This was our first booking as members of Club Melia. We signed up at the Melia Caribe Tropical and received 'bonus' weeks where you don't pay for the accommodation. We paid for the flight and the all inclusive option. First our confirmation from ClubMelia did not state that we were in the 'Reserve' part of the hotel. Second, all members are in one building - 43 - farthest from the beach and of course we were placed in the farthest room. This was convenient for the Gabi and the reserve pool. We were supposed to have access to the golf carts to take us down to the beach. We were told the carts are outside the building from 9-9 by our concierge. Then we were told 9-6, then 9-7. Well, we were only able to take it twice - other times we saw the carts but they were busy with other guests. Weren't able to take it from the beach either. We ended up walking which is fine as it's only about 6 minutes through the beautiful grounds. We had expected that being club members things would go a bit more smoothly. We had trouble getting reservations for the restaurants. We did end up going to 4 different ones but it was quite a hassle. I feel the hotel needs to work out a few kinks for members. We didn't feel we got our money's worth here. That being said the hotel is beautiful, the grounds are magnificent and the food was quite good. The Gabi Beach was great for lunch. The Japanese and Italian were good and the Grill was very good. We sat outside and again the surroundings were exceptional. We have traveled to Punta Cana for many years and the main pool is by far the most beautiful. The Reserve pool was nice but not as picturesque. Can't stand the reserving the chairs though. Towels laid out and no one shows up for most of the day. People at the beach with 4-6 chairs when there is only 2 of them.The staff for the most part are quite helpful but as members we felt we could have had more personalized service. Our room was a one bedroom suite and just a little tired. We are quite basic travelers so this membership had lots to prove to us in order for us to feel it was worth it. Just think this hotel has a little further to go for us to be happy to have spent the money on Club Melia. We will of course keep trying other Melia hotels as they are all different.
- Reservation Options:
- TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Hotels.com, Hotwire, Travelocity, Orbitz, Prodigios Interactivos SA, TripOnline SA, Priceline and HotelQuickly so you can book your The Reserve at Paradisus Punta Cana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.