We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful experience”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Reserve at Paradisus Punta Cana
Ranked #6 of 112 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
Chicago, Illinois, United States
Level 2 Contributor
1 review
“Wonderful experience”
Reviewed November 17, 2013

I really felt that I was in Paradise. The grounds were beautiful, well taken care of and I enjoyed the architecture of main buildings and interior design details. My room was very nice with big King size bed, which was amazingly comfortable and big tub where we could enjoy bubble bath thanks to wonderful person Sandra Cedeno, who took care of our all needs. She and all staff in building 41, were always there, happy to answer questions and help with anything. The staff was amazing and we gort really royal service. The room service was always on time. When I called reception at night, because i messed up my safe, the security guy was in few minutes in my room to solve the problem. The cleaning ladies were very discreet and often close by when you needed them. Even the gardeners had all the time a smile on their faces and greetings on their lips. I did not contact representative of Blue company regarding my trip back on time (very important), so a day before going back I found myself not on the list, but Alfredo Guerrero made sure that this mistake was corrected in fast and efficient way. Because of the low season, the resort was not crowded, providing a very romantic time for me and my husband of 25 years. I loved the comfort of big beds on a beach and at a pool. Also even though the food was delicious everywhere, we still enjoyed great burgers and almost raw grouper (amazingly good, even thou I am not into raw food) at Hydro Bar at Reserve Pool area.

Room Tip: The Reserve we stayed in, was for Melia Club members. The room was spacious with separate bathroom...
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brigitte D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, November 23, 2013
Dear Brigitte,

Thank you for choosing The Reserve at Paradisus Punta Cana as your holiday destination and for taking the time to share your experience to us.

It is a pleasure to know that we were able to exceed your expectations in every possible way, you can be sure that we will always do everything to make you happy and relaxed, all we want is for you to enjoy the Pure Freedom to Just Be.

We will congratulate Sandra Cedeño for her exceptional labor and for taking care of you the way you deserve.

Please do not hesitate to contact us for your next visit and congratulations for you 25 year of marriage!

We are looking forward to hear from you in a near future.

Regards,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

5,052 reviews from our community

Traveler rating
    3,902
    774
    254
    74
    48
See reviews for
2,529
1,301
55
95
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (835)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
Reviewed November 17, 2013

My family and I were down for a wedding and stayed in the Reserve at the Paradisus Punta Cana. The place is absolutely stunning!! My girls LOVED the Kidsclub..with many activities in and out of the pool, arts and crafts, movies, magic shows, karaoke and pajama days are just a few things Kiwy and Annabel kept my kids and the other children in our group thoroughly entertained!!! Our little cousins were upset to leave to go home and my youngest daughter also!!! I cannot recommend this place enough, we will definitely be visiting again soon!!!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tanya G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, November 23, 2013
Dear Tanya,

Receive warm greetings from The Reserve at Paradisus Punta Cana; thank you for choosing us as your holiday destination.

We really appreciate you warm words, it always makes us happy to know about our guests experience and be able to congratulate our team for their passionate and caring labor. We will congratulate the Kids Zone team, especially to Annabel, for winning your confidence and for providing you the service and treatment your family deserves.

Please do not hesitate to contact us for your next visit; we are looking forward to hear from you.

Regards,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 16, 2013

This was the best all inclusive hotel I've ever been to, in any Caribbean country. The hotel and staff were outstanding, and went to extra lengths to accommodate our every need. The rooms were absolutely massive, and were extremely clean. The food was much better than comparable resorts, although it is still resort food from a South American country so it will be a different quality than what you would expect in Canada. This is also the only all inclusive resort I've stayed at where I have not fallen ill from the food at some point. The beach and pool were both exceptional. The only minor negative I have is that the buffet doesn't have a much variety, and they should put bird nets to keep the birds out of the buffet area. At first the resort seems huge, but it's possible to walk just about everywhere within about 5-10 minutes.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank actf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, November 23, 2013
Dear Guest,

Thank you for choosing The Reserve at Paradisus Punta Cana as your holiday destination and for taking from your time to share your experience.

We really appreciate you kind words, thank you for trusting us into host your vacation. It is always great to know that we were able to exceed our guest’s expectations and provide you the services and treatment you were looking for. We already took notes about the area of opportunity mentioned and you can be sure that we are constantly working to improve and renew ourselves in every possible way.

Our main priority is your satisfaction and we will make sure to always follow our guest thoughts and concerns in order to be able to provide you a memorable experience in every way.

Please do not hesitate to contact us for your next visit; we are looking forward to hear from you!

Regards,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 15, 2013

Very good service the waiters are so nice ,attentive in your service ,i went with my daughter of 6 months and i was scaired about her food but the chef prepared everyday an excellent puree ,i want to thank every one jose reinoso ,melvin brizon, miaker in the beach , rose mary all the reserve staf , thanks for making our holidays a dream ,is the best ,ah i was impressed how the clean, 24 hours cleaning no dust nothing , housekeeping amazing ......worth the money for sure ....

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank soumayajou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, November 24, 2013
Dear Guest,

Receive warm greetings from The Reserve at Paradisus Punta Cana; thank you for taking the time to share your experience.

We are happy to learn that we were able to exceed your expectations and that the service provided by our team made your holiday a dream come true, you can be sure that Jose Reinoso, Melvin Brizon, Maiker and Rose Mary will receive your gratitude, as well as all our staff for their great labor and always showing the passion and commitment for what we do.

Please do not hesitate to contact us for your next visit; we are looking forward to hear from you.

