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“Getaway May 20-27, 2014”

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Punta Cana Princess All Suites Resort & Spa
Ranked #32 of 112 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersBronze level
Toronto
Level 4 Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Getaway May 20-27, 2014”
Reviewed June 1, 2014

First time for us at this hotel. Great grounds, small but well maintained. We were pleasantly surprised by the rooms - well decorated and comfortable. We asked to be on upper floors which didn't happen but at least we got rooms in the same building.
Downside of building 5 is that you can forget having an afternoon nap in your room. Whoever is on a PA system in the pool will keep you awake for hours.
Beach is nice and clean. They were also adding more of those little huts so you have more places with shade.
Food is better than most places but after a week we got tired of it. A la carte restaurants were nice but Swiss fondue place definitely needs better ventilation. Our eyes were watering from the smoke created by all the tables. Italian was another pleasant surprise. Good food and great laugh, especially when somebody in the kitchen took a slice out my pizza and tried to hide it by spacing all the remaining slices on the plate. Not really sure what to think of it but I guess you cannot expect much from the 'all inclusive'.
Beach bar staff was absent a lot. One time after waiting for over 15 minutes for somebody to show up I just got the drink myself. But all of those were just funny situations and didn't detract from the experience.
Overall - great vacation. Friendly staff, nice and clean accommodations, beach and grounds; and pretty good food/beverages. What else can one ask for?

  • Stayed May 2014, traveled with friends
    • Value
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Helpful?
5 Thank TravelinFrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, General Manager at Punta Cana Princess All Suites Resort & Spa, responded to this review, June 19, 2014
Dear Guest,

We are glad that you spent your vacation on our Punta Cana Princess and that we were able to meet your expectations. It is a pleasure for us to know that you had a delightful stay here in our resort and that you completely enjoyed our services.

We are glad to hear that the service of our friendly staff , room, food was to your satisfaction and that you like our beach and the cleanliness of it. However you can be sure that we will take the issues mentioned above into great consideration with the aim of better service.

We would be glad to welcome you again when visiting the Dominican Republic next time.


Sincerely,

Rafael Telichowsli
General Manager Punta Cana Princess All Suites Resort & Spa
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Traveler tips help you choose the right room.   Room tips (1,023)
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English first
Toronto, Canada
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 31, 2014

Traveled to the PCP for 2 weeks May 9th - 23rd. 5 in our group all return guests, some more that others. A huge thanks to Hector once again for arranging our favorite rooms in building 5, gracias miaamigo.
The grounds, pool and beach are awesome as always. Food is plentiful and ranges from ok to great. Always lots of choices. No line ups to speak of at restaurants or bars. Plus no reservations required for the ala cartes is a bonus. The rooms are good, cleaned and well stocked everyday by our great housekeepers. No problems with hot water, towels etc.Mini bar stocked daily with water, beer and soft drinks. Mostly Europeans this trip but we met some fabulous people from Germany,
The best part of this resort is by far the staff. Everyone from front desk clerks to the staff who carries bags out when you leave go above and beyond to ensure you have a fabulous holiday. This is the reason I have returned 5 times. We were treated like famalia by the staff with hugs and kisses all around upon our return and most mornings at the breakfast buffet. It is a great feeling to be welcomed back so warmly.
I have to thank as many as I can remember, from Hector, Ramone and Alberto, Nelson at the pool bar, Kenia and the other young women who works at the pool bar in the afternoon, Nancy always great in the restaurants, our lovely maid Lacitia, Jose, Luis Emanuel, Oscar, Felix at the beach (the best).
The animaciaon team are a great bunch of hard working people who really made this trip special, muchas gracias Jose Alberto, Tonny, Beatrice, Adelina and the rest, you guys are the best!!! If I have left anyone out, and I know I did my apologies all the staff were great. This is why it gets a high rating on TA the staff!!!

I would highly recommend this hotel if you prefer smaller resorts, at only 250+ rooms it never seems busy and everything in close by, no trolley cars to get around. 5 minute walk to get from lobby to beach! The beachfront is awesome great for playing in the surf. No problems with the timeshare or vendors on property. A simple no gracias and a smile is all that is needed. I didn't even realize there was timeshare sales people on property until 3 or 4 days into my holiday. They were friendly even though I never listened to the sales pitch.
Overall we had a very relaxing and fun holiday and we will all be back soon.
Many thanks to the staff on the PCP.

Room Tip: buildings 4 & 5 are closest to the pool and beach but nothing is very far.
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  • Stayed May 2014, traveled with family
    • Value
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Helpful?
4 Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, Director General at Punta Cana Princess All Suites Resort & Spa, responded to this review, June 20, 2014
Dear Mr. James L,


Thank you very much for taking part of your valuable time to post your wonderful comments regarding our hotel facilities and for highlighting all those people who always be willing to assist you every time you stay with us.

We appreciate your loyalty with Punta Cana Princess.

Warm regards,


Rafael Telichowski
General Manager Punta Cana Princess All Suites Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delaware
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 26, 2014

Ok, that says it all, 7 times at one resort; are we crazy? We just love the familiarity, the food, the beach, the grounds, and most of all our Dominican family. A positive attitude and smiles will get you EVERYWHERE here. Go, mingle, dance, party and respect all the hard work that is done for you by beautiful people in a gorgeous setting. Going back in November!!

Room Tip: Take extra hangers, a small make up mirror (ladies), plenty of dollar bills ( to show your appreciat...
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lenox05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, General Manager at Punta Cana Princess All Suites Resort & Spa, responded to this review, May 30, 2014
Dear Guest,

Thank you very much for having chosen time Punta Cana Princess for the 07th time for your vacations in Punta Cana.Thanks so much for your loyalty.

We are glad that we were able to provide you a delightful stay every time you come to our property and that you enjoyed most our services and facilities. And most important, thank you for having us as your family.

It would be a pleasure for us to welcome you again during a future visit in the Dominican Republic.

Sincerely,

Rafael Telichowski
General Manager Punta Cana Princess Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maribor, Slovenia
Level 3 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 25, 2014

I was in PC Princess in April, Beautifoul Hotel, goog food, very very friendly and helpfull staf,I was two times in neighbour hotel VIK Arena Blanca, but PC Princess wins, I like the coke, presidente, 7 up filed daily and also the coffee-that means a lot to me that I can drink coffee on my Balcony. I will not write much,you yust have to see it with your own eyes, but trust me it is worth every euro or usd,and even more, that is why I have booked another vacation and I will be back there in June.
I cant not wait :-)

  • Stayed April 2014, traveled solo
    • Value
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Helpful?
3 Thank Bašnec A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, General Manager at Punta Cana Princess All Suites Resort & Spa, responded to this review, May 26, 2014
Dear guest,

Thank your for informing of your recent visit.

We are so happy to hear you had a great time with us. Thank you for choosing Punta Cana princess as you vacation destination in the Dominican Republic, and for sharing the details of your wonderful experience.

It is very pleasant to know how much you enjoyed the different aspects of our resort, specially the exceptional services provided by our staff. We take pride in doing anything in our hands to satisfy our guests and make them feel as special as they are at all times.

We look forward to hosting you again in june.

Should there be anything else we could assist you with, please do not hesitate to contact us.

Always at your services,


Rafael Telichowski
General Manager
Punta Cana Princess All Suites Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chatham, NJ
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 23, 2014

My wife and our family are looking to return to this resort in a few weeks. Our children are adults now from various parts of the U.S. and we look forward to this reunion and celebrating our 38th anniversary on June 20th at the resort. I turned 60 last year and the resort was extremely gracious to our family in celebrating this event.
The room was great and the specific room request was honored. I was concerned because we came on a non weekend day and I felt the room would have been given away. Yes, they did honor the request which greatly amazed me.
Yes, there are a few issues with people reserving a "spot on the beach" but this occurs at just about all caribbean resorts. The hotel and staff do try and deal with the issue.
The food is very good, but please don't expect your favorite style of home cooking. The resort and staff do put their best foot forward and some of the specialty restaurants are very nice. That is the only reason I would give it a lower star.
The service is outstanding and the staff is dedicated and friendly as long as you are relaxed and respectful of how hard they work. A smile with a thank you will go a long way here. Tips are not expected but much appreciated.
We will let you know about our trip when we return!

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
4 Thank Familytesch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, General Manager at Punta Cana Princess All Suites Resort & Spa, responded to this review, May 25, 2014
Dear Guest,

Please receive the warmest greetings from Punta Cana Princess. Thank you for choosing our resort for this past vacation and most importantly for writing such an outstanding remarkable comment which encourages us even more to continue providing our guests with excellent service.

It was such a pleasure to have served you and it is such an honor to know you already chose our property to celebrate your aniversary and birthdate with us.

We remain at your entire disposition for any assistance you might need before your visit.Warm regards,

Rafael Telichowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 21, 2014

We stayed at the Punta Cana Princess between May 8 and 15. The weather was very good – about 20 minutes of rain for the full week during the day and very warm – in the low 80’s. The hotel reflects its ranking in Trip Advisor, being slightly better than the average. Although advertised as a 4.5 stars, it’s more like a 4-star at best, since several small things have somewhat impacted our stay at the Princess.

