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“Great Resort with Fantastic Service - 4.5 Star”

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Punta Cana Princess All Suites Resort & Spa
Ranked #33 of 111 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersBronze level
Toronto, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great Resort with Fantastic Service - 4.5 Star”
Reviewed December 10, 2009

I wrote most of this review while I was still there - in the evenings on my Blackberry while my fiance was doing her makeup! So excuse some of the typo's and bad grammar :)

Over the past 10 years, I've stayed at 4-5 star resorts in Cancun, Mayan Riviera, Cuba, Puerta Plata.

- Building 5 is the best building to be in. Its closest to beach, to pool, to spa and has good view of beach. I think most of it is honeymoon suites and "pay extra" suites though. We tried to move there upon checkin and on our 2nd day but the said they were all taken buy honeymooners and extra payers ($50 more/night).
- We stayed in building 1 and I would say it is second best as its probably 2nd closest to beach, has partial view of beach, and has best privacy.
- Get 3rd floor whichever building you are in. It increases your chance of getting view to beach and the 3rd floor room have huge vaulted wood ceilings which are great and make the rooms look so much bigger. We asked for a 3rd floor beachview near the beach when we booked.
- Our room had a 30" widescreen lcd tv. King bed, pull out bed thing (good for your young adult kids maybe?), 2 beer, 2 big waters, 2 coke, 2 sprite that were re-stocked daily. Tip and they may give you a couple extra ;)

- Could do a la cartes every night if you want! No reservations required. Usually only 3 of the 4 restaurants are open every night tho, so find out their schedule at guest services ahead of time.
- You can make reservations thru Guest Services for the a la carte restaurants at the sister resorts (Bavero Princess and Tropical Princess). We went to the Bavero Princess' Japanese restaurant (the chef cooks in front of you at a grill). Its just a short free shuttle from our resort to the other one. It was great! Probably our favourite dinner of the week. Very similar to Benihana!
- Nostrum seafood restaurant dinner was great! Warm shrimp intro dish was great, seafood cassarole warm appetizer was great, lobster entre awesome. White wine fruity and so-so.
- Caribe Buffet was very good:
> Breakfast was great: scrambled eggs, hard boiled eggs, fresh omlette bar, pancakes, waffles, and yes lots of bacon! Also REAL fresh fruit juice: pear, mango, orange, watermelon.
> Lunch was pretty good. Varied daily, decent choice.
- Tex Mex steakhouse restaurant was good, but not fantastic. We had filet mignon and beef filet. Beef filet was the lunch buffet beef drowned in thin gravy like sauce (very tough) and the filet mignon was not filet mignon at all. It seemed to be identicle to the beef filet but extremely fatty and also very hard to cut. However, we went the following night and the table beside us got it and it actually looked like filet mignon.
- Snack bar at Nostrum beach bar for lunch AND at midnight is poor. Lunch is self serve. At night, you must order and wait for burgers, fries, sandwich (not much choice).
- Self serve coffee machine at Nostrum with 10 diff kinds of coffee - great!
- Juice/mix: I am always dissappointed that all inclusives never seem to have real juice to drink or to include in your mixed alchohol drinks. This place is no different. They do have bananas that they use, but other than that the orange juice is more like sunny delight and the same sugar and water "juice" substitutes goes for lime juice, pinapple juice, etc. Only exception is at breakfast.
- There is a Beach BBq on Tuesday for dinner. You get attacked by vendors that they allow setup shop at the beach entrance for this event only. It started to rain when we went, so we left. Looked like a good event though for food and entertainment.

- Beach was pretty good. Not as calm, clear and gradually shallow as Cuba, but not as rough and full of undertoe like mexico. Sand was white and soft.
- The hotel urges that guests do not reserve lounge chairs with their towels (Indicated on your welcome form and on the welcome sign upon entering beach).
- Lounge chair availability is a problem at this resort probably more than most because the width of their beach is relatively small. They can't provide enough loungers for all guests without overcrowding the beach. So on your hotel welcome letter and posted upon entering the beach it tells you that reserving loungers with towel is NOT permitted at the resort. This would cure the problem if everyone abidded by it. However it seems pretty much everyone ignores the rule and claims their lounger for the day with a towel even though they are off eating, swimming, sleeping most of the time it is reserved. Pretty frustrating. I have pictures showing how bad it is. This was by far our biggest frustration of this resort.
- There are beds on the beach beds that are great! They are for vip only. We were Sunwing VIP so we were able to enjoy them.

- pool was great, big, clean, swim up bar always with few pretty drunk people at it. The pool loungers suffered from the same 'towel reserving' that the beach did. Very hard to get a lounger at any time of day unless you reserve it with a towel before breakfast.

- 1 tennis/basketball court, another tenis court. Ping pong table, archery, and shuffleboard beside caribe buffet, another ping pong table on beach. Really good volleyball court on beach.
- Lots of day excursions available: mini speed boats, snorkling, para-sailing, jeep tours, 4 wheel buggies, horseback riding, deep sea fishing, tours on islands, etc. Can be pricey though. Approx $40 to $150 for each USD. Most of them around $70. You can often bargain with them to get it cheaper.

- Great furniture for seating/lounging in lobby (good for hanging out in evenings or when it rains)
- Beach deck attached to nostrum is great. Big, modern, lots of comfy furniture, private booths, etc.

- GUESTS were mostly European. Then Canadians (like us), a few Americans.
- TIPPING appeared to be uncommon and not expected by the staff (I.e. They weren't waiting for the cash to come out like we've experienced in Mexico and a little more in cuba. We tipped anyway, a dollar or few here and there for meals, drinks, maid, etc.
- SERVICE was amazing. They have a card in the rooms that they ask you to fill out to highlight anything that you would like improved in the room with a diagram of the room (GREAT idea!). We filled ours out for 2 burnt out lights and a slow draining drain and handed it to front desk one day at 10pm. We got back to our room at around midnight and all were fixed! Amazing.
- They also leave a card in your room asking you to fill in the names of workers that have provided you with excellent service. Great idea! This helps incent the workers to do better and the hotel pays for their extra efforts (instead of customers having to pay for it thru tips). I would still reco tipping but this is a great system that i think all resorts should implement.

- If you book this resort through Sunwing, you get VIP status. This gets you most premium drinks for free. They have a drinks menu at the lobby bar that tells you which drinks are free for all, and which drinks are Premium with a price beside them. A few premium ones have stars beside them which cost money for all guests. All the other premium ones are free for VIP!
Examples of free for VIP drinks are: baileys, kahlua, Stoli, Smirnoff, Tanguray, many more..
- Vip also gets you fruit basket in room, cigars in room, bottle of rum in room, slippers, house coat, free internet in lobby, beach beds (well worth it)

OVERALL, we were very impressed and really enjoyed our stay. We would recommend this place to friends/family.
And thanks to all the reviewers that helped us choose this place!!

  • Stayed November 2009, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
16 Thank TubbyCanadian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 10, 2009

This hotel met my high standard of quality, food, services etc.
By example, I needed high speed internet in my room, and the wifi was'nt available, I asked the front desk for a solution, and in a minute they contacted the cell phone company and the next day, the cellular's representative rented me a usb cellular key for 90$ for the week. All my stay has been like that.

I will returned there for sure

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4 Thank pcman99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 7, 2009

We just got back on Dec 6 2009 we had a great time.
FOOD : buffets were very good , selections were maybe not as large as other resorts BUT the preparation of all the food and choice was super plus they have special buffet nights like Mexican and beach party (Dominican) not to be missed. The a la cartes are all 5 stars, are favorites were the fondue and italian and the la cava well worth it.
SERVICE : staff all very freindly and willing to help out and not just because they work there. special thanks to Federico Espinal (general manager) for going the extra mile for us.
ROOMS : beautiful , clean ,bright, bathrooms updated, tv large flat screen (many chanels) to bad we had great weahter no time to watch tv.mini bar filled every day without fail. also turn down service at night which was nice also towels replaced for second time if needed. A/C and large fan was perfect.
BEACH / POOL : very very large pool with swim up bar , the beach front as well very large and wide with beds on the beach and lots and lots of lounge chairs and shaded areas, sand cleaned every morning by hotel staff as well as the pool area cleaned every morning.
BEST/ LEAST best, all of the above / least, having to leave
will be back

Stayed December 2009, traveled as a couple
7 Thank 49-Forever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
90 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed December 2, 2009

Four of us stayed at the Punta Cana Princess for 5 days while awaiting to be transferred to the Princess Caribe Club where our Thanksgiving Traveling Group of 63 American and Canadian travelers (FARRT GROUP (Friends and Relatives Reunion Tour), adults and children, booked Thanksgiving week. They treated us like royalty! Excellent resort in every function. The Princess Caribe Club was going through renovaton so they upgraded us at the Punta Cana Princess for the 1st 5 days.

Stacy at the front desk met us upon our arrival and took care of us throughout the stay. Stacy is a great employee and an outstanding representative of the Princess resorts. The resort itself is beautifully set on acres of lush grounds; beautiful rooms, great buffet and speciality restaurants where no reservations were required. The waitstaff went above and beyond at each meal. The Animation team was outstanding; Billy Joel, Carmen, Michelle, Luis and others that the names get by me at the moment . ( I really should take better notes) Jose in the Beach Bar was great. The beach was cleaned each day and anyone who has been to the Bavaro Beach area should know how beautiful the beach is. It was tough to leave after just 5 days but we had some of the best times of our lives during those 5 days of sun, temps in the high 80's F, great food, cold drinks and hospitality beyond compare. See a follow-up review of the Princess Cribe Club.

Tim Fagerstrom

  • Stayed November 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
11 Thank Tim_JanAshville_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 1, 2009

When we arrived we were supposed to stay at the Bavaro Princess but we were sent to the punta Cana Princess which turned out to be the better of 2 choices. The bavaro was so huge you needed a tram to get around and there were a zillion kids..........Punta Cana Princess has no kids which was fine for us.
The rooms were average, clean but dangerous....slick tile floors and steps that blend in. My husband and I both fell down them and were hurt pretty bad. After talking to people at the pool, this happened to alot of people.
The food was not that great. I am not a fan of all-inclusive restaurants but I have stayed where the food was much better. We were able to go over to the Bavaro and eat and the food there was better, not a whole lot but better.
The drinks were terrible, when requesting a called vodka, even Smirnoff, which is not much of a call, it was obviously their brand (Normandy) in the Smirnoff bottle. This was common at all of the bars in both hotels. The casino did serve the "real" stuff but you had to pay for it.
The service was good, most very friendly, but when they did not want to please you, they suddenly lost all ability to speak or understand English.And, we tipped heavily!
Be careful with your belongings, our guests had a $100 bill stolen from their safe.
We really love Mexico and so we would probably never come back here.........but you never know..........also, we were there from the 6-13th of November and it poured every day but the sun also came out every day so weather wise it was fine.......we should have gotten a hint when we checked in and found umbrellas in our rooms :)

  • Stayed November 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3 Thank tlzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 1, 2009

The Princess was perfect.... Rooms were clean and fresh, food was terrific and varied and the beach was second to none!

Stayed March 2008, traveled with family
3 Thank Pacificoaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed November 30, 2009

Went to PCP Nov 20-27 2009. Check in was fast & friendly. First night we went to the seafood rest. We were sent to the bar while they set up a table for us. Before we were finished our drink they called us. The service again was fast and friendly. From the appetizer to main course, very good. Enjoyed the fondue resturant, Tex Mex, Italian. We went to the asian buffet, the food there was very tastey too! We went to the beach party. Couldn't believe the number of people that attended. The food was very good there as well. It was a perfect night. My husband said you couldn't even dream of such a perfect night. The beach was white sand, no shells or coral. We walked every morning for an hour or two. This resort is perfect for those who want to go and R&R. It would take 5 mins. total to get from beach to front of resort. Great for those who have a hard time walking. All in all I'd go back to this resort in a minute. The Service from the Dominican People was great they couldn't do enough for you and with a smile. Another thing about this resort you didn't have to make reservations for dinner, and we never had to wait. Great Time!!!

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
8 Thank muskokatraveller25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Punta Cana Princess All Suites Resort & Spa

Property: Punta Cana Princess All Suites Resort & Spa
Address: Playas de Bavaro, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Best Value Hotel in Punta Cana
#23 Casino Hotel in Punta Cana
#29 Top resorts Hotel in Punta Cana
#30 Luxury Hotel in Punta Cana
#30 On the Beach Hotel in Punta Cana
#30 Romantic Hotel in Punta Cana
#31 Spa Hotel in Punta Cana
#36 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Punta Cana Princess All Suites Resort & Spa 4*
Number of rooms: 270
Official Description (provided by the hotel):
Punta Cana Princess All Suites Resort & Spa in an Adults Resort (18 years old and over) where the fascination of an unforgettable holiday is readily available to our clients. Caribbean style and art of living combine in each of the corners and rooms of this pleasant, high-category holiday resort in Bavaro Beach. Five-Star All Inclusive Hotel, quiet and relaxing, on a heavenly beach; that offers all the services and facilities of our sister hotels Caribe Club and Tropical Princess.The charm of the 263 beautiful Platinum Suites, the seduction of the 7 Honeymoon Suites equipped with a thousand and one details and including a full range of services are completed with the careful and selected menu of our 5 restaurants (main buffet, Italian, Tex-Mex, Mediterranean and Swiss), and a functional snack. Wedding packages available. A full range of daytime leisure activities, extensive gym and spa area, a beautiful bright environment, with a large number of evening activities, next to the famous Princess Tower Casino (located at Bávaro Princess Hotel), and Areito Disco (one of the best in Punta Cana); that add the pleasure of some days of rest and an unforgettable holiday at the famous Bavaro Beach. ... more   less 
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Also Known As:
Punta Cana Princess Resort
Princess Punta Cana
Bavaro Princess All Suites Resort Punta Cana
Bavaro Princess All Suites Resort Spa & Casino
Punta Cana Princess Hotel

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