Regards,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 15, 2013

This is hands down one of the best all-inclusive resort in the Caribbean. The resort is immaculate and beautifully maintained. It has lush beautiful gardens and plentiful palm trees and walkways. The food is excellent and there are so many restaurants to choose from it would be impossible for even the most finicky eater to be unsatisfied. Although we had many choices in restaurants we wound up in the Gabi Beach and Gabi Club buffet restaurants for the most part. The selection of food is just fantastic.

The rooms are spacious and comfortable and are decorated with modern, but warm and inviting furnishings. The jacuzzi tub is amazing. The jets are so soothing and it's big enough for two people to fit comfortably.

The most amazing thing about this resort is the fantastic staff members. They are attentive, friendly, funny, cute, handsome, professional and just a great group of people. They try their best to make you feel pampered and sincerely want you to enjoy your vacation. I have to give a shout out to the following:

1. Rosemary de Jesus (the prettiest, sweetest concierge ever, please give this lady a promotion)
2. Rafael Guerrero
3. Eliseo Palacios (the bossman!)
4. Yeuri Beltre
5. Andry (from the Yhi Spa, she's great)
6. Eddy Wilson (best concierge ever)
7. Lissette Vasquez
8. Ranelli Polanco
9. Hehwan Palacio
10. Adalgisa Morla (sweetest, cutest concierge ever, give this lady a raise!)
11. Geronimo (this guy is so funny)

The fact that I gathered these folk's name is a testament to how good I was treated. When you go, look for them and tip them well. They will appreciate it and will take good care of you. Management should be very proud of these folks. They are who really make this place worthwhile.

Room Tip: Pick a room on the first floor so you don't have to walk up the stairs.
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Abdul Alim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, November 24, 2013
Dear Kim,

Thank you for having chosen The Reserve at Paradisus Punta Cana as your holiday destination and for taking the time to let us know about your recent experience.

We really appreciate your warm words and the gratitude showed to our team, especially to those who made your stay an amazing and memorable experience. It always makes us incredibly happy to know how we were able to exceed our guest’s expectations by providing you a passionate, caring and committed service.

You can be sure that Rosemary de Jesus, Rafael Guerrero, Eliseo Palacios, Yeuri Beltre, Andry, Eddy Wilson, Lissette Vasquez, Ranelli Polanco, Hehwan Palacio, Adalgisa Morla and Geronimo will be congratulated for their attentiveness, friendliness and professionalism.

Please do not hesitate to contact us for your next visit; we are looking forward to hear from you.

Sincerely,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nyc
1 review
Reviewed November 14, 2013

We ( my wife and I) recently vacationed at this hotel, the hotel amenities and staff were great, and I want to extend my gratitude to someone in specific, our concierge. We were lucky to have a concierge that was very understanding, accommodating and met our needs and expectations during our stay, her name is Sandra Cedeño; Sandra made my wife and I feel welcomed and appreciated. Thank you Sandra

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Felix M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, November 24, 2013
Dear Felix,

Thank you for selecting The Reserve at Paradisus Punta Cana as your holiday destination and for taking the time to share with us your recent experience.

We are glad to know that you and your wife receive the services and attentions you were expecting, we will surely congratulate Sandra Cedeño for her great labor and for being understanding you and accommodating you; we recognize her passion and commitment to meet and exceed our guest’s expectations.

It will be a complete pleasure to host you again in a near future and make you live once again the Pure Freedom experience to Just Be.

Please do not hesitate to contact us for your next visit.

Regards,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan, United States
1 review
Reviewed November 13, 2013

We had an amazing time!! The staff and everybody were all very nice and happy people! Our Concierge, Luis Amparo with the behind the scenes help of Silvio,was amazing and so helpful! He regularly went up and beyond his normal duties, even spotting us cash for photos from one of our tours so we wouldn't have to rush to our rooms. We highly recommend this place, and will come back again!!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, November 14, 2013
Dear Brad,

Receive sunny Greetings from The Reserve at Paradisus Punta Cana! Thank you for taking the time to share you experience with us.

We are incredibly glad to know that your honeymoon was amazing; it is always good to know that our team is being able to exceed our guest’s expectations, since our main priority is to provide memorable and an unforgettable experiences.

Luis Amparo and Silvio will receive your gratitude, we are sure that they will be glad to learn that their services and attentions made you live the Pure Freedom experience to Just Be.

Please do not hesitate to contact us for your next visit; we are looking forward to hear from you.

Regards,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Punta Cana hotels
2.4 mi away
The Reserve at Paradisus Palma Real
0.0 mi away
Paradisus Punta Cana Resort
Paradisus Punta Cana Resort
#25 of 112 in Punta Cana
12,699 reviews
1.0 mi away
Iberostar Grand Hotel Bavaro
Show Prices
Show Prices
Show Prices
14.6 mi away
Zoetry Agua Punta Cana
Zoetry Agua Punta Cana
#3 of 112 in Punta Cana
4,244 reviews
2.8 mi away
Melia Caribe Tropical
3.6 mi away
Hard Rock Hotel & Casino Punta Cana
Show Prices
Show Prices
Show Prices

Been to The Reserve at Paradisus Punta Cana? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Reserve at Paradisus Punta Cana

Property: The Reserve at Paradisus Punta Cana
Address: Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #6 of 112 Hotels in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Reserve at Paradisus Punta Cana 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Prodigios Interactivos SA, Orbitz, Hotels.com, Expedia, BookIt.com, TripOnline SA, Travelocity, Hotwire and HotelQuickly so you can book your The Reserve at Paradisus Punta Cana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing