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Reviewed September 3, 2013

Sometimes people travel to Punta Cana for business .... really, that happens once in awhile, that's what I did.

Hotel was new, well located, nice food service and 'Free Shuttle' to Playa LaBlanca, a beach club.

Nice meeting venue for small meetings (less than 50).

  • Stayed: August 2013, traveled on business
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1  Thank Dan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberto A, Executive Director of Hospitality at Four Points by Sheraton Puntacana Village, responded to this reviewResponded February 7, 2014

Dear Guest:

We appreciate the time you have taken to review the Four Points by Sheraton Puntacana Village and thank you for your feedback.

We have re-organized the way we are answering our reviews and as of January 1st of this year I have personally taken over the responsibility of reading, analyzing answering all reviews. Unfortunately, I will not be able to review the ones before that date but I want you to have my email address so that you write to me if you feel that we should have responded something specific to you.

Again, we thank you for your time and interest and we hope that you come back to Puntacana in the future and stay either at our Four Points by Sheraton Puntacana Village or at our brand new beautiful, Westin Puntacana Resort & Club, which just opened in December 2013.

Have a great day!

Alberto J Abreu
Executive Director of Hospitality
aabreu@puntacana.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

I have stayed here twice this year. I was here this week and it is a comfortable hotel. But is at the airport. So unless you are staying one extra night than don't stay here. It is not your typical tropical get away. So no beautiful art work on the wall. Extremely modern. The staff is very helpful. There were ants in one of our rooms and at 3am there was a loud bang that continued for over an hour. The front desk said they would send someone to inquire but no one ever came up to my floor! Over all it is a clean place to stay with good amenities. There is a pool too and they will drive you to the beach!

  • Stayed: August 2013, traveled solo
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Thank Aleceia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noraima W, Assistant Manager at Four Points by Sheraton Puntacana Village, responded to this reviewResponded March 4, 2016

Dear Alecia B;
Thank you for taking the time to review our hotel, we are glad you found our hotel comfortable, we didn't meet your expectation, we are sorry about the noise and the ants we already took action on this to improve future stays thank you for the feedback.

Regards,

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Reviewed August 27, 2013

I use to travel to Punta Cana very often. I found that this hotel is absolutely "friendly" at all. The employees since to be "real" oriented guest service people. For me, I said, were "not robotics" very human nor plastic. Hotel, very clean, Wifi worked perfect for me, and the service was simply excepcional. I stayed at this hotel for five nights, while working in Punta Cana, Duty Free Americas. Perfect location across the street from restaurants and a shopping centre. The service really makes my experience of staying here an enjoyable one, after several hard working hours. I will be back on my next business trip on september 02. I highly recommend staying here for business.

Room Tip: Ask to the excellent Front Desk people.
  • Stayed: August 2013, traveled on business
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Thank Jose A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noraima W, Assistant Manager at Four Points by Sheraton Puntacana Village, responded to this reviewResponded March 4, 2016

Dear Jose A;

Thank you for taking the time to review our hotel, we hope to see you back soon.


Regards,

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Reviewed August 21, 2013

This hotel is absolutely flawless. Very clean, and the service was simply excepcional.

We stayed at this hotel for one night after being two weeks in Punta Cana. Very close to airport, 10minutes drive to beaches, across the street from restaurants and a shopping centre. They have shuttles to airport.

The service really makes the experience of staying here an enjoyable one. We will be back & we highly recommend staying here for business and/vacation. Muchas gracias por la hospitalidad y hasta la próxima. Cari & Chris, NYC

  • Stayed: August 2013
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2  Thank Calabrese60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Cartin, Starwood Hotels at Four Points by Sheraton Puntacana Village, responded to this reviewResponded August 23, 2013

Thank you for your review Calabrese60. We appreciate the recommendation and are happy to hear you enjoyed your stay with us. We hope to see you again soon, gracias!

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Reviewed August 20, 2013

After missing the last flight out after a 4-night vacation on one of the resorts, we were glad there was a hotel closeby that could pick us up and drop us back for or flight the next afternoon for a reasonable price but saddened that we would have to stay at an airport hotel instead of our great beachfront location we had just left. However, upon arriving at the Four Points, I was pleasantly surprised at the wonderful decor, friendly and helpful staff and great location. The rooms are lovely - well appointed, clean and modern. The lobby is open and airy and though right by the airport, you don't hear the planes at all. Even our room had a decent view! Breakfast was delicious and the staff was more than helpful. We spent the day at the pool before our afternoon flight and it was a great day. With our flight being later in the afternoon, the hotel allowed us to do a late checkout so we just packed up in the afternoon and the shuttle picked us up and brought us back to the airport. If you have time, they provide regular shuttles to the beach and the Puntacana Village across the street is a lovely place for dinner and shopping. All in all, a lovely stay! An unexpected but great stay at this location!

  • Stayed: August 2013, traveled as a couple
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Thank Rashida S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noraima W, Assistant Manager at Four Points by Sheraton Puntacana Village, responded to this reviewResponded March 4, 2016

Dear shida_girlBoston_MA;

Thank you for taking the time to review our hotel we are glad your stay was pleasant, we hope to see you back soon.!

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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