My husband and I returned yesterday with two other couples from this resort. The most important thing to know about this resort is that there are 5 different hotels on the resort. The resort that you are staying in and the color of your wrist band indicates which areas and restaurants/buffets you can utilize. Consequently the color of your wrist band also indicates how accommodating the hotel staff and guest services will be. Guest services and the vast majority of the hotel staff were rude, unaccommodating and full of misinformation. Despite efforts by both our tour company and travel agent to rectify our negative experience, this resort did nothing to accommodate our party of 6. Guest services gave nothing but lip service and misinformation after misinformation.
Restaurants- We were allowed to book 2 reservations, however were told that all restaurants were booked until our last night on the resort and were given a 915pm reservation. When we attempted to find a restaurant to eat in, we were embarrassingly turned away, despite the fact that less than 10% of the restaurant was occupied. The mediterranean restaurant was horrible and the food was spoiled.
Bars- Drinks were horrible, watered down and poorly made. The service at the bar was most often rude and we were ignored by the bartender at times.
Pool- The pools were nice, clean but crowded with people reserving their chair with towels.
Layout- The resort is signficnatly spread out. A trolley service is used, but often crowded requiring you to wait for the next trolley.
Guest Services-Like the majority of the staff, communication was difficult due to the language barrier. Guest Services offered us a free hour long massage in exchange for attending a "20 min" sales pitch. This turned into an hour and a half high pressure vacation package sales pitch.
We will not be returning to this resort or any others owned by this company.
- Official Description (provided by the hotel):
- Facilities and services 2 lake-style pools Large sun terrace New relaxation zone with Bali beds, sun umbrellas and loungers Pool and beach towels BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts (floodlit for an additional charge), multi-sports court Water activity centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Wedding gazebo 1 buffet restaurant and 17 speciality restaurants Japanese restaurant 10 bars 3 Snack Bars Cocktail Lounge Punta Blanca Golf Club: 18 hole Golf Punta Blanca Golf Club designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino Rooms 816 rooms including two types: Superior Junior Suite and Club Hacienda Junior Suite Room facilities: King size bed or two full size beds Fully-equipped bathroom with hydromassage bath tub, hair dryer and magnifying mirror Sitting area with sofa Air conditioning Ceiling fan Telephone Alarm clock Satellite TV Minibar Coffee-making facilities Safe (additional charge) Ironing set Wifi (additional charge) Club Hacienda Junior Suite (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Mini Club for children aged 4 to 12 Evening Mini Disco Babysitting service (additional charge) Bahia Scouts Water Park Fun Area and Adventure Park (additional charge) Teens' Club (11-16 years) Other services 24 hour medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Meeting and convention room Personalised menus (for celiacs, diabetics, etc.) Available on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more less
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- Also Known As:
- Gran Bahia Punta Cana
- Grand Bahia Principe Punta Cana
- Bahia Principe Dominican Republic
- Gran Bahia Principe Bavaro Resort
- Punta Cana Bahia Principe
- Gran Bahia Principe Bavaro Punta Cana
- Principe Punta Cana
- Bahia Punta Cana
- Bahia Resort Principe
- Gran Bahia Principe Dominican Republic