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“Very nice property”

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The Reserve at Paradisus Punta Cana
Ranked #5 of 110 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
Brooklyn, New York
1 review
“Very nice property”
4 of 5 bubbles Reviewed September 14, 2013

Great Service! The guest Manager, Silvio Lantigua was very helpful and kind. Santo Palanco was an excellent waiter as well as Bianka. We had very nice greetings from Rosemary who works for Club Melia.

The resort was very nice... the pools are wonderful for adults and kids and never crowded or loud. The restaurants were all very good. The japanese one was closed while we there so check ahead... The mexican restaurant was surprisingly good and sometimes open for ala carte at lunch if you want a break from the Gabi buffet. The service is very friendly, my only complaint is that the concierge staff should do some extra training to offer up more info. and ideas when you check in. We didn't realize how easy to use the "kids zone/club" (It was great, flexible in + out anytime, no obligation to sign up your child for certain hours) also that the bikes were included (no extra cost) but require prebooking, 1-2 days advance) and the ala carte lunch options until our 4th day. Also, no ATM or change in reserve lobby, you have to go to the larger Paradisis lobby for money and the staff doesn't have capability to give singles/dollars. Bring your own US dollars for tipping them!

  • Stayed August 2013, traveled with family
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Helpful?
Thank Glenna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,933 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (806)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
1 review
5 of 5 bubbles Reviewed September 13, 2013

Me and my husband stayed at the Reserve at Paradisus Punta Cana for 8 days for our honeymoon in August! What we experienced there was just phenomenal!!! The food was amazing, the drinks were awesome, the pool and the GABI bar at the reserve were excellent! The BEST THING about this resort, however, was the SERVICE!!! By day 2 or 3, all of the bartenders knew our names and greeted us from afar! Not only did they mix drinks for us, but they entertained us, they took the time to find out where we are from, what we do, etc... One especially great bartender was Danny Romero, whom we talked to every single day either at GABI bar at the reserve or at north avenue bar! He made good drinks but he also told us about his life, took the time to find out about our lives, he gave us advice on what to do and where to go...it felt like we had a friend! Norkys, Juan, and Calvin were also great bartenders! We went to shows every single night...there was live music and great performances by very talented dancers. We also got to know the professional dancers and one of them even danced the Merengue with me! I was so happy because I love to dance and especially love learning new dances! On Saturday, we had fun at the FIRE show and Disco party on the beach...dancing barefoot in the sand was awesome! We had soooo much fun as a new bride and groom that we DID NOT WANT TO LEAVE....the resort is TRUE PARADISE ON EARTH!!! We are considering coming back here for one of our wedding anniversaries somewhere down the line just to re-live the memories of our honeymoon, which we WILL NEVER FORGET!!!

Room Tip: if you can, upgrade to the RESERVE at paradisus....it's much better and you get a special pool...
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  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank Agnes K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed September 13, 2013

Good time with the family, great !!!!! Great !!!!!! Great great !!!!!!!!! All food is great !!!! Rooms are Great !!! And the shows were great !!!!!! Alexander Lopez the best!!!!!!! Everything was Fantastic!!!!!!

  • Stayed September 2013
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    • Service
Helpful?
Thank Freshcognac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed September 13, 2013

I have stay in at least 15 all inclusive resorts and this one by far is the best !!! The people who work there are incredible, the Units are amazing and the resort it self is a breathtaking, with children and no children is the best place to go, plenty of security around the resort, great inside transportation and again !!! The people who work there are incredible like Elvis the bellman, diomeris and Zuleika on the front desk and many more, the general manager is always walking around making sure everything is perfect .

As a father and husband I recommend this resort 100%

  • Stayed September 2013, traveled with family
    • Value
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Helpful?
1 Thank Juan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 13, 2013

When we checked in we thought we were going to just have a standard room but we were upgraded to a 1 bedroom master suite in the Reserve. Thank you Adrianna! OMG. Loved it. The beach at this resort is so nice, beautiful white sand and if you're staying at the Reserve you get special seating at the beach with a bartender just for us.
The Reserve has it's own pool and you can use the main pool as well. This resort was first class all the way. Everyone on the resort was so nice, always saying hola and asking if we needed anything.
You can use the spa facilities for no charge, only charges for massages etc.
The family concierge was amazing. Thank you Fernando!
The beds were so comfortable, we slept like babies every night.

  • Stayed September 2013, traveled with friends
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Helpful?
1 Thank Marcie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 13, 2013

Our vacation in May,2013 was our 16th visit to Paradisus Punta Cana!!!! We always stayed at the Reserve,but this past visit we stayed at the Royal Service for the first time. It was marvelous! There are many staff that we wish to acknowledge for their friendly, accommodating and wonderful service.....JOSE Valverde, our butler, who couldn't do enough for us, we thank you and so appreciate your service;Eduardo Perera Castro,General manager, it was our pleasure meeting you and making our visit the very best;Jorge Saez, Food and Beverage Director and Carlos Valdez,Food and Beverage Assistant Manager, accolades to you both for the delicious and wonderful meals.... we must say that the food on this trip was the best that we've had since our many visits to Paradisus Punt Cana.... you are doing a great job!!! There were many other staff that we would want to extend our sincere thanks for their smiling faces and terrific services....Lillian who always greeted us with a smile and accommodated us at dinner, she's the best!!!! Marlena who also greeted us with a smile and served us well at breakfast; at the La Palapo restaurant(our very first time eating there) Yahaira Rosa and Juan Schillaci were wonderful and excellent staff and we so enjoyed the dinners there!! Thanks go to Neida and Mateil Reyes at the Royal Service for their great services too! Last but not least, applause applause and our deepest thanks and appreciation goes to Carolina Sacristan who we are most happy to have met and made a new friend!!!
By the way, we'll be coming back the end of the month, September,2013,.... we couldn't stay away too long!!!! See everyone in two weeks!!!!
Sincerely, J and C Manzi

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
Thank Cmanzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richardson, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 11, 2013

We will always come back with our daughter. Kilvania Encarnacion Mejia and Yahaira Mota Gomez at the kid zone are outstanding. Our 21 month old daughter still says their name from time to time. Absolutely the best daycare we've been to on vacation.

Room Tip: If you have kids say close to the kid zone
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  • Stayed August 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Service
Helpful?
1 Thank ChakaW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reserve at Paradisus Punta Cana

Property: The Reserve at Paradisus Punta Cana
Address: Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #5 of 110 Hotels in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Reserve at Paradisus Punta Cana 5*
Number of rooms: 170
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