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“The vacations ever!”

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The Reserve at Paradisus Punta Cana
Ranked #5 of 111 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
Shelton, Washington
1 review
“The vacations ever!”
Reviewed December 11, 2013

Paradisus is absolutely a remarkable destination and exceeded our expectations. The Staff at the Reserve were exceptional, very friendly, most helpful and we shall never forget their kindnesses;especially LUISA, Leidy, Sandra, Hairol!

Room Tip: One bedroom master suite
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  • Stayed December 2013, traveled with friends
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Helpful?
Thank frederick w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, December 12, 2013
Dear Frederick,

Receive warm Greetings from The Reserve at Paradisus Punta Cana; thank you for having selected us as your holiday destination.

We are very glad to learn that we were able to exceed your expectations and you had a remarkable experience. We will surely extend your gratitude to Luisa, Leidy, Sandra and Hairol, for their kindness and remarkable service.

Please do not hesitate to contact us for your next visit; we are looking forward to hear from you.

Regards,

Eduardo Perera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Beauceville, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 10, 2013

Back in Canada now. Spent 1 week last week of November at the Reserve Paradisus Punta Cana. Me and my wife and 2 kids; girl 11 and boy 6. From the start to the end, it was a real 5 star experience.

Very friendly staff and very upscale resort. The Grounds were just beautiful. Food was good and beautiful beach with private section for the Reserve people. It is a very big resort and just very beautiful all around.

Special thanks to hydro grill staff: Jose Reinoso and Melvin Brizon, great service and happy faces. Special thanks to great staff at beach Bar: Ramon Raimirez, Maiker Ramirez and Oneida; miss you all guys. As well thank to Wanjy Zapata nad Juan Carlos Sontos, very professionnal staff.

Recommend this great familly resort to everybody.

  • Stayed November 2013, traveled with family
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Helpful?
1 Thank stephane g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, December 12, 2013
Dear Stephane,

Sunny Greetings from The Reserve at Paradisus Punta Cana; it was an absolute pleasure to host you during your holidays.

It is great to know that you and your family got to spend a 5 star experience with us, it makes us happy and thrilled that we were able to exceed your expectations and that our team provided you the service you deserve. We will gladly extend your gratitude to our associates, especially to Jose Reinoso, Melvin Brizon, for their great attentions and happiness; to Ramon Ramirez, Maiker Ramirez, Oneida, Wanjy Zapata and Juan Carlos, for their professionalism and commitment to what we do.

We will be waiting for you in a near future; please do not hesitate to contact us for your next visit.

Sincerely,

Eduardo Perera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 9, 2013

We went down the week of Thanksgiving and the weather couldn't have been more perfect. The resort was beautiful, very clean and well kept. The food was good and there was a wide selection of restaurants which is nice when you're there for a week. The staff was amazing!!. Our family concierge Nickel was very helpful with pretty much anything we needed and super friendly and attentive with the kids. Even though we had a cell phone to get in touch with him, we didn't really need it because we saw him everywhere. One of the hostesses at the Reserve, Candida, was a sweetheart. By the second day she already knew how I took my coffee in the morning and would start serving it as soon as she saw me before I even asked for it. She was also great with the kids. The resort is fairly big and spread out with plenty to see and do. The pools and the beach are very nice and they have a great setup with the chairs and bar/grill.

Room Tip: Ground floor is good with babies and toddlers, easy access and no stairs.
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  • Stayed November 2013, traveled with family
    • Value
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Helpful?
2 Thank Jacqueline E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, December 12, 2013
Dear Jacqueline,

Thank you for choosing The Reseve at Paradisus Punta Cana as your holiday destination; it was a complete pleasure to host you.

In behalf of The Reserve team, especially from Nikel, we would like to thank you for your kind words and for letting us host your vacations; being our main priority to exceed our guests expectations, we are glad to know that you had a wonderful family vacation. We will congratulate Nikel and Candida for serving you as you deserve and for always showing the commitment and passion for what we do.

Please do not hesitate to contact us; we are looking forward to hear from you.

Sincerely,

Eduardo Perera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona
Level Contributor
66 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed December 9, 2013

My husband and I stayed at the Reserve for 8 nights, after we were moved here from PPC Royal Service. The Reserve staff made our vacation after a huge disappointment with PPC Royal Service. Our family concierge suite in building 37 was just perfect. Our housekeeping lady Yeisi did a great job cleaning and restocking. We had a turn-down service every night. The staff decorated the room door and the room with balloons for my birthday and surprised me with a cake and a bottle of wine (my husband told them that it's my birthday). The staff at Gabi Club was great, always smiling. We never had any issues communicating in English. We were trying to be in adult only property (PPC Royal Service) which turned out to be a disaster (I wrote a separate review for PPC) . We really enjoyed staying with the families at The Reserve. Children did not bother us, we did not see many of them at the Reserve main pool. We were able to sleep really well at night, no noise of any kind. We spent most of our time on the beach which is gorgeous and has the most comfortable beach beds. Our building concierges Nicia and Fernando were friendly and addressed all of our needs promptly. The Reserve is about 8 minutes' walk to the beach and main area restaurants but that did not bother us since we enjoy walking. The hotel grounds are beautiful and perfectly maintained. We ate at the buffets most of the nights, we really liked the food. We only ate at two a la carte restaurants (Bana and Aqua) since the buffets had more healthy options. After seeing many complaints about food on TA we were surprised that the food was actually very good. They had something different every night. The bread, deserts, lamb chops and chicken were our favorites! We would definitely come back to The Reserve.

  • Stayed November 2013, traveled as a couple
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Helpful?
1 Thank ninamelie07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, December 12, 2013
Dear Ninamelie,

Receive warm greetings from The Reserve at Paradisus Punta Cana; thank you for taking of your time to tell about your experience.

We are glad to learn that you experience turned out to be a relaxing and joyful one, our guests satisfaction is the most important thing to us and we will always find a way to make them feel the Pure Freedom experience to Just Be. We will congratulate our associates for providing you the service and attentions you expect, especially from Yeisi, Nicia and Fernando.

We will be waiting for you in a near future; please do not hesitate to contact us for your next visit.

Sincerely,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 9, 2013 via mobile

I was here with my wife and my parents for a week in april.
It was my 7th trip to punta cana.

1st of all the hotel is nice but way to big.
you will need to move with cart's and sometimes it takes more than 20m to arrive.

2nd the service is honestly not that good for what your paying. The Paradisus playa del carmen's service is higher quality compared to the punta cana.

3rd the Food!
No variety at all! The buffet section's are very small (2 small buffet in diff locations of the hotel)
No seafood or very little (Compared to Secrets royal in punta cana)
And again I'm stressing on the Service because we are paying for a upper scale 5 star but honestly the service is a 3 star.

A la carte: the mexican was discusting but the rest were Good.
And btw the waiters dont know a word in english. Don't try to explain "well done" to a waiter.

The rooms are very nice at the Reserve. But honestly, try somewhere else. The food and the service were not what we expected for what we payed

Stayed April 2013, traveled with family
Helpful?
Thank Oli M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Punta Cana, Dominican Republic
1 review
Reviewed December 7, 2013

Iris Sorino concierge for building 43. she is wonderful, met our every request with a smile. our dinner reservations and golf cart pickups were perfect. we were greeted every time we came in the building and every time we left. we felt most welcome.She is a asset to the resort. if you can arrange for her building 42 and 43 you will not be disappointed.

Room Tip: we did building 42 or 43
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  • Stayed December 2013, traveled as a couple
    • Value
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Helpful?
Thank djd333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, December 12, 2013
Dear Guest,

Sunny greetings from The Reserve at Paradisus Punta Cana! Thank you for choosing us as your holiday destination.

From all our The Reserve team, especially from Iris, we would like to thank you for trusting us into hosting your vacation, our guests satisfaction is our main priority and with your comment we feel happy and certain that our service and attention exceeded yours.

We will encourage Iris to keep providing the care and love to her labor; we know her commitment and dedication, and we are proud and gratified to have her on our team.

Please do not hesitate to contact us for your next visit; we are looking forward to hear from you.

Kind Regards,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed December 6, 2013

My husband and I stayed at The Reserve at Paradisus Punta Cana Oct 12-19. This was our second time returning to this resort and we loved it just as much as the first time! The hotel had been updated in décor a bit and the food was even better than we had remembered. We had returned to celebrate our anniversary and our concierge Rosmery made every effort to make our stay special. She even set up a romantic bubble bath with flower petals and champagne with a sweet note one evening for us when we returned from the beach. The hotel entertainment was great and everyone was so friendly and helpful. For example, our room’s hot water was unbearable the first night and they tried to fix it a few times but then moved us to another room upon our request with no problem. We love The Reserve at the Paradisus!

However, there were a few things that we were not totally thrilled with this time around. Since we traveled on the low season, the hotel was updating various areas of the resort which included some of the rooms closer to the beach and the Yhi Spa. They relocated the ‘spa’ to the building next to ours (in regular rooms at the Reserve) but we did not see the point paying for a massage if we could not experience the entire spa. I wish we knew about that prior to booking, we may have tried the Paradisus Palma Real Resort instead. Also, the hotel was promoting a $1500 credit for seven nights which included three $50 spa service vouchers, $300 room upgrades, five $20 premium wine vouchers, six $20 Gabi Restaurant vouchers, $150 casino games & $500 Palma Real Shopping Village credits. We only received these ‘gifts’ once we sat for a 90+ minute presentation that we were assured was not for a time share but technically it was. Luckily, the day we did sit for the presentation it was raining so we did not feel like it was a wasted day. We had wanted to go for breakfast prior to this but our concierge told us that breakfast was provided there. The rep, who was a lovely, sat with us for breakfast which was slightly awkward and time consuming. Then, after the presentation you had to go to the main lobby to claim the vouchers. Half of the credits we couldn’t even use- we were staying at the Reserve so the Gabi was included, the spa was under renovations and you could only use one voucher per service anyway. The same went for the wine vouchers which you could only use one per restaurant per day. The shopping vouchers were not worth it either because if you added them up you would have had to spend over $5,000 to get $500 credits. Yet, we had also received other credits we could use via Gogo Travel’s MyTime promotions, without any questions or seminars. Honestly, it’s a waste of time to be asked to sit on your vacation for a presentation and I would have been especially upset if we wasted a good beach day sitting being lectured about why we should buy into their ‘non-time share’ timeshare.

All in all, we had a wonderful time and would definitely recommend the resort.

Room Tip: the reserve rooms are not the ones close to the beach; they have partial pool views available. this...
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  • Stayed October 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank B G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, December 12, 2013
Dear Guest,

Receive warm greetings from The Reserve at Paradisus Punta Cana; thank you for letting us know about your recent experience.

We really appreciate your positive feedback, we can assure you that every update that has been made, is oriented to please and accommodate our guests. We will extend your gratitude to Mrs. Rosmery and encourage her to keep providing such a caring and committed service.

Concerning to the areas of opportunity mentioned, we would really like to apologize since there is nothing more important than our guest’s expectations and our need to exceed them. We already passed your experience to our head department at out Melia Vacation Club; however, we can assure you that theirs and our main priority is to make our guests live unforgettable and memorable moments.

Relating to our Spa, we can assure you that their location during your stay was an exact replica of the relaxed environment of the original setting, the service and attentions of the YHI Spa team will always remain oriented to a joyful service.

We will be thrilled to host you again in a near future. It will be always a pleasure to provide to our guests the Pure Freedom experience To Just Be.

Kind Regards,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Reserve at Paradisus Punta Cana

Property: The Reserve at Paradisus Punta Cana
Address: Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #5 of 111 Hotels in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Reserve at Paradisus Punta Cana 5*
Number of rooms: 170
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