one of the buffets open all day for those few hours when travellers or returning excursions could arrive hungry and tired. A coupe other notes - and these are genuinely reported more to let the hotel know how they could improve on a very nice location and experience, rather than a whining session: room keys that continually deprogrammed were a pain, and the room safes with a key rather than a passcode, carrying a $50 replacement fee - well that's not very convenient either! Focus needs to be kept on convenience as much as service, and a little updating of these things could go a LONG way to greater enjoyment for guests. All this said, we had a great time and were very pleased and would return.

  • Stayed: January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Howeso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this reviewResponded February 8, 2014

Dear Guest,

First and foremost, please accept our gratitude for you having taken the time to air your comments and concerns. Your observations are very important to us as they allow us to identify our improvement areas. Receive my sincerest apologies if some of our services we were not able to meet your expectations. I assure you, that the managers of the various departments involved have been informed of your particular observations, and that appropriate measures will be taken wherever possible.

I truly appreciate your compliments to Marina and Noel; they are big assets of Paradisus Palma Real Resort. I am also glad to know that you had a great time and were very pleased.

Our team will be more than glad to welcome you back in the near future.

Best regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2014 via mobile

This is a great place to stay, the food for once was very good.A good all round atmosphere in this hotel, a lot of Americans and Canadians which seems to keep the standards better. The room was luxurious with or own for poster bed in the garden to sunbathe on :-)

Stayed: February 2013, traveled as a couple
Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this reviewResponded February 8, 2014

Dear Guest,

I appreciate the time you have taken to write a review about your recent stay with us. As a service-oriented company, our goal is not only to fulfill, but also surpass our guests’ expectations; therefore we put our greatest interest into your opinion. It is a real pleasure for us to learn that we have achieved our goal.

I would like to thank you for extending us your valuable comments, and I look forward to welcome you back in the near future.

Best regards,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2014

Wow! what an excellent vacation experience! My husband, friends and I are still raving about the fabulous time we had at the Paradisus Palma Real .First of all, we have to thank several outstanding individuals who made everyday that we were on the grounds very pleasant and enjoyable. The staff was top notch. Particularly those that made sure we were entertained and accommodated 24/7. Yubi, Maedonna, Francisco, Wilfred, Angel, Anyeli, and Famel (Life Enriching-Market Metrix) are to be commended for their dedication and professionalism that made us feel that we were being provided with VIP treatment. They were extremely multi-talented which helped us learn, laugh, stay active, and dance the nights away. They really made it difficult for us to leave this place of paradise. The resort grounds were immaculate, the pools and the beaches were beautiful, and resort suites were spacious and comfortable....although we spent very little time in our rooms. I should also mention the excellent service provided by the restaurant and bar staff. Juan, Wunder, and the rest of the Naos staff were immediately available to ensure our taste buds were satisfied. And Mitchell at the members pool bar makes the best drinks on the island. My husband and I have traveled to Asia, Europe, and to many places around the world, but this Paradisus will always be a special memory for us. Without a doubt we will definitely be returning to Paradisus Palma Real and the Reserve for all of our future visits to Puna Canta. Absolutely amazing!!!

  • Stayed: January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Art F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this reviewResponded February 8, 2014

Dear Guest,

I feel highly honored to know that you, your husband and your friends had a wonderful time with us. Our devotedness is to provide the highest quality service level beyond our guest expectations, and it is a real pleasure to learn we were able to exceed yours.

I appreciate your mention about the friendliness and dedication demonstrated from our staff, especially from Juan, Wander, Yubi, Macadonna, Francisco, Wilfred, Angel, Anyeli, Famel and Mitchell. It is thanks to tour great them that we can achieve our goal- the total guests’ satisfaction.

Our team will be more than glad to welcome you back in the near future.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Punta Cana hotels
0.2 mi away
Secrets Royal Beach Punta Cana
2.5 mi away
Paradisus Punta Cana Resort
Paradisus Punta Cana Resort
#25 of 112 in Punta Cana
13,214 reviews
0.4 mi away
The Reserve at Paradisus Palma Real
Show Prices
Show Prices
Show Prices
0.3 mi away
Melia Caribe Tropical
2.5 mi away
The Reserve at Paradisus Punta Cana
1.4 mi away
Barcelo Bavaro Palace
Show Prices
Show Prices
Show Prices

Been to Paradisus Palma Real Golf & Spa Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Paradisus Palma Real Golf & Spa Resort

Address: Playas De Bavaro | Playa de Bavaro, Punta Cana 23301, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Romantic Hotel in Punta Cana
#11 Casino Hotel in Punta Cana
#12 Family Hotel in Punta Cana
#15 Spa Hotel in Punta Cana
#15 Top resorts Hotel in Punta Cana
#16 On the Beach Hotel in Punta Cana
#17 Luxury Hotel in Punta Cana
Price Range: $324 - $1,029 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Palma Real Golf & Spa Resort 4.5*
Number of rooms: 554
Official Description (provided by the hotel):
Welcome to the epitome of resort elegance. Paradisus Palma Real Resort envelops you in privileged comfort and simply astonishing beauty. Discover crystal Caribbean waters, pristine beaches, towering palm trees, stunning gardens and magnificent architecture. Delight in sumptuous private Suites, championship golf, seven world-class international restaurants and stunning pools lined with exotic Bali beds. An all-encompassing paradise of grace, elegance and charm located 25 minutes from the Punta Cana International Airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Prodigios Interactivos SA, BookIt.com, Expedia, Hotels.com, Travelocity, Orbitz, Hotwire and Cancelon so you can book your Paradisus Palma Real Golf & Spa Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Palma Real Hotel Punta Cana
Paradisus Palma Real Punta Cana
Paradisus Punta Cana
Paradisus Palma Real Resort
Punta Cana Paradisus
Paradisus Hotel Punta Cana

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing