We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful and nice holiday”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Royalton Punta Cana Resort & Casino
Ranked #24 of 112 Hotels in Punta Cana
GreenLeadersSilver level
Reviewed August 21, 2014

I had 2 amazing week in this wonderful Hotel. I found all extremely good: Room, Food, Surrounding (Beach, Pool, Restaurants). Staff was very friendly, most of them had a smiling on the face. Particularly negative I have noticed the poor sound manifests, which in the guide (Rovelto, Trattoria and Eusebio, Goumet Marché) had over the staff prevailed mostly. When the guests noticed the effect is not very pleasing and is bad for the image of the hotel! ANIMATION: I also want to thank the whole team for the great animation and super fabulous work. PERSONAL: The pool area and Trattoria Grazie especially Aldo I noticed from the personnel operating there (he was always very friendly to the guests and above average attention when he saw that somewhere, something was missing or had to be done). When room service sometimes the food arrived a bit with delay: However, the staff of room service (Aldo, Alex) but have then brought the food and drinks with high speed and very friendly service and always have served it great!

Room Tip: Corner suites are large and sunny. Specially the first floor is to recommand.
See more room tips
  • Stayed: July 2014, traveled solo
    • Value
    • Location
    • Service
4  Thank 111Bernadette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this reviewResponded August 21, 2014

Dear 111Bernadette,

We would like to thank you personally for sharing on TripAdvisor your kind feedback about your stay at Royalton Punta Cana.

We appreciate to hear that we have been able to meet your expectations and that our location and facilities have contributed to a wonderful holiday in our hotel. It is a great pleasure to read how much you have enjoyed our resort.

We hope to have you back soon enjoying Royalton Punta Cana.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (10,298)
Traveler rating
Traveler type
Time of year
Language
  • More languages

7,214 - 7,220 of 10,301 reviews

Reviewed August 20, 2014

Jose and Nestor were the best service and the best chef in the whole resort! Very impressed! Quality service and outstanding food! The resort is beautiful and they definitely work here to keep everything pristine. The hospitality is on point. I have vacationed all over and I have never experienced such wonderful service.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Katie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this reviewResponded August 21, 2014

Dear Katie O.,

First of all, thank you so much for selecting Royalton Punta Cana for your holidays, it is a big pleasure to read this wonderful opinion about our hotel. And of course, thanks for sharing it on Trip Advisor.

We are very proud to know that your last experience at Royalton Punta Cana exceeded your expectations. As you know our principal goal is to give you our best service, make your vacation exclusive and unforgettable. Your comments will help us with our continuing effort to assure our Guest Satisfaction.

We hope you visit us again next year. We will be very pleased to welcome you.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2014

My Family along with friends stayed here for a week and its was one of the best resorts we ever been to. Right from the time we were received by our butler (Angel...yes thats his name) we were treated as Royals. Angel went out of his to be of help , always smiling and cheerful.The beach was so clean and was surprised to see that the sea weeds were raked out every morning.Very impressed with the quality of food...one of the best steaks we had was at the Hunters.
Since it was our wedding anniversary, Angel had our room decorated and even had a big cake ready during dinner time.
Will definetly plan a trip again

Room Tip: Ask for Ocean View if you want to enjoy the view or Walk out pool if you are travelling with kids
See more room tips
  • Stayed: August 2014, traveled with family
    • Location
    • Rooms
    • Service
2  Thank Sachpan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this reviewResponded August 21, 2014

Dear Sachpan1,

Firstly, the entire team of Royalton Punta Cana wants to thank you for sharing your positive experience with the rest of the TripAdvisor community.

We are really happy to read words as nice as yours. To know that our staff and service have exceeded your expectations encourages us to keep working day by day to maintain this proposal of high level that we want to achieve.

We will be glad to welcome you back again. We are at your disposal for anything you need.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2014

My husband and I were looking for the perfect place to spend a great time with the kids, and we got the best! The kids had a great time at the water park!
And we enjoy the beach; the swimming pools the service is wonderful, food is perfect a nice variety, of restaurants as well, the shows at night very entertaining!
Our Butler Jose Luis deliver fantastic service, as well the rooms the way they were taking care off was just great a pleasure to get back to the room, with swimming pool in the back, just a dream vacation.
From the moment they greet you at the front desk all the way to the beach bar, everyone so please to assist you, in every way.
We highly recommend it. Can't wait to be back!

  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Dulce C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this reviewResponded August 21, 2014

Dear Dulce C.,

Thank you so much for sharing your experience at Royalton Punta Cana not only for your wonderful comments that you have had about our team, but also for taking the time to share your positive experience with the rest of the TripAdvisor community.

We are really glad to hear your comments about the impression of our hotel. Reading your comments help us to know that our decisions are in the good way to give our guests the best possible experience. Your comments about the attitude of the staff will be shared with the objective to motivate to continue with the best quality and guest satisfaction.

We hope you visit us again and of course we will be very pleased to welcome you.
Best greetings,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2014

I had the most amazing holiday at Royalton Punta Cana. Property is beautiful with every amenity available. I choose Diamond option. My butler Manual was fantastic as was rest of staff, Jonathon, Elvin, Tahpenes and Jose! could not have had better holiday!!!

  • Stayed: August 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
4  Thank colleen h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this reviewResponded August 21, 2014

Dear colleen h.,

We would like to thank you personally for sharing on TripAdvisor your kind feedback about your stay at Royalton Punta Cana.

We appreciate to hear that we have been able to meet your expectations and that our location and facilities have contributed to a wonderful holiday in our hotel. It is a great pleasure to read how much you have enjoyed our resort.

We hope to have you back soon enjoying Royalton Punta Cana.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2014

My husban and i when to this amazing resort in Punta Cana. The beach is so Petty and clean. Staff are always smiling. Thank for attention from guest service desk, front deis and restaurant. We will be back

  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
10  Thank lilysuero81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this reviewResponded August 20, 2014

Dear lilysuero81,


We would like to thank you personally for sharing on TripAdvisor your kind feedback about your stay at Royalton Punta Cana.

We appreciate to hear that we have been able to meet your expectations and that our location, staff and facilities have contributed to a wonderful holiday in our hotel. It is a great pleasure to read how much you have enjoyed our resort.

We hope to have you back soon enjoying Royalton Punta Cana.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2014

This review is long overdue as we vacationed at The Royalton for 2 weeks in January, but reviewing it in my mind now brings back sweet memories! It was our first trip to the Dominican, and we were impressed.
The weather was perfect the entire time we vacationed - sunny and hot, with rain happening only occasionally.
We were welcomed by Theodore, our Butler, who's attention we enjoyed and appreciated. The rooms were very nice and spacious. The only complaint I can think of is that the bathrooms were fairly small and occasionally had a sewer odor, but all of the pros of the resort definitely blurred this slight con.
We dined at all the restaurants and the selection and quality of the meals was extraordinary, including the buffets! We especially enjoyed the company of the staff from the Cava Tapas Bar. We became regulars there, for sure. Thank you Yarleny and Hector and all the crew!
The beach was great too. Fine sand and comfy beach beds or palapas.
We thoroughly enjoyed The Dominican/ Punta Cana and we wouldn't hesitate to book this resort again!

  • Stayed: January 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
8  Thank Connie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this reviewResponded August 20, 2014

Dear Connie G.,

Firstly, the entire team of Royalton Punta Cana wants to thank you for sharing your positive experience with the rest of the TripAdvisor community.

We are really happy to read words as nice as yours. To know that our staff and service have exceeded your expectations encourages us to keep working day by day to maintain this proposal of high level that we want to achieve.

We will be glad to welcome you back again. We are at your disposal for anything you need.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Punta Cana hotels
0 mi away
Hideaway at Royalton Punta Cana
Hideaway at Royalton Punta Cana
#85 of 112 in Punta Cana
30 reviews
0.1 mi away
Memories Splash Punta Cana
Memories Splash Punta Cana
#32 of 112 in Punta Cana
8,226 reviews
8.1 mi away
CHIC by Royalton Luxury Resorts
Show Prices
Show Prices
Show Prices
0.9 mi away
Hard Rock Hotel & Casino Punta Cana
0 mi away
Royalton Bavaro Resort & Spa - All Inclusive
2.1 mi away
Iberostar Grand Hotel Bavaro
Show Prices
Show Prices
Show Prices

Been to Royalton Punta Cana Resort & Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Royalton Punta Cana Resort & Casino

Address: Arena Gorda | Playa Bavaro, Punta Cana 23000, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #24 of 112 Hotels in Punta Cana
Price Range: $270 - $996 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royalton Punta Cana Resort & Casino 4*
Number of rooms: 470
Official Description (provided by the hotel):
Royalton Punta Cana is a modern "All-In Luxury" Resort on Bavaro beach with unique all inclusive features like Reservation-Free Dining, international drinks, 24 hour room service and Dreambed. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, TravelUp, getaroom.com, Hotwire, Cancelon, TripOnline SA and Travelocity so you can book your Royalton Punta Cana Resort & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing