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“Great Relaxing Holiday!”

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Memories Splash Punta Cana
Ranked #35 of 110 Hotels in Punta Cana
GreenLeadersGold level
Sunny Saltcoats, Ayrshire, Scotland
Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Relaxing Holiday!”
5 of 5 bubbles Reviewed June 13, 2014

After a few years of the hard living holiday that is Ibiza and the constant clubbing that goes with it my partner and I promised each other that we would have a relaxing holiday this year, we had originally planned to go to the sister hotel The Royalton but be the time we got round to booking our holiday that was fully booked so we went for Memories Splash instead as I'm sure you are aware you can use most of the royalton facilities anyway!

As we had originally planned to spend a bit more on the royalton we decided to use the extra cash on the diamond club upgrade, this turned out to be our best decision of our holiday! Diamond club meant we got assigned a butler, Rodvel, I cannot stress enough how good Rodvel was, everyday without fail he checked up on us, either in person or via whatsapp, he made sure we had all our reservations for dinner made, he would also surprise us with gifts like chocolates or fresh fruit left in the room and even would have our jacquzzi filled up with bubbles and "I love you" message in rose petals some nights when we returned to out room! Gracias Rodvel for this as it helped make our holday great! I'll be keeping in touch via whatsapp whether he knows it or not haha.

For anyone trying to decide to go diamond club or not in my opinion it is a must! Dedicated chilled out check in (and late check out). The ability to be able to make reservations so you can dine out at a time that suits you, we forgot to make reservations one night and had a bit of wait so I liked being able to choose on our terms when we could dine. Also the diamond club area of the beach is amazing! Drinks brought over without having to be asked by Rosa and looked after by Fernando. You can also order food at the diamond club beach bar! There was plenty of sun loungers, cabana beds and shade at all times on the diamond club beach bar, not to mention premium drinks down here as well, we spent most days down there!

Restaurants where nice too, our favourite being hunters steakhouse, the steaks where done to perfection, we also enjoyed the show at the Japanese restaurant, these are royalton a la cartes so memories guests pay $15 per person premium, all 3 a la cartes in memories where also enjoyable though however the selections buffet is not, that was the worst place to eat during or stay. Shout out to the sports bar & the trattoria over at royalton for lunches!

Really enjoyed the water park, the staff there do a great job butit is quite slippy when wet so do watch yourself and don't run!

We met loads of nice people here from all around the world which was also good and those crazy Puerto Ricans know how to party haha

The shows where of a good standard and we really enjoyed the white party on Wednesday nights! Although you neded to go to the royalton for the entertainment the bus/train really does pass every couple of minutes! Carlos at the social bar in memories is entertainment enough there too! The only excursion we done was to Imagine nightclub which was a really good night, $60 each for transport, entry and free bar, we had a great night here and an epic hangover the next day too :)

The one complaint I did have was beforehand I had contacted Mayra Veras via Facebook to request building 9 and was advised that the request had been added to our booking, this was not the case and we got building 5 but we never let that bother us too much and just got on with the holiday.

The staff here are great, as well as those mentioned I would like to point out Victor at the busy pool at memories and Ismael at under the sea! Apologies to anyone I forgot, please bring some $1 and tip the staff as they really deserve it and appreciate it!

Now need to try and get back into real life after this great holiday!

  • Stayed June 2014, traveled as a couple
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Helpful?
5 Thank rickimcc78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauricioZarate, General Manager at Memories Splash Punta Cana, responded to this review, June 18, 2014
Dear rickimcc78,

We would like to thank you personally for sharing on TripAdvisor your kind feedback about your stay at Memories Splash Punta Cana.

We appreciate to hear that we have been able to meet your expectations and that our location and facilities have contributed to a wonderful holiday in our hotel. It is a great pleasure to read how much you have enjoyed our resort.

We hope to have you back soon enjoying Memories Splash Punta Cana.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Edinburgh, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed June 12, 2014

The water park @ this hotel is excellent we went there in June we stayed in the royalton however memory's splash is a very good hotel its there sister hotel.The staff there are nice to we loved the Dominican and hope to be back soon.

  • Stayed June 2014, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Stevie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauricioZarate, General Manager at Memories Splash Punta Cana, responded to this review, June 13, 2014
Dear Stevie J.,

Firstly, the entire team of Memories Splash Punta Cana wants to thank you for sharing your positive experience with the rest of the TripAdvisor community.

We are really happy to read words as nice as yours. To know that our staff and service have exceeded your expectations encourages us to keep working day by day to maintain this proposal of high level that we want to achieve.

We will be glad to welcome you back again. We are at your disposal for anything you need.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madisonville, Kentucky
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed June 12, 2014

We won't go back! We won't go back to Memories OR to Dominican. We booked our vacation through Vacation Express. The Vacation Express end is fine- no issues- easy booking, easy travel. As for the resort..Theres good and bad to my review, but it's no where near a 4+ star resort. A very good/accurate review is the one recently posted by "Cy C". I have very little to add...but,
Where do I start: Very very expensive vacation that's all inclusive. But they money you to death for tips and souviners. If you don't leave a tip AS SOON AS YOU SIT DOWN, your service is terrible. You have to wait forever to get a table unless you have a reservation, and who wants a reservation at 6pm on vacation??? The mexican resturant was probably the best food, but the service was beyond terrible! The drinks are terrible, gross juice for the drinks, and unless you are diamond club, and have to walk to kingdom come to get premium liquor, the liquor is below average!
We had a presidential suite to accomodate the kids b/c the family rooms with bunks were booked for the week. The room was nice and spacious on ground floor of building 9, which ended up being perfect location- after being moved an hour after unpacking on our first night because of a problem with the room (though we'd seen no problems). Moving us to the ground floor ended up being a perk even with the trouble of packing back up and moving 3 flights down at 10pm at night. Our new room drain in the shower wouldn't drain and it flooded the bathroom every shower, which meant we'd use every towel in the room and wait forever for more towels.
The puerto ricans that take over for 2-4 days at a time for short holidays are loud and rude. They are so loud and drunk you can't even sit by the pool and let the kids play. They were treated like royalty and always served first at the bars regardless of how long we stood waiting.
The kids ended up sick from the bacteria in the water at the waterpark and pools. They must not have very high standards as to treatment of water. We had to visit the Dr. on premises which stated she'd seen 20+ kids with same sickness(es). $225 USD to visit her for antibiotics.
The activiity pool is falling apart. The water is nasty and you can see the filth floating in it. By midweek, I refused to get into the pool. However, the bubble (quiet) pool was very nice and the bartender was super nice and attentive. It was just a nice walk away from building 9.
You can you use the resturants at the royalton for a fee of 15 bucks per head! The japanese at the Royalton is good. I think it's ridiculous that royalton guests can eat at memories for free, but memories guests have to pay at royalton. The buffet at the royalton for breakfast and lunch was included for memories guests with no extra fee, and it was MUCH better than the buffet at Memories.
We hung out at the royalton several days and it's MUCH nicer! The beach was nice but nothing like our favorite...the bahamas. The water was very rough.
I didn't think the diamond upgrade was worth the $. You had to really go out of your way to use the perks of it. We had a "butler" and he was super nice, but the extra money didn't warrant him. He made reservations for us, so we didn't have to wait for a table, but we never could get a decent time, like 7:30pm or later....He made sure we had plenty of bottle water in the room ...but other than that, I really don't see the point. To use diamond club area of the beach and the beach diamond bar, it was far left on the beach and after walking all the distance from Memories OR from the tram stop at royalton, it is not worth it.
Best day of the trip was excursion day- Caribbean Festival/Stingray bay. The vacation express rep gave us kids free, so it was only $200 for 4 of us, which was very much worth the money! After a very frustrating week, the kids didn't even enjoy this trip due to mass crowds that were rude from PR, we were leaving DR and in the airport sending our carry-ons through xray...my husband had the kids favorite football in the carryon (no one told us we couldn't have a stinkin' football in the carryon , as this is not a problem in the US), the security guy at the airport told my husband he could keep it if he'd give him $10 USD. I was SO upset! I didn't want him to pay him, just for the principal, I'd rather us BUY a new one back home, but the kids were upset so my husband paid it. I think this is so corrupt! After a week of being moneied to death for TIPS, I was furious at this act! It was the last straw for me and I won't even try another resort in DR.
If we were to go back, we would chose the Royalton only between the 2. I picked Memories b/c of the waterpark. That looked like so much fun for the kids. But when the kids ended up with bacteria illnesses from the water there, they didn't get to use it again until the end of the trip. They lifeguards are very strict there, and if you aren't of exact height requirements, you can't use it.
I feel like I could go on and on about the things I disliked about this place...but the more I type, the more frustrated I become. I just wouldn't recommend it to anyone! Save your money!

  • Stayed June 2014, traveled with family
    • Value
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    • Service
Helpful?
7 Thank Laura T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauricioZarate, General Manager at Memories Splash Punta Cana, responded to this review, October 22, 2014
Dear Laura T,


Firstly, thank you so much for selecting Memories Splash Punta Cana for your holidays and thank you for having taken some of your valuable time to send to Trip Advisor your positive comments.
Your constructive and criticism comments have been reported and they will be taken into account in the future. We will continue working to improve our services, as our top priority is to provide the best experience our guest.
We are at your complete disposal.

Kind regards.

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, New Hampshire
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 11, 2014

Our family stayed at Memories 4/28-5/12. We have been to Dominican Republic numerous times and have stayed in different places - anywhere from your average resort like Barcelo Bavaro to very high-end Casa de Campo. We know what to expect from DR and have learned to lower our expectations a bit in general when travelling here: mediocre airport and transportation, locally established and detached from reality 4-start property ratings, widespread slow customer service and pushy vendors - its all part of the experience here...
Memories was a pleasant surprise and what made it wonderful for us was its symbiotic relationship with Royalton next to it and the water park on premises. In short, Memories offers good value, nice grounds, unusually friendly and attentive staff. Waterpark is absolutely great if you have kids - it will keep them busy and our 4 and 1.5 year old loved it. It was worth upgrading to Diamond Club, which gave us full access to all the facilities at Royalton including the restaurants and upscale beach area. Upon your arrival, I strongly recommend asking for Luis from Diamond Club - he will explain all the options to help you figure out if the upgrade is worth it for you. Luis was a great help to us during the stay and it was absolutely amazing guy to deal with! Overall Memories team is doing a great job - everyone we came in contact with during our stay were very pleasant and friendly. Bella and Jesus from the Kids Club took good care of our kids and made our stay more pleasant. Overall a great place with a very reasonoable rate. Once thing that I would like to see change is to reduce the number of dudes lurking in residence buildings trying to sell time-share. They swear its not time-share and call it something We really enjoyed our stay and will try to make it back here at some point!

Room Tip: Stay in buildings 7 or 8 - they are recently remodeled and are in good, convenient location. These r...
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
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    • Service
Helpful?
4 Thank slavabon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauricioZarate, General Manager at Memories Splash Punta Cana, responded to this review, June 13, 2014
Dear slavabon,

First of all, thank you so much for selecting Memories Splash Punta Cana for your holidays, it is a big pleasure to read this wonderful opinion about our hotel. And of course, thanks for sharing it on Trip Advisor.

We are very proud to know that your last experience at Memories Splash Punta Cana exceeded your expectations. As you know our principal goal is to give you our best service, make your vacation exclusive and unforgettable. Your comments will help us with our continuing effort to assure our Guest Satisfaction.

We hope you visit us again next year. We will be very pleased to welcome you.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed June 10, 2014

We travelled to Memories on the 24th of April for 2 weeks and would like to say a big thankyou to all of the staff on making our vacation what it should be, full of smiles, laughs and excellent service.

The Selectons buffet is very good and there was always something tasty to eat. The service in here was exceptional and I would like to say a big thankyou to Victor A Urcna who always had a song and was very attentive. Victor THANKYOU.

We used the Under the Sea restaurant on a couple of occassions the first time it was very good however on the second occassion it was not so good , the food was cold and the waiter was rather obnoxious when we complained.

The Mexican was Ok but nothing to write home about and we only used this once.

The Italian was very good and we used this on a couple of occasions. The food is all freshly cooked and the atmosphere is pleasant and you can watch them making the pizzas.


The Steakhouse is well worth a visit and we were offered extra portions of steak that went down well. Tip on steaks , if you like rare steak then ask for medium rare.

We spent our mornings at the Water Park which was great fun and kept our 14 year old well entertained, the slides and wave pool are well organised and the life guards are on the ball.
Tip - warn your kids not to run it is very slippery and there were a few people walking around the hotel with broken limbs, be warned.

In the afternnons we would go to the quite Bubbles pool which was well looked after and the service was very friendly. Special mention to Franklin who looked after the pool he is truly a nice person and looked after us every day with a smile and kind words. Franklin THANKYOU.

We booked a Jaccuzi room and a twin double room they were of a good standard , lots of space , stocked bar , beer, coke, sprite and plenty of bottled water.
Tip - If you want your room cleaned then put the ready to service note on the door handle.

We went to the Royalton at night and had cocktails in the lobby bar, the atmosphere in here was always nice. Good service and very nice cocktails, ask for a Dirty Monkey and you wont go far wrong.

Now for a couple of points that would have made our stay probably the best we have ever had but sadly let the hotel down.

Noise at night during the second week was terrible banging doors at 02:00 people shouting, running around. These needs to be stopped or it will ruin the reputation that the staff are trying so hard to achieve.

