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Caribe Club Princess Beach Resort & Spa
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Reviews (5,842)
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Reviewed June 3, 2013 via mobile

I have to say this was the worst resort I have been to in Punta Cana and I go there every year. Starting with the fact that we were first given a room which everyone claimed was the "best room" bc it was ocean front but the air conditioner did not work so I don't care how beautiful the view was having no AC was not going to work for me. so I went to the front desk to complain about the AC they put us in a different room with AC so that was good, but over all no matter what all the rooms are out dated and need immediate remodeling. They sell timeshare there so they have sales agents trying to haggle you to go to a timeshare presentation in exchange for free gifts. It's ok if you ask once but if I say Im not interested I don't want to be asked everyday to attend a timeshare presentation. I thought that was pretty annoying. The staff wasn't as friendly as they have been in other resorts. Miguel & Francisco from the front desk were the nicest and most accommodating. Overall I just wouldn't recommend this resort to anyone and I definitely would never go there again.

  • Stayed: May 2013
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2  Thank Jazmeanep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-BavaroP, Community Manager at Caribe Club Princess Beach Resort & Spa, responded to this reviewResponded June 17, 2013

Dear Guest,

Thank you for taking your time to write this review. We are investigating this unfortunate issue directly with the hotel management.

We apologize for the inconvenience.

King regards,

Community Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2013

I have been going south for many years but settle into the Dominican Republic for many reason. First and more important was the people. They are a Family oriented people. That is why when we decided to try the Caribe Club Princess we left with clear memory of Jose and laughing at the hotel issues that they covered with paint assuming we would not notice. He called himself Obama and had a smile that made you smile. You would arrive and most of the time were told that you would have to wait for 2 or 3 hours for your room. After having a drink after a drink at the bar in the main reception and meeting Obama he made you forget about the whole experience you had getting there We liked it so much we bought a condo there. He was a great representative for the hotel who's building where getting old and the service slowly going downhill. Many of the staff members in the restaurant did not quite know how to do there job and some did not care. Unfortunately the one staff member who made going there worth the drop in hotel quality has left. The hotel with one most singular most memorable part of the caribe is gone. Lucky i have become a close friend. The Caribe Club is now off our list of destinations to go. Best of luck in his future.

Room Tip: Now days it is pretty easy to get a room because the hotel quallity has dropped and less and less people are booking there.
  • Stayed: February 2013, traveled with family
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2  Thank michel c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2013

First we arrived and had to wait 1 hour before our room would be ready.
The food was not superb but you can book for a few night at theirs thematic restaurants ( avoid the Mexicans the food we got was not warm and smelly.) the Brezilian is very fine.
The beach is very nice but with tons of peoples.
The A/C need to be reworked in a few rooms.
The staffs and animators are one of the best you can meet!

Room Tip: Try to take a room upstair to avoid big insect and lizard in your room...
  • Stayed: March 2013, traveled with family
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Thank Elsam051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

my partner and I stayed here last year and loved it.The welcome from the Thomson rep at the airport was the start of a great holiday,big smile as if we'd known him years :)
The reception staff at the hotel were very helpful and we checked in quickly.the rooms were lovely,clean.the hotel is spotless,they are always cleaning.the grounds are beautiful.
food choice was great,plenty for all.every night was a different theme and the waiters and waitresses were brill.always trying to get you to try mama Juana (a must) its great.my partner doesn't drink alcohol much but he loved it!we tried the Brazilian a le carte restaurant and it was wonderful.
the beach was gorgeous!yes you do get a few locals trying to sell you things but a polite no and they were gone.the staff at the beach bar were fantastic!
once a week the hotel has a market come into the hotel grounds and you can buy souvineers.handy if you don't leave the resort.we walked on the beach towards the left and came across a little flea market and yes they want to obviously make a sale but again a polite no thank you and they leave you to just look around.great place to grab a bargain.
we only done one trip and that was the swimming with sharks and sting rays trip,a must!!its great and perfectly safe.take a water proof camera!!
we went here the end of oct and don't worry about weather charts on the net..it rained every day for all of 2 minutes!we sunbathed in it as it was quite refreshing!boiling hot sun every day!!take repellent as the mosquitos do like to bite!
overall a fantastic,relaxing holiday!we would definitely return!

  • Stayed: October 2012, traveled as a couple
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1  Thank vict0ny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-BavaroP, Community Manager at Caribe Club Princess Beach Resort & Spa, responded to this reviewResponded June 3, 2013

Dear Guest,

We really appreciate your comment about your stay at Caribe Club Princess. It´s a pleasure to have covered your expectations and hope that we will soon have the possibility to welcome you again.

Kind Regards,

Community Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2013

This is a nice resort, plenty going on. The only reason for the 3 Star is due to a few cosmetic issues such as the pool needed a little care and attention. People are great and very happy to help. We found tipping your poolside guys went a long way, they kind of became your best buddies after the first tip but did not expect any tips after that.

Rooms were large and air conditioned, the linen was clean and the maids were always happy to stock up the fridge in whatever fashion you preferred.

If you are reading this and are from the UK, nothing will prepare you for the waft of hot humid air that greets you on arriving. We got off the plane and could hardly breathe for a second but that passes and its not an issue just great weather even when it rains its warm.

The little Golf cart styled buggies that take you around the resort are fun and in plentiful supply but walking around is ok as it is not really a big resort. We loved going to the lobby each night for a last pint or two and the atmosphere was lively.

Food was interesting and I mean that without being critical, it was very varied and I guess that what it should be. The buffets were the best but only one downside was that on one night they set aside half of the buffet restaurant for the Russians, must have been some kind of occasion and by god there were loads of them..

All in all decent place and would go again but we are looking at resorts just around the corner to see how they compare.

Room Tip: We felt ground floor rooms were better particularly the ones near the quieter pool.
  • Stayed: September 2012, traveled with family
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1  Thank Taff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-BavaroP, Community Manager at Caribe Club Princess Beach Resort & Spa, responded to this reviewResponded June 3, 2013

Dear Guest,

Thank you for sharing your feedback about your stay. Despite the concerns you mentioned, we are pleased that you had a good experience at Caribe Club Princess and that our staff provided an excellent service.

We look forward to your next stay with us and extend a warm welcome back when you next visit Punta Cana.

Warmest regards,
Community Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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