From the moment we walked into this hotel, everyone on the staff was incredibly warm and welcoming. We stayed in a one bedroom suite in the Reserve which hosts families and has some exclusive features compared to the rest of the resort. Our room was spectacular and our house keeper Gladys Jimenez left beautiful arrangements with flowers on the table where you first enter and in our tub/jacuzzi a couple of nights too !
The food in the reserve is outstanding as well. A couple of days we were at the beach and tried eating at the Gabi and Naos buffets but neither one came close to the food in the reserve. I guess the only downside is that the beach is about a 10 minute walk but I think eating at an all-inclusive for 7 days means you should want to make that walk every now and then! There are also bikes and a shuttle that comes around for those who wouldn't want to make the trek on foot.
Dinner in the restaurants in this resort is also really great. Not every place was our style but we were open to trying new things and overall I'd say it was fantastic.
I will recommend this resort to everyone I know. The staff and the grounds are what make this place so spectacular. To say it is beautiful is an understatement, you really have to see it in person to appreciate just how much work is done to maintain such a lovely resort. And as for service, even the man who was emptying the trash cans on the beach would say buenos dias to us every day with the most friendly smile, which is just not what we have seen on other islands we have visited. Staff, grounds, food and overall service all get an A++ . We are sad our vacation is over but can't wait to come back!
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