We stayed here for 3 nights and did Royal Service. Our butler was not great, not awful, but only did the bare minimum. The rooms were nice and very clean, as was the rest of the resort. I cannot say enough amazing things about the men who work at the royal service pool and beach. They took perfect care of us. Pedro, Martine and Francesco deserve a raise!
The royal service bartender, Leo was also most helpful and attentive.
The restaurants are where this resort should focus on improvements. Food is very average, the royal service restaurant, Palazzo was a step above average, but the breakfast service here was a bit slow and rude. I would say skip the hibachi table, very obnoxious and would not allow me to have sushi even though it was in the same room. Overall, I would possibly go back and do royal service and eat all meals in Palazzo and try Passion even though there is an extra charge.More
- Free Wifi
- Free Parking