Hotel service was not very good. For the first day and a half we had no bottled water in the fridge after asking the front desk three times and then having to ask our sunning representative who fixed the problem. Also, the air conditioner was not working and nothing was done to fix this. The over heated room made it difficult to sleep making us tired for most of the trip. The room also had a strong musky smell. Serving staff were not always attentive. The first few days of vacation the staff were very attentive but the last days we were ignored a lot, or there simply wasn't any one around to help us. The resort should not let in outside vendors onto the property. Around every corner there were vendor tables selling jewellery that harass customer to buy from them. One of them even grabbed my arm to put a bracelet on. They should not be allowed to be aggressive and they should not be allowed to touch vacationers in anyway. The food was not great, the buffets presented the food in an unappetizing way and the food was very bland. The only standout employees were a few waitress from the lobby and Anderson who is a promoter for the Zentropia spa who took the time to remember our names and to stop by and chat with us after we had already been to the spa.
- Official Description (provided by the hotel):
- The Grand Palladium Punta Cana Resort & Spa enjoys a privileged, sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Bavaro Resort & Spa, the Grand Palladium Palace Resort Spa & Casino & Royal Suites. The facilities of these adjoining resorts are open to guests of the Grand Palladium Punta Cana (excluding the Royal Suites). ... more less
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- Also Known As:
- Grand Palladium Punta Cana Hotel Punta Cana
- Grand Palladium Punta Cana Resort And Spa
- Grand Palladium Punta Cana Resort Spa