Beautiful Resort all around, Customer services could be much much better. I went to the main bar by the front door and asked the bartender for a glass of soda. Normally I would have expected to receive my order fairly quickly however the bartender proceeded to fill my cup halfway and instead of filling my cup all the way, which would have taken another two seconds or so, he stopped and started to take orders from other customers. I stood there waited more than I should for the other half of my soda and when he finally found the time to serve me again he used the remaining soda from bottles that had already been opened and were just lying there on the side.
The Royal service rooms and pool are amazing. Will Stay at the same hotel once I see better reviews about the customer service all around!
- Official Description (provided by the hotel):
- Welcome to the epitome of resort elegance. Paradisus Palma Real Resort envelops you in privileged comfort and simply astonishing beauty. Discover crystal Caribbean waters, pristine beaches, towering palm trees, stunning gardens and magnificent architecture. Delight in sumptuous private Suites, championship golf, seven world-class international restaurants and stunning pools lined with exotic Bali beds. An all-encompassing paradise of grace, elegance and charm located 25 minutes from the Punta Cana International Airport. ... more less
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- Also Known As:
- Paradisus Palma Real Hotel Punta Cana
- Paradisus Palma Real Punta Cana
- Paradisus Punta Cana
- Paradisus Palma Real Resort
- Punta Cana Paradisus
- Paradisus Hotel Punta Cana