We have just returned from 21 nights at Dreams Punta Cana. Like a lot of other travellers we had been looking at TripAdvisor frequently as this was our first holiday in the Dominican Republic and our first holiday for 21 nights.
We were a little anxious about some of the reviews but to be honest I think some people just like to find fault rather than point out the good things.
To give a brief overview, yes the road is a little bumpy on the way to Dreams, but no worse than some of the roads we have travelled on in Europe, especially Malta!
I think a lot depends on which room you are allocated at Dreams and agree with some of the other reviewers that if you do happen to be allocated a ground floor room or a room right next to the cleaners station, you may not be as happy as we were. However, reception appear to be very happy to move people if requested, so my advice would be: if you are not happy with your room, ask to be moved immediately so that it doesn't spoil your holiday.
Getting a bed around the pool does seem to be a problem. We are early risers but when we went to the pool area on our first morning at 7.30 am every sunbed (and there are loads of them) had a towel on them. We are not normally beach people, but we decided to spend the first day on the beach because we couldn't find a spare sunbed around the pool. This was the best decision we have ever made and enjoyed it so much on the beach that we spent the next 20 days there too. However we did learn on day 3 that the pool staff put the towels on the beds around the pool (rolled up). If a towel was not rolled up or had something else with it like suntan lotion, a book, etc that meant the bed was taken. If the towel was still rolled up and nothing else was on the bed it meant the bed was free. But as I said we enjoyed the beach so much we spent every day there.
The staff are absolutely fantastic. We drank in the Cafe Kafe most nights and found Jose the barman and Marie Magdelena the waitress absolutely amazing. They made us extremely welcome, always greeted us with a smile, remembered what we were drinking and kept our glasses full the whole time.
The entertainment team work so hard all day long to keep everyone happy and amused. They work very long hours but still manage a smile and take the time to come and have a chat with you. They do not hassle you to join in and welcome you if you just want to sit and watch rather than take part. Micky Mouse, 50 cents, Usher and Stephanie are a credit to the company and work tirelessly to ensure that guests are enjoying themselves.
We found the food in the World Cafe totally acceptable and cannot understand why people would complain. There was always so much choice, that anyone who couldn't find something they liked must be an extremely fussy eater. Our only complaint was that during the evening the air conditioning was just that little bit to high, making it extremely cold in the restaurant, which meant it was not only uncomfortable but also that the food chosen soon lost its heat - but to be honest that was our only complaint about the food. We only tried a couple of the other restaurants and they were fine, but we spoke to others and they had tried all of the restaurants and everyone we spoke to said that all the restaurants were good.
The beach is truly lovely and you do feel like you are in paradise when you walk along to the other hotels. It is so peaceful and relaxing.
The grounds of the hotel are beautiful and immaculate and the team of gardeners work very hard to ensure that it remains that way.
It is very good value for money for all inclusive because nothing is limited, more or less everything is included and all the drinks are proper international brands and we struggled to find a drink that they did not have on supply. Even bottle beers were in good supply and various well know popular brands.
Our only recommendations to the hotel would be to change the way towels are issued. If they introduced a voucher system it would stop people getting up at the crack of dawn to reserve beds and it would also stop some of the very selfish people who not only reserved beds around the pool, but who also got extra towels and reserved beds on the beach and hardly spent any time on either! In Mexico we were given a token and each day when the towel bar opened at 7.30 am you exchanged the token for a towel, at the end of the day you returned the towel and they returned your token, it seemed to work very well and did stop the majority of bed reserving.
We would also recommend that they introduce a two week entertainment programme rather than the current weekly one. Obviously we were there for three weeks so did expect some repeat performances during the third week, but it being only a weekly programme it doesn't really cater for the majority of people who are there for two weeks.
All in all we had a fantastic time from start to finish, our room in block 2 on the third floor was lovely, the staff were fabulous, the food was good, the weather was great, the grounds are immaculate and everyone goes out of their way to ensure that you enjoy your stay.
A special hello to Jose, Marie Magdelana, the gardeners and the entertainment staff and a very special hello to Dinny the guy with the lovely smile that serves omlettes and eggs at breakfast time. We really don't know how he managed to be so calm and professional when some guests were so rude and impatient and ungrateful when ordering their omlettes and eggs. We went to say hello to him every morning, even if we didn't want eggs, just so he saw at least two friendly faces each day.
Some people complained about the market traders that come into the hotel 3 times a week selling, hasselling them. Yes they do approach you and ask you to look at their goods but a polite no thank you is sufficient. If you think that is hassle you obviously haven't been to Turkey and Tenerife and some areas of Europe where you really do feel hasselled at times!
We would definitely go back to Dreams and we are sure that with all the hard work they are doing it will be even more luxurious when they have completed all the work they are doing to make everyting that much nicer (which by the way didn't bother us or interfer with our holiday at all). We would definitely recommend Dreams to others.
- Official Description (provided by the hotel):
- Secluded in a lush tropical paradise, Dreams Punta Cana Resort & Spa features one of the largest free-form swimming pools in the Dominican Republic, stretching from the lobby all the way down to the pristine beach. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, BookIt.com, Booking.com, Priceline, Expedia, TravelUp, Orbitz, HotelsforEveryone, Travelocity, Hotwire, TripOnline SA, Cancelon, Evoline ltd, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Dreams Punta Cana Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Dreams Punta Cana Hotel Punta Cana
- Sunscape Beach Punta Cana
- Punta Cana Sunscape Beach
- Dreams Resort Punta Cana
- Dreams Punta Cana Resort
- Dreams Dominican Republic