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Punta Cana
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Traveler rating
6,108
2,647
941
343
344
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64 - 69 of 10,383 reviews
Reviewed 4 weeks ago

We are just now staying for 2 weeks.
The hotell is fantastic,great fore kids.
Food is good, some waiting time to some restaurants .

But most amazing is Roberto, bartender at poolbar.
Management, take care of Roberto!!
He is just a star!

Mikael

Date of stay: January 2020
Trip type: Traveled with family
Thank Thavelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRbluediamond, Gerente at Grand Memories Splash, responded to this reviewResponded 4 weeks ago

Dear Thavelin,

We would like to thank you for taking the time to write this review with detailed highlights about your stay. We are delighted to read that you spent a most wonderful holiday.

We work hard to treat our guest’s will! We’ll make sure that our staff gets the recognition they deserve.

Thank you very much for taking the time to review our property. It's always heartwarming to hear that our cooking was appreciated.

Sincerely,
Grand Memories Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

This was our second stay at Memories for Christmas and came back on January 2,2020. The hotel has gone under massive renovation; bathrooms, tiles, fixtures, doors etc. have been replaced with brand new ones. ( I especially like the new hassle free bracelet system) I have been in many resorts in Central, North America and Carrebean and this one is the best one of all and only one I returned, because of its BEST STAFF. Everyone is so helpful and genuinely friendly. Their VIBE TEAM rocks. Pablo, Yokaina, Valendy and all others made us laugh all day. William was one of the most fun and talented entertainer I have seen, Social plaza shows are so cute and fun for families with kids and without kids.Colombia at BITES was a lovely lady who made me coffee and teas everyday. Splash park is amazing, food is good, rooms are little small but functional, beach is little small but beautiful, room service, cleaning team is awesome. The improvement they need to consider in a first place is replacing slippery old tiles around pools and splash park, because I see kids slip and fall all day. Overall its a highly recommended hotel and we are going back in March!!!

Date of stay: December 2019
Trip type: Traveled with family
1  Thank moddenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRbluediamond, Gerente at Grand Memories Splash, responded to this reviewResponded 4 weeks ago

Dear moddenc,

We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday.

We love to know that you had a fantastic time, and that we could exceed your expectations, especially with our service. Thank you for highlighting how incredible our food is and for saying that everyone is incredibly kind and happy to help you.

We love to read when our guests leave the hotel with good expectations so they can recommend it and visit it once more. Thanks a lot for this!

Cordially,
Grand Memories Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

My 7 year old son and I spent a week here. We had a wonderful time. The Diamond Club was worth it. It placed us in the building closest to the waterpark, a short 2-minute trolley ride (or 4 min walk) away from the Royalton/beach. It also allowed us to have a personal concierge or butler. Ours was Jorge or George, who I HIGHLY recommend, if you can request him specifically. He brought bottles of wine to the room without being asked, helped with reservations, brought us a treat one day, and spent time playing catch with my son at the pool. Using whatsapp with him was great, because I could text Jorge about luggage pick up on departure, etc., and he responded right away. This made our vacation a lot easier and more relaxed, and we felt we were being taken care of in and in really good hands. He was fun and professional. I felt it was important to tip him as much as I could in US$, at the end of our stay. Superb service.

We went to the waterpark every day. Kids need to be 120 cm tall to ride them, and the lifeguards are strict about this. There's an area for younger kids. My son went on every slide and played in the wave pool with kids. We loved the beach at the Royalton Hotel, and I got a cappuccino at the cafe there each morning. We just ate at Memories buffet/dining room (lots of variety of food), but I met folks who said they enjoyed the restaurants at Grand Memories and Royalton. This is great resort. Kids meet others to play with in the Kids Club and enjoy evening shows.

Date of stay: January 2020
1  Thank fnatasha1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRbluediamond, Gerente at Grand Memories Splash, responded to this reviewResponded 4 weeks ago

Dear fnatasha,

We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday and we would like to thank you for sharing on TripAdvisor such a kind feedback about your stay.

It is a pleasure to read how much you enjoyed our Diamond Club services, that’s why with comments like this, we encouraged ourselves to improve the quality of our service and to continue developing our products. Thank for that!

Our butlers go out of their way in order to please every single need of our guests. We are proud of this kind of service and there is nothing more heartwarming for me and the Team than to hear that our guests appreciate the effort. We are going to share your comments with Lara. We are sure it will make him very happy!

We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.

Warm regards from paradise.

Sincerely,
Grand Memories Team.

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Reviewed 5 weeks ago

Very good hotel! Clear rooms, big territory, great beach,Tasty food, interesting entertainment program and a lot of sport activities !!!! Yordany is the best fitness instructor Amazing barmen and a lot of unusual cocktails funny animators ❤️

Date of stay: January 2020
Trip type: Traveled with family
Thank DashaZabaluieva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRbluediamond, Gerente at Grand Memories Splash, responded to this reviewResponded 4 weeks ago

Dear DashaZabaluieva,

We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. Comments like yours are our best reward.

We work hard to treat our guest’s will! We’ll make sure that Yordany gets the recognition he deserve.

We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.

Warm regards from paradise,
Grand Memories Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2020

We booked this resort with the family because of the water park. During our stay we were "Diamond Club" and enjoyed the "Diamon Club"-beach where we rented great cabanas. The waterpark was even better than expected and the kids loved it!

There are people smoking all across this resort so we would not go back here with our children since it's unhealthy. I wish we understood that before we booked the resort.

Date of stay: January 2020
2  Thank Petter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRbluediamond, Gerente at Grand Memories Splash, responded to this reviewResponded 4 weeks ago

Dear Petter M,

We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday.

Please forgive us by the bad experience your have experienced with the smoke smell. Smoking is prohibited in all guest rooms, including balconies and terraces.

We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.

Warm regards from paradise,

Sincerely,
Grand Memories Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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