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Eden Roc at Cap Cana
Ranked #15 of 112 Hotels in Punta Cana
GreenLeadersPlatinum level
Reviewed August 12, 2013

Just got back from 4 nights stay. Off season, wasn't crowded, actually like a ghost town first couple nights. My wife and I were only ones at pool, at the bar, in the restaurant. We didn't mind. The service and the food was beyond amazing. Only two restaurants open when we were there. La Palapa at beach club and Mediterranean in eden roc. Great food at both and plenty of choices. We went to marina for one dinner, short drive, $2 cab ride. Was good but not necessarily worth leaving eden roc. It was empty also. Every breakfast and dinner at mediterranean was absolutely great. And my wife and i are foodies and live in a city with lots of choices for great food. Not chain food fans. Staff goes above and beyond.....granted we were only ones there.....but extremely pleasant and friendly at every encounter. The room, a one bedroom suite, upgraded from jr suite, was incredible. From the private outdoor pool, the private outdoor shower, the huge indoor jetted tub we never used and the best shower you've ever been in. 20" high flow rain shower head with great handheld and a waterfall feature. Layout and design of the spotless room with the front and rear patio areas is perfect. Check out the sunken jungle area just beyond main pool. walk down there...its very cool. I also like having my own golf cart to get around property. Beach club beach area was perfect. My wife and I are already planning on going back with our teenage kids. Loved it! Try coconut water.

Room Tip: This place is brand new. I'm sure every room was finished with the same quality and style as min...
  • Stayed: August 2013, traveled as a couple
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25  Thank SilvPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daniele T, Director of Sales at Eden Roc at Cap Cana, responded to this reviewResponded October 5, 2013

Dear Mr. SilvPA

It is such a pleasure to hear that you and your wife had a ‘Top Notch’ experience while visiting the Eden Roc at Cap Cana.

I have passed on your kind comments to my colleagues and we hope to welcome you back soon!

Kind Regards,

Daniele Trombacco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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268 - 274 of 401 reviews

Reviewed August 12, 2013 via mobile

We enjoyed ourselves tremendously at Eden Roc, taking full advantage of the luxurious accommodations and enjoying every minute at the fantastic golf course. The hotel is very beautiful and cozy and there are many activities to do, some of which are organized outside of the premises. We spent our time relaxing, playing golf, feasting on the excellent food, getting massages and going to the beach.

Eden Roc reminds me a bit of the luxurious Balinese hotels, with its private villas and individual pools. The rooms are huge and very well decorated, with exceedingly comfortable beds and enormous bathrooms. The private pools are beautiful as well, surrounded by plants and flowers. However, they lack a bit of privacy as the plants have not grown enough yet to cover all of the surrounding areas.

The beach is absolutely extraordinary. We loved swimming in the mornings and having lunch at La Palapa, were we could enjoy great Italian food as well as a wide variety of daily caught fish and shellfish.

At night, we usually went for drinks at the bar and then for dinner at Mediterraneo, were the quality of the food is absolutely outstanding. Everything from the appetizers to the variety of sweets they served along with coffee and tea was extraordinary. The service was slow but the waiters were very kind and friendly. You could tell they really wanted to please the client. The food and the atmosphere of the restaurant, overlooking the main pool, were so nice, that it was worth it every single time.

I would rate this hotel a straight 5-star and would highly recommend it to anyone that knows how to appreciate true luxury in the Caribbean.

  • Stayed: July 2013
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19  Thank Jcvg947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daniele T, Director of Sales at Eden Roc at Cap Cana, responded to this reviewResponded October 5, 2013

Dear Jcvg947,

Thank you for your feedback! It is a pleasure hearing that you enjoyed your stay at Eden Roc at Cap Cana and for your wonderful comments and knowledge of true luxury in the Caribbean.

We hope that we can welcome you back soon!

Kind Regards,

Daniele Trombacco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2013 via mobile

Fabulous place to stay. They are obviously trying, but will still need some time to work on getting the local staff up to speed on providing a matching quality of service to the outstanding and world class facilities. I thoroughly enjoyed my time there with my wife and two girls!

  • Stayed: May 2013
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8  Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daniele T, Director of Sales at Eden Roc at Cap Cana, responded to this reviewResponded October 5, 2013

Dear Michael,

Thank you for taking the time to share your kind feedback from your most recent stay with us. We are thrilled to hear that you enjoyed your visit! We hope to be able to welcoming you back in the near future.

Kind Regards,

Daniele Tromacco

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Reviewed July 21, 2013 via mobile

Our family just can't back from an amazing 10 day vacation at Eden Roc. We truly could not have chosen a better place ! My husband and I have very demanding full time jobs and are raising 2 toddlers. Needless to say, we were looking for a place to relax and recharge.

Eden Roc exceeded our expectation in every aspect. The accommodations are the most luxurious we have ever seen ( and we have both travelled a lot), the service was excellent ( we were treated like royalty) and chef Gianluca's food was exquisite.

Sure, it all comes at a price, but the price was justifiable for us given the quality.

Definitely consider this place if you are looking for a luxurious and relaxing experience.
Do not come here if you're looking to party, get wasted and meet other people . This place is mostly geared towards couples and families. Also keep in mind that this is a small and quiet resort. There are 34 villas and they may not all be occupied, especially during low season.

We definitely will be back. In the meanwhile, we wanted to send special thanks to some staff members who we felt went above and beyond to make our stay enjoyable: Alessandra at reservations, Alejandra and Carlos at the reception, Hakim at the beach club, Sylvia at the kids club ( my son still asks about her), Michaele at the Riva Bar and Anna at Mediterraneo and of course, chef Gianluca who had us experience award winning cuisine at every meal.

  • Stayed: July 2013
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8  Thank RKB33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daniele T, Director of Sales at Eden Roc at Cap Cana, responded to this reviewResponded October 5, 2013

Dear Client,

Thank you for taking the time to write this so eulogistic comment on Trip Advisor about the Eden Roc at Cap Cana.
It is a real reward for all our teams because we daily work to satisfy all our guests’ needs and requests.

We are so attached to a warm welcome for our dear guests, and we are really happy that you have enjoyed your experience with us.

We hope to joyfully greet you soon,

Best sunny and friendly regards,

Daniele Trombacco

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Reviewed July 18, 2013

We stayed at Eden Roc this past July, and our experience was wonderful! Upon arrival, we were greeted by the lovely Alejandra with delicious welcome drinks. She upgraded us to a family suite, which had a larger pool and more space inside. After a short tour of the property in a resort golf cart, we were taken to our villa and shown around. I was amazed at such beauty and perfection! The villa was phenomenal, with a living room, Nespresso machine, separate bedroom with a heavenly bed, huge bathroom with the biggest jacuzzi tub I've ever seen. On the other side of the LR was a children's bedroom (which we did not use but it was adorable!) and another full bathroom. The patio contained our pool, and comfy lounge furniture under a covered pergola.We spent lots of time in our pool and on the patio!
We received a bottle of chilled champagne and a fruit basket upon arrival as well, and a few days we came back to our room to find chocolate-covered strawberries and fresh fruit. The main restaurant, Mediteranno, was the breakfast spot. Breakfast is included, and i have never seen a more delicious array of foods. Fresh breads and pastries, fresh fruit, fresh-squeezed juices, and anything you want cooked-to-order was all delicious. There were even gourmet cheeses available. The butter is house-made, which puts store-bought butter to shame! Meditterano was our favorite restaurant for dinner as well - the filet was one of the best I've ever had! I wasn't very impressed with La Palappa, but maybe it's because I live in a food town that's hard to beat.
The staff was warm and friendly, and would bend over backwards to fulfill our wishes.
Having a golf cart to get around was ultra-convenient. We drove around the entire Cap Cana area in it! Many previous reviews did not mention the little gem, Scape Park. This is an area that offers hiking, eco-tours, zip lining, and other activities. It is a 3-minute golf cart drive from Eden Roc. There is also a road just for running/golf carts next to the main road so it's extra-safe. We hiked to the natural grotto in Scape Park, and it was absolutely gorgeous! We also visited Caleton Beach Club (2-minute drive), which is the beach area for Eden Roc, where you can just sit under an umbrella and relax. The waiters will bring you drinks! We also went to Juanillo Beach, which has calmer water and a larger beach, which was also nice!The marina is a bit farther, and offers many restaurants. We tried Aqua Mari, which was tasty.
In summary, Eden Roc is the place to go if you wish to be in a peaceful, tranquil environment with no distractions. There is no social scene (at least during this time of year), which was perfect for us because we can have that anytime living in New Orleans! It is the perfect couple get-away for relaxation and beauty!

  • Stayed: June 2013, traveled as a couple
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7  Thank Tara J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daniele T, Director of Sales at Eden Roc at Cap Cana, responded to this reviewResponded July 22, 2013

Dear Tara J from the fascinating New Orleans,

Thank you for your great review. We appreciate your high esteem of our hotel location with proximity and easy access to dining/entertainment right at our door step. Your commendation of our products and services are greatly valued. We look forward to the opportunity of welcoming you back and hopefully soon!

Kind Regards,

Daniele Trombacco
DoSM

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Reviewed July 18, 2013

Best hotel in the world and Carlos at front desk makes this experience even better. He is fantastic.

No other hotel in the world comes close to the service and ambiance of this hotel. I wan to come back every year. Hopefully we can make it happen. Location is beautiful and the villas are truly high tech.

  • Stayed: July 2013, traveled as a couple
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3  Thank Priyanka G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daniele T, Manager at Eden Roc at Cap Cana, responded to this reviewResponded July 22, 2013

Dear Priyanka G from the stunning New York City,

Thank you for your wonderful review. It is so encouraging to receive positive comments on our facilities and services. We will also share your comments with our entire team .
We look forward to the opportunity of serving you again.

Kind Regards,

Mr. Daniele Trombacco
DoSM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2013

The location is beautiful, gorgeous beach and the villas are well designed. All would have been great if the air conditioning was functioning well. The staff did all that they could, upgraded us to their largest villa and we still had constant, daily problems. The leaking AC drove everybody crazy and the temperature indoors was slightly lower than the very high temperature outdoors.

Another big minus for a hotel of this caliber is the kitchen/restaurant. The main restaurant produced very poor quality food. The recommended restaurants near by are horrible and very overpriced. Our only dining pleasure was the La Palapa where Chef Ricardo took good care of us. Overall, we've traveled plenty and experienced top hotels, this one was not worth the money.

  • Stayed: June 2013, traveled with family
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9  Thank Jenny236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daniele T, Director of Sales at Eden Roc at Cap Cana, responded to this reviewResponded June 26, 2013

Dear Jenny236,

We thank you for your invaluable feedback and are sorry to hear your experience was not entirely perfect as we would have hoped.
As soon as we were made aware of the issues you were having with the air conditioning we did upgrade to our largest suite (a very significant upgrade) where the air-conditioning was functioning at around 20 degrees celsius. Please consider that our average temperatures at the moment around 32-35 degrees celsius.
We are sorry to hear that Mediterraneo was not to your taste - Novella cuisine is an acquired taste and perhaps not suited to all. Our Executive Chef is responsible for both Mediterraneo and La Palapa so we're very pleased to hear you enjoyed the dining experience at La Palapa.
Again, we thank you for your comments as this allows us to improve the overall "Eden Roc" experience, we do strive for excellence! We would love to welcome you back again to hopefully exceed all expectations.

With warm regards,
Daniele Trombacco
Director of Sales & Marketing

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Additional Information about Eden Roc at Cap Cana

Address: Cap Cana, Punta Cana 23000, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 112 Hotels in Punta Cana
Price Range: $573 - $2,056 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eden Roc at Cap Cana 5*
Number of rooms: 34
Official Description (provided by the hotel):
Redefining luxury in the Dominican Republic, Eden Roc at Cap Cana, the only Relais & Chateaux hotel in the island, consists of 34 freestanding suites with private pools and stunning views. Eden Roc at Cap Cana offers extravagant amenities such as a full service spa, a Jack Nicklaus Signature Golf Course (Punta Espada) located nearby, private Beach Club, Koko Kids Club, five diverse culinary selections, 753 square feet of meeting space at Corallina Conference Room and various multi-purpose spaces ideal for destination weddings and corporate functions. ... more   less 
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