We have been at this resort 9 times. I can honestly say this last visit was one of the best experiences ever! First and most obvious as you enter the property were the impeccably manicured grounds. They have really worked hard in the last year to improve this and it is so obvious! We have never seen the resort look so beautiful and well taken care of!
We have always stayed with Royal Service and would recommend nothing but! Manuel has been our butler for 4 years and he never seems to disappoint. It had been a year since our last visit but he still remembered all of the little things we like in our room. He even remembered the exact wine we prefer in our room! Never intrusive, but always available, Manuel is the perfect representation of all that Royal Service has to offer. That being said, he does not work 24 hrs a day. Our hearts go out to Ramone, Juan, and Carlos for always being there to fill in when needed. Any one of the fabulous butlers will bend over backwards to meet your needs and make your stay the best it can be! Thank you Manuel, and all the others, we love you all! Please keep in mind that butler service is guest driven. If you are a first time guest do not hesitate to lay out your expectations and needs from the very start. Like I said, they are not intrusive but they need a starting point.
The pool service, beach service and bar service in Royal Service is second to none!!!!! Pedro, Fransico and Fransico are the absolute best! Never once did I have to carry a towel to our beach bed or palapa! It is total spoilage there! For four years we have always enjoyed the same beach bed exactly where we like to be, and we never had to ask! Our favorite palapa at the pool was reserved for us everyday. Even better, on my birthday it was decorated with balloons, rose pedals and swans made out of towels! These guys are truly amazing never missing the mark with an eye for detail. Winken and Nelson manned the bar, serving up the best drinks and a laugh every second of the day! Thank you to all of you for all that you did for us!
The food has always been great every time we were there. However, this last visit the food was amazing! Palazzo and Vento are our favorites, but what ever faire you are looking for you will never be disappointed. Even the service in the buffet was exceptional. Wander is the head waiter in Vento. He made my birthday so extremely special, I truly felt like a queen! Please say hello to him when you visit. My husband arranged for a private dinner on our balcony for my birthday. Sandy was our private waiter, as he has several times in the past. His professionalism and service is second to none. That was one of the most special dinners we have ever had.
The only area we recognized as the weakest was housekeeping. Not that they didn't do a good job, it was average. Face clothes seem to be at a premium and many times we were not given any, I suppose this is minor in the scheme of things, but it is something to work on.
The only other thing that was not to the standard we are use to is the bar service in the lobby at night. Simple drinks they could manage, but something like a white Russian was difficult for them. The service was slow, and not as friendly as other bars in the resort.
My husband and I can not say enough about this resort and the service we received. It is a beautiful environment with the best people that truly want to serve you and make it amazing.
Thank you Sarah for taking the time to greet us, we really enjoyed getting to know you. We are so excited to return in June, yet again, to celebrate our anniversary!
- Official Description (provided by the hotel):
- Welcome to the epitome of resort elegance. Paradisus Palma Real Resort envelops you in privileged comfort and simply astonishing beauty. Discover crystal Caribbean waters, pristine beaches, towering palm trees, stunning gardens and magnificent architecture. Delight in sumptuous private Suites, championship golf, seven world-class international restaurants and stunning pools lined with exotic Bali beds. An all-encompassing paradise of grace, elegance and charm located 25 minutes from the Punta Cana International Airport. ... more less
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- Also Known As:
- Paradisus Palma Real Hotel Punta Cana
- Paradisus Palma Real Punta Cana
- Paradisus Punta Cana
- Paradisus Palma Real Resort
- Punta Cana Paradisus
- Paradisus Hotel Punta Cana