When checking in, we were given a first floor room with 2 single beds, although our reservation – made 6 weeks ago – was for a 2nd floor with a king bed. After giving them a “second chance”, they found a king bed room on the first floor. We lost 45 min in the process – not nice after several hours to get there. The room was nice but the water pressure in the shower was a bit low, and the water itself was more lukewarm than anything else, for the whole week. A 3-inch long bug was also found near the fridge one morning; the hotel sent someone for cleaning but I still wondered if the bug had “friends” elsewhere.

“À la carte” restaurants were all available without reservations but the food was more like a 3-star, not even matching those in Cuban resorts. Noodles were too much cooked and the pizza was more or less tasteless. The Swiss restaurant had some good fondues but inside the restaurant there was just too much smoke and heat – from the burners – making it uncomfortable.

As it is the case in the Caribbean, people go very early at the beach and “reserve” palapas but since there was much less palapas than customers, some of them apparently complained at the hotel desk, which responded by a) sending a memo in each hotel room to reinforce the process – of not reserving unless you stay there and b) (much better idea) by installing about 12 additional palapas in the following 2 days.

Overall, these little issues didn’t prevent us from having a very pleasant stay; they’re just improvements that management may want to consider to go further upscale and deserve higher scores.

Denis Fortin
Sainte-Julie

  • Stayed May 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank QCSunseeker29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, General Manager at Punta Cana Princess All Suites Resort & Spa, responded to this review, May 22, 2014
Dear Guest,

We thank you for choosing Punta Cana Princess for your holidays and for sharing your experience with the online community and give us your feedback.

Thank you very much for all your comments regarding to our resort, we are very pleased to know you had a pleasant stay.

We regret that our food concepts did not meet your expectations and that you had to change room . Your opinion is very important for us to improve the quality of our service, so please be assured that we will give this issue the proper attention.

Nevertheless we hope we have the possibility to welcome you again in our resort.

Best Regards,

Rafael telichowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericton, Canada
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 19, 2014

This was our first trip to the Dominican. It was fantastic. We really don't have one complaint. The food was great, the service was great. We were in building 4 which had a great view and was central to everything. The beach was amazing. Can't wait to go back!!

  • Stayed April 2014, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MistyMac2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, General Manager at Punta Cana Princess All Suites Resort & Spa, responded to this review, May 22, 2014
Dear Guest,

We thank you for choosing Punta Cana princess for your holidays and for sharing your experience with the online community and give us your feedback.

Thank you very much for all your comments regarding to our resort. I really appreciate your nice comments about our services in all departments. Your feedback will encourage us to continue providing the high level of service we believe our guests deserve.

We remain at your entire disposition for any assistance you might need before your visit.Warm regards,

Rafael telichowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Punta Cana Princess All Suites Resort & Spa

Property: Punta Cana Princess All Suites Resort & Spa
Address: Playas de Bavaro, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Casino Hotel in Punta Cana
#28 Top resorts Hotel in Punta Cana
#29 Spa Hotel in Punta Cana
#30 Romantic Hotel in Punta Cana
#30 On the Beach Hotel in Punta Cana
#31 Luxury Hotel in Punta Cana
#36 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Punta Cana Princess All Suites Resort & Spa 4*
Number of rooms: 270
Official Description (provided by the hotel):
Punta Cana Princess All Suites Resort & Spa in an Adults Resort (18 years old and over) where the fascination of an unforgettable holiday is readily available to our clients. Caribbean style and art of living combine in each of the corners and rooms of this pleasant, high-category holiday resort in Bavaro Beach. Five-Star All Inclusive Hotel, quiet and relaxing, on a heavenly beach; that offers all the services and facilities of our sister hotels Caribe Club and Tropical Princess.The charm of the 263 beautiful Platinum Suites, the seduction of the 7 Honeymoon Suites equipped with a thousand and one details and including a full range of services are completed with the careful and selected menu of our 5 restaurants (main buffet, Italian, Tex-Mex, Mediterranean and Swiss), and a functional snack. Wedding packages available. A full range of daytime leisure activities, extensive gym and spa area, a beautiful bright environment, with a large number of evening activities, next to the famous Princess Tower Casino (located at Bávaro Princess Hotel), and Areito Disco (one of the best in Punta Cana); that add the pleasure of some days of rest and an unforgettable holiday at the famous Bavaro Beach. ... more   less 
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Also Known As:
Punta Cana Princess Resort
Princess Punta Cana
Bavaro Princess All Suites Resort Punta Cana
Bavaro Princess All Suites Resort Spa & Casino
Punta Cana Princess Hotel

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