Recently took a weeklong vacation to the Paradisus (not Royal Service or Reserve).
First the Pros:
1) The staff was very friendly and helpful on the whole. Paulino from the poolside bar was the highlight of the trip. We met Paulino on day 1, and his service was amazing for the rest of our stay. He would always check in to see what we needed. Waters, drinks, chips, ice cream, and of course Presidente's (con Limon). He was always smiling and we never found him to be intrusive or looking for tips. We also thought the Roy from the lobby bar and Fabio (entertainment/dancing) were very nice. We did not find our "butler" to be helpful at all.
2) Pool Area/Beach: Nice clean pool, not crowded with comfortable seating, although you have to get up early to reserve the best chairs. Same story for the beach. Some seaweed, but not too bad.
1) Poor drink selection: For a resort, one would think that they would have consistent cocktails, including mojitos, margaritas etc. Some were ok, some were horrible. At the Sky Bar a member of the group was served the worst tasting "margarita" of all time. Tasted like dish water. The wine was also terrible. Beer selection lacking, although many Presidentes were enjoyed. For mixed drinks see Roy or Annabella at the Lobby Bar, or make the trek to the Gabi Club at the Reserve.
2) "Reservations": Reservations are "required". However, most people make them for the week through their butler. We had reservations and in most of the cases, the restaurants were less than 1/3 full. This is because most people don't cancel their reservations. We also had to eat late in many cases after 830 or 9, which was not desirable.
1) The rooms are adequate, comfortable beds.
2) The Food: Buffet was good for breakfast, but was lacking at lunch. The Market was consistently terrible. Restaurants:
Bana: Has three different Asian sections: These include Chinese, Japanese (Tepinyaki), and Sushi. All were pretty good, with the sushi probably being the best.
Vento: Passable,but not great. Chicken was particularly awful
Mole: Decent Mexican food
Aqua: At the Reserve...the best meal that we had (twice).
Without the Royal Service, you cannot access Palazzo or Gabi Beach, unless you were willing to pay more money. We were not! Also, Passion is a restaurant from a Michelin Star chef, but was also extra money. No way we were paying for that.
Overall: 4 star rating due mostly to the pool/beach as well as the service. The food is what we had expected. The drinks and "reservation" system could all use an upgrade. Also- better tour of the grounds would be helpful. We did not realize that we could get drink at the Reserve until two days before we left. They have better liquor and Corona! If you end up at the Palma Real...make sure you get seats close to the poolside bar and ask for Paulino
- Official Description (provided by the hotel):
- Welcome to the epitome of resort elegance. Paradisus Palma Real Resort envelops you in privileged comfort and simply astonishing beauty. Discover crystal Caribbean waters, pristine beaches, towering palm trees, stunning gardens and magnificent architecture. Delight in sumptuous private Suites, championship golf, seven world-class international restaurants and stunning pools lined with exotic Bali beds. An all-encompassing paradise of grace, elegance and charm located 25 minutes from the Punta Cana International Airport. ... more less
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- Also Known As:
- Paradisus Palma Real Hotel Punta Cana
- Paradisus Palma Real Punta Cana
- Paradisus Punta Cana
- Paradisus Palma Real Resort
- Punta Cana Paradisus
- Paradisus Hotel Punta Cana