We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“MY EXPERIENCE AT THE RESERVE”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Reserve at Paradisus Punta Cana
Ranked #5 of 110 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
Millburn, New Jersey
2 reviews
“MY EXPERIENCE AT THE RESERVE”
5 of 5 bubbles Reviewed September 10, 2013

We had a phenomenal time!!! the rooms are beautiful and most importantly CLEAN. Room service was a short wait. My favorite guy was Yuires. He was the sweetest person to talk to and nothing was impossible for him. Overall the employees were very respectful. They made our vacation a better experience. We definitely consider going back!!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jferreira1222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, September 11, 2013
Dear Guest,

Sunny greetings from The Reserve at Paradisus Punta Cana! Thank you for having taken the time to share your comments with us.

It is great to read that your experience was a phenomenal one, we are incredibly glad that our hard work is paying off with our guest’s satisfaction and relaxation, we will congratulate our associates for the excellent services provided to you, especially to Yuires for doing the impossible in order to make you happy and comfortable.

Please do not hesitate to contact us for your next visit; we are already waiting for you.

Best Regards,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,924 reviews from our community

Traveler rating
    3,825
    752
    241
    63
    43
See reviews for
2,446
1,272
54
93
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (804)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Canada
1 review
5 of 5 bubbles Reviewed September 10, 2013

My family (wife and 2 kids) spent a week at the Reserve in August. My wife and kids have unanimously declared this the best vacation ever. The facilities were excellent.... the large well maintained suite, the food, the beautiful pool, the private beach, entertainment!!!!

We have been on lots of Carribean vacations in the past, I have to say that while the facilities at the Reserve were better than most, its their Client Service that made this the best vacation ever.
We had the pleasure of meeting Silvio Lantigua, and he exemplifies client service!!!! He always had a smile, was very attentive to our needs, was patient with all our requests, and ensured that his team made this the best vacation ever by exceeding our expectations!

We also had the pleasure of meeting Eduardo Perera (General Manager for the resort), and it was easy for us to see that he is leading his team by example.... he was humble, spent the time to meet my family and listened to our feedback, and seemed genuinely interested in ensuring we had the best vacation. He is a real Madrid fan, and I am a Barcelona fan, so we had a nice conversation about soccer also.

I also have to call our Raymon and Mikey, who attended to all our needs at the Beach.

To net it out, we have never gone back to the same resort twice yet, but we are quite sure we will return to the Reserve in the very near future, primariliy because of the client service of Silvio and his team!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, September 11, 2013
Dear Arul & Family,

Receive warm greetings from The Reserve at Paradisus Punta Cana; thank you for trusting us into hosting your family vacation.

When it comes to our families, our most important objective is to provide to each member the most fun, relaxing, tasteful and enjoyable time. Thank you for recognizing our passionate labor, especially from Mr. Silvio, Raymon and Mikey. It was an absolute pleasure to have the opportunity to meet you and your family; perhaps we will get the chance to watch a soccer game when you visit us again.

Please do not hesitate to contact us for your next visit and we will make sure to improve your experience even more.

Sincerely,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
9 reviews
5 of 5 bubbles Reviewed September 9, 2013

My boyfriend and I had a great time at the resort. The staff were very friendly and attentive to all of our needs. Plenty of activities to do for all ages. We went scuba diving and zip lining and had a blast. It is literally paradise , beautiful ocean and a really nice pool. Can not wait to come back for my annual visit to DR and will definitely be staying at the Reserve.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ufcchick2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, September 11, 2013
Dear Guest,

Thank you for having selected The Reserve at Paradisus Punta Cana and for taking the time to share you experience with us.

It is a pleasure to read what a great time you and your boyfriend had during your stay and that our services, activities and facilities guide you into our Paradise of Pure Freedom and relaxation.

We will be waiting for your return to continue with your annual visit to The Reserve at Paradisus Punta Cana; please do not hesitate to contact us to welcome you with arms wide open.

Sincerely,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed September 8, 2013

Visited here end of August 2013. First family trip to the Dominican Republic. Here are some points you need to know before visiting this resort:

