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“Great Stay!!!!”

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Paradisus Palma Real Golf & Spa Resort
Ranked #14 of 111 Hotels in Punta Cana
GreenLeadersSilver level
Loveland, Colorado, United States
1 review
“Great Stay!!!!”
Reviewed May 12, 2013

We had a wonderful stay and the Royal Service was an outstanding package. Our butler, Johnfi Rivera, took care of everything we needed, including an umbrella to get us back to our room. Thanks for a great stay!

  • Stayed May 2013, traveled as a couple
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Helpful?
Thank Nathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, May 13, 2013
Dear Nathan B,

I am delighted to hear that Johnfi turned your stay in an outstanding experience. It is thanks to staff members like him that we can accomplish our goal-the total satisfaction of our guests.

We hope to have the pleasure in welcoming you back at this, “your home away from home”

Sincerely

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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Traveler tips help you choose the right room.   Room tips (2,038)
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English first
Dallas, Texas
2 reviews
Reviewed May 12, 2013

We had a great time here at the resort. I came for the first part of my trip for work and then my husband came up and met me to vacation. During our vacation all of the resort staff were super accommodating and very sweet to us. A huge appreciation for butlera Karolys in Royal service. She was exceptional!!!

Juan Martinez - waiter at Gabi Beach was great!

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
Thank Erin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, May 13, 2013
Dear Erin F,

I would like to thank you for letting us know that you have enjoyed our facilities, as well as the friendliness of our staff. At the Paradisus Palma Real Golf & Spa Resort we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for me to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of excellence.

I appreciate your compliments to Karolys and Juan Martinez; therefore I am very proud to hear that they did their best in order to turn your vacation in a memorable stay.

We will be expecting your next visit.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed May 11, 2013

My family of 7 and I had an unbelievable time at this resort. We had upgraded to Royal Service and really appreciated the extra care and attention to our trip. A special shout out to Nicholas who made our trip extra special! He really guaranteed us a fantastic vacation, planned all our amazing dinners, and treated us to a few special surprises. Our friend Ramone also took very good care of us on the beach keeping us dry well hydrated :) I would definitely recommend this resort to family and friends. Thank you to all the staff for being so thoughtful and creating a relaxing, fun, and very delicious vacation for my family and I.

  • Stayed May 2013
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Helpful?
Thank Laurenanne8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, May 12, 2013
Dear Guest,

Thank you for choosing our Paradisus Palma Real Golf & Spa Resort as the destination for your family vacation. We are happy to hear that this is going to be a memory that will last forever.

It is thanks to staff members such as your butler Nicolas and Ramon that we managed to create unforgettable stays…

We will be very happy to host you again in the near future.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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Ashburn, Virginia
1 review
Reviewed May 11, 2013

We had an excellent stay. Beautiful beach! Spent most of our time with Francisco at the beach who made sure we had a cabana with clean towels and buckets with ice and cold drinks all week. He was friendly and attentive. We also loved Gloria at the pool bar, and Carmen - our lovely Butler who made sure we had reservations and anything extra that we asked for. Our room was beautiful and room service & cleaning staff were great. We would stay at one of these resorts again.

Room Tip: Royal Service is the way to go
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  • Stayed May 2013, traveled as a couple
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Helpful?
Thank Becky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed May 10, 2013

What an experience... We spent 5 Nights @ Royal Service (April-29th to May-4th) and the great company of Butler Miguel Marte. Miguel made reservations for dinners at different restaurants throughout the 5 nights. Royal Service worth every penny, first class service; ask for Miguel Marte and you won’t regret. He is highly motivated, dependable, trust worthy, and will go above and beyond the call of duty to ensure that your stay smooth and unforgettable. Pedro Reyes who delivered breakfast to us every morning is an amazing guy, very polite and always on time.

The following restaurant I give them 5 stars: The Palazzo (5 stars), Naos (5 stars), Market Grill (5 stars),

Gabi Beach, errr (3 stars)

~ Now come the bad part… there is always something to complain about
Weak wifi reception in the room,
Stay away from Bana restaurant, the Asian fusion food was awful.

  • Stayed May 2013, traveled as a couple
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Helpful?
Thank carson j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, May 11, 2013
Dear Guest,

It is a real pleasure to receive the comments about your recent stay in our Royal Service and I am grateful for the trust you granted us.

Thank you for the great review about your butler Miguel Marte and Pedro Reyes from Room Service. We are aware that the attentiveness of our staff is one of our most important assets.

Please rest assured that I took a good note of your observations regarding the WiFi.

We look forward your next visit.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 10, 2013

During our recent stay at the Paradisus Palma Real in Punta Cana, DR, we were fortunate to have been served by a most delightful crew of young men and women who work at the property. One in particular, however, was a stand-out. His name is Alexander Guzman Fria and he works at the Palazzo Restaurant where we had breakfast every morning. Alexander was charming, affable and willing to assist in every way. His command of English was remarkable considering he, by his own admission, is self-taught. He explained to us how important it was to him to try to learn to communicate in English and be able to better help everyone staying at the hotel and also so that he could continue to better himself and eventually move into positions of greater authority. Both my wife and I were so impressed by this gentle and fine young man we felt impelled to write this review and include him as an example of what makes this hotel so wonderful.

Room Tip: Pay the extra for Royal Service - it's worth it. However, be sure to leave plenty of time for c...
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  • Stayed April 2013, traveled with family
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Helpful?
Thank doctormute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, May 11, 2013
Dear Guests,

Foremost I greatly appreciate the time you took to post your comments and share your experience with future travelers to our destination.

Thank you for highlighting the kindness and attentions demonstrated by Alexander Guzman during your stay. In Meliá Hotels International we are aware that our staff is one of our most important assest and please rest assured that I took a good note of your observations and your compliments will be gladly transmitted to the corresponding.

We hope to have the pleasure in welcoming you back at this, your second home.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
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Charlotte, North Carolina
1 review
Reviewed May 10, 2013

We chose Paradisus Palma Real for our destination wedding and could not have been happier with our experience once we arrived in Punta Cana. Mariela and Massiel of the on-site Romance Team were ABSOLUTELY amazing!! Mariela handled every detail and we were relieved of any worry that we may have had before arriving. Each event was executed with perfection and we could not have asked for anything more. In addition to the Romance Team, the service, food and atmosphere was all that we had hoped for. We would not hesitate in recommending the Paradisus Palma Real for anyone looking for a wonderful destination wedding experience. It truly exceeded all expectations!! Thank you again Mariela Garcia and Massiel Jimenez for a wedding week we will never forget!

Room Tip: While we spent a lot of time at the main resort, we enjoyed staying at The Reserve.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank KTC5110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, May 11, 2013
Dear Guest,

I would like to thank you for your preference in selecting our Paradisus Palma Real Golf & Spa Resort as your wedding destination.

It is truly a pleasure for me to learn that we have surpassed your expectations. However, it makes me even happier to hear about the kindness and professionalism of Massiel and Mariela.

Once more, thank you for recommending our resort and I look forward next year to hosting your first anniversary.

Sincerely,

Rafael Torres
Managing Director
Paradisus Resorts Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Palma Real Golf & Spa Resort

Property: Paradisus Palma Real Golf & Spa Resort
Address: | Playa de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Casino Hotel in Punta Cana
#10 Romantic Hotel in Punta Cana
#12 Top resorts Hotel in Punta Cana
#12 Spa Hotel in Punta Cana
#12 Family Hotel in Punta Cana
#13 On the Beach Hotel in Punta Cana
#14 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Paradisus Palma Real Golf & Spa Resort 4.5*
Number of rooms: 554
Official Description (provided by the hotel):
Welcome to the epitome of resort elegance. Paradisus Palma Real Resort envelops you in privileged comfort and simply astonishing beauty. Discover crystal Caribbean waters, pristine beaches, towering palm trees, stunning gardens and magnificent architecture. Delight in sumptuous private Suites, championship golf, seven world-class international restaurants and stunning pools lined with exotic Bali beds. An all-encompassing paradise of grace, elegance and charm located 25 minutes from the Punta Cana International Airport. ... more   less 
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Also Known As:
Paradisus Palma Real Hotel Punta Cana
Paradisus Palma Real Punta Cana
Paradisus Punta Cana
Paradisus Palma Real Resort
Punta Cana Paradisus
Paradisus Hotel Punta Cana

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