Second point is the swings at the bars near the beach at the Royalton, please do not let your children sit on them, my elderly father sat on one of them and he fell back and smashed his head on the jagged tiles on the bar. He had to have stitches in his head and we spent the afternoon in hospital. He made a good recovery but it did put a dampener on the vacation.
Again the staff were very good and the hotel paid for all of the hospital expenses. I would like to say a big THANKYOU to Claudia from Medical Assist who was fantastic and was really good with my father. The hotel really need to look at these swings as there have been other issues surrounding them. Please Please put other seating around these bars before a child is seriously injured.

All in all we had a great time, Marcus the first choice rep is a delight, the staff are so friendly and polite. The hotel is in a great location and everything is easily accessible.

If you want to find something to complain about you will , but dont waste your time just enjoy your vacation.

  • Stayed May 2014, traveled with family
    • Value
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Helpful?
8 Thank Nick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauricioZarate, General Manager at Memories Splash Punta Cana, responded to this review, June 13, 2014
Dear Nick R.,

Firstly, we would like to thank you for spending your time sharing your experience at Memories Splash Punta Cana and thanks for giving us the esteemed opportunity of serving you during your stay in Punta Cana.

We would like to express our gratitude for your nice comments you made about your stay. It is always great to receive positive feedback on numerous aspects of the hotel, service and installations. It will be a pleasure to share them with the rest of the team.

We will be delighted to attend you in future if you come back to Punta Cana. We would like to see you again in our hotel Memories Splash Punta Cana as soon as possible.

Kind regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 10, 2014

Our family trip to Memories Splash Punta Cana did not disappoint. The staff played a vital role in maintaining the facilities so clean and in creating such a relaxing/welcoming environment. All the employees were courteous but Jourdain (animator), Pedro "scooby do" (animator) and Carlos German (waitor, Grazie restaurant) were exceptional.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank frank g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauricioZarate, General Manager at Memories Splash Punta Cana, responded to this review, June 13, 2014
Dear frank g.,

Firstly, we would like to thank you for spending your time sharing your experience at Memories Splash Punta Cana and thanks for giving us the esteemed opportunity of serving you during your stay in Punta Cana.

We would like to express our gratitude for your nice comments you made about your stay. It is always great to receive positive feedback on numerous aspects of the hotel, service and installations. It will be a pleasure to share them with the rest of the team.

We will be delighted to attend you in future if you come back to Punta Cana. We would like to see you again in our hotel Memories Splash Punta Cana as soon as possible.

Kind regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Puerto Rico
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 9, 2014 via mobile

We are very happy and satisfied by the exceptional service provided by the staff at Memories Splash.The quality and charming personality of the attending staff surpassed our expectative.The restaurants provided a broad selection of delicious and good looking(presentation) food.We would like to highlight the exceptional and very satisfying service provided by Super Carlo and Loreto from the Social Club.Very special thanks to Alexis for his helpful service with the luggage.Thank to Maria and Angela Pacheco for their awesome service at Selection buffet.Robinson from building 8, he's very charming and his personality provided a welcoming environment.At the Mexican Cantina Restaurant we would like to appreciate the service provided by Luis Gabriel at our table.And lastly, very special thanks to Junior and his "blessed" hands at the hamburger store, he has a special talent preparing hamburgers and unlike sense of humor that kept us very pleased.Awesome staff!!! We hope to return next year.

Stayed June 2014, traveled with family
Helpful?
3 Thank Ricardo i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauricioZarate, General Manager at Memories Splash Punta Cana, responded to this review, June 13, 2014
Dear Ricardo i.,

On behalf of myself and all the staff of the Memories Splash Punta Cana, I would like to thank you for having chosen us for your stay in Punta Cana.

Your honest opinion can be an invaluable reference for other customers who are thinking of staying with us, for this reason we really appreciate the time that you have taken for sharing your experience on TripAdvisor

It is truly a pleasure for us to learn that you enjoyed your vacation here in our Hotel, your comment is very important to us to improve and better ourselves.

We hope to see you again.
Kind regards.

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Memories Splash Punta Cana

Property: Memories Splash Punta Cana
Address: Playa Arena Gorda | Macao, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Business Center with Internet Access Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #35 of 110 Hotels in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Memories Splash Punta Cana 4*
Number of rooms: 525
Official Description (provided by the hotel):
This wonderful stylish family oriented resort is located at Bavaro Beach, Punta Cana, one of the most beautiful landmarks of the Caribbean.5 Thematic Restaurants reservation-free dining +11 Bars +Water Park features a children pool with slides, wave pool, relax pool, Jacuzzi,Kamikaze, Space bowl, Black hole and lots of tubes with amazing surprises. In addition, the resort also boasts 3 pools. ... more   less 
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