1) "The Reserve" is a sub resort within the bigger Paradisus Punta Cana resort. The Reserve at this place is geared mostly for families/kids. If you are honeymooning, or have no kids, then this is not really the place for you. Perhaps staying at the main Paradisus, The Real, or the Paradisus Golf may be better.
2) The beach is a ten minute walk. Surprise, surprise. We went to this resort thinking it was on the beach. There is a property shuttle that runs every 5-30 minutes (depending on the time of day), but it is a hassle if you want to leave your room and go straight to the beach. The path to the beach is a loooooonnnnnnngggg non-eventful road.
3) Beach is gorgeous. Beautiful white sand and clear water.
4) Restaurants: We were told there were 11 restaurants on the property. Since the last week of August was the start of the off-season, only seven of them were open. The seventh restaurant was NOT included in the all-inclusive. The restaurant is called "Passion," and it is extra $$. We decided to try it, and were quite impressed with the 7-course tasting menu. It is worth the money if you decide to try it.
5) Food: The buffets were good, but limited. We've been to other resorts in the Caribbean with much more variety than was offered at Paradisus. We were quite impressed with their seafood dishes. Fish was always perfect, and the lobster was awesome.
6) Service: For the most part, was excellent. Friendly staff.
7) Entertainment: The night shows started at 10pm. My only complaint here is that it's too late for the kids. After finishing dinner around 8pm, there is nothing to do until the show starts. This property does not have poolside entertainment like other resorts we have been to. The pool areas may have background music playing, but that's about it.
8) Room: We had a family suite. Very nice. Housekeepers do a great job.
9) Solicitations: Just letting you know they try to sell you a membership for their other hotels in other places. Just politely say no, and they will not bother you. They sincerely tell you that it isn't time share... lol.
10) Incidentals: Upon check-in, they are going to run your credit card for $500.00 USD, that they say cancels upon check-out. I checked my credit card statement when I got home, and didn't see the $500.00 USD charge. I dunno why they really have to do this, but it's hotel policy. I still wish they did not, because it is a hassle. Who really wants their credit card charged, and a foreign transaction fee placed??
11) Off-Resort activities: Every resort I have been to, we try to do 2-3 activities off the resort. We did a dune buggy excursion and a stingray/shark excursion through the hotel. These two excursions did not blow me away.
12) Grounds: Well kept. Nice palm trees.
13) Evening Shows: The circus show is really good.
14) There is a casino, disco, gym, spa, bikes, bungee bounce, and rock climbing on the property for your use.
15) Shopping: There are several free shuttles from the hotel.

My overall impression is great place, & will come back if we make it back to Punta Cana.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lentara71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed September 8, 2013

We went to Punta Cana over labor day and had a wonderful experience. Property was beautiful and very well maintained. Staff was very attentive. I will caution, however, it was off season and resort was not crowded- so it was very easy to be attentive.

We got our room upgraded (for free) on arrival to a huge suite. Pools and beach were amazing. Drinks were very strong. Suggest making dinner reservations prior to arrival. Also, take a taxi to and from resort, do not use their transportation. It is $35 each way via taxi.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed September 8, 2013

My wife and I just returned from this resort. We went there to celebrate our anniversary. The property was very nice, but was very empty. There were a lot of activities that we wanted to do where the hotel guide never appeared - pilates, water aerobics, even though the session was listed on the daily guide. The food was good, but the restaurants served small portions. We wised up during the trip and either ordered multiple dishes or pre-gamed at the buffets. The rooms also only had a smattering of drinks in the refrig, no snacks - surprising compared to other all-inclusives.
We also sat through a resort sales pitch that was supposed to be 1 1/2 hours, but ran to 3 hours. We not have been polite and just left - big mistake. Then they offered us a special "deal" where there was an 18% sales tax and 15% annual interest if we didn't pay the entire sum that day. When we got up to leave, the interest and sales tax magically were not required????

Finally, when I mentioned to the resort concierge that this was our annivsersay celebration he said that they would do something "special", but nothing ever happened.

Overall - nice property, good food, but lacking on the personal touches of an upscale "all-inclusive."

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alcyonecapital
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 bubbles Reviewed September 7, 2013

I loved the reserve at Paradisus Punta Cana the service is exceptional. We know it going to be a memorable trip since our check in. I would like to say a special thank to our guest service manager Mr. Silvio Lantigua and all of the best in class employees at the resort. The property is so well maintain and clean. Wow! for the private reserve beach. Everyone seemed so nice, and my whole family loved it even my daughter due to the family concierge program that gave her own little beach set. The family concierge Asia Matee was the best she left daily pleasant surprises on our dinner table such as, snacks and cupcakes. The restaurants are out of this world with great service and food I like to give a shout out to Cesar Eastro for being one of the happiest guys there and entertaining my family as we mourn over sadness on the last day. Two tums up for all the bartender at the Cabi club (at the reserve). They all remember my drink by the second day. We took an one week vacation. If you want to have a super great time in paradise go to The reserve at Paridisus with family concierge service and you wont regret it.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saruj N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Punta Cana hotels
2.4 mi away
The Reserve at Paradisus Palma Real
14.7 mi away
Zoetry Agua Punta Cana
Zoetry Agua Punta Cana
#3 of 110 in Punta Cana
4.5 of 5 bubbles 3,891 reviews
1.0 mi away
Iberostar Grand Hotel Bavaro
Show Prices
Show Prices
Show Prices
3.5 mi away
Barcelo Bavaro Beach - Adults Only
2.2 mi away
Now Larimar Punta Cana
0.0 mi away
Paradisus Punta Cana
Paradisus Punta Cana
#20 of 110 in Punta Cana
4.5 of 5 bubbles 12,101 reviews
Show Prices
Show Prices
Show Prices

Been to The Reserve at Paradisus Punta Cana? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Reserve at Paradisus Punta Cana

Property: The Reserve at Paradisus Punta Cana
Address: Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #5 of 110 Hotels in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Reserve at Paradisus Punta Cana 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Prodigios Interactivos SA, Hotels.com, Orbitz, TripOnline SA, Travelocity, Hotwire, Despegar.com and HotelQuickly so you can book your The Reserve at Paradisus Punta Cana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing