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Grand Palladium Punta Cana Resort & Spa
Ranked #42 of 111 Hotels in Punta Cana
GreenLeadersPlatinum level
San Pedro de Macorís, San Pedro De Macoris, Dominican Republic
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“super”
Reviewed April 26, 2013

excellent hotel... the hotel was wonderful.. i loved it .. the service was super nice .. i recommend it ... he water is warm and the sun is strong. he resort itself is very nice, but very big. they have a shuttle that looks like a train that takes you around ,, everything is clean and beautiful.

Room Tip: junior suites
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yadile M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne K, Manager at Grand Palladium Punta Cana Resort & Spa, responded to this review, April 30, 2013
Dear Yadile M,

We greatly appreciate your dedicating a precious time to share your good experiences in the hotel with us.

It is a pleasure to know that you enjoyed your stay and that we have totally satisfied your needs.

Thank you very much,

Daphne Krausch
Resident Manager / Gerente Residente
Grand Palladium Bavaro Resort, Spa & Casino
Grand Palladium Punta Cana Resort, Spa & Casino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,493 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (606)
Date | Rating
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English first
London, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 25, 2013

the resort itself is very nice, but very big. they have a shuttle that looks like a train that takes you around the resort but sometimes its faster just to walk then wait around for it.
the rooms are very dated, though ours was clean.
the staff was a hit and miss, some are very friendly others not so much. i was also quite surprised at their lack of english they know.
the food was ok, nothing special but i didnt get sick during the week we stayed there so that was a bonus.
we got married there and i must say at first i was kind of worried because there wasn't much communication with the wedding coordinator before the wedding but after we had our meeting with her when we got there it was smooth sailing. they were very organized and knew their stuff.
our wedding was amazing, the ocean view gazebo was beautiful and decorated nice.we used the resort photographer and were very pleased with his work.
over all its a decent resort for the money

  • Stayed April 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Khat1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne K, Manager at Grand Palladium Punta Cana Resort & Spa, responded to this review, April 30, 2013
Dear Khat1978,

From the staff of Grand Palladium Punta Cana Resort, Spa & Casino we want to thank you for dedicating your time to share your experiences concerning your stay.

We try to provide a good team to our guests; comments like yours are the best motivation for them.

We greatly appreciate that we have totally satisfied your well deserved vacations.

Best Regards,

Daphne Krausch
Resident Manager / Gerente Residente
Grand Palladium Bavaro Resort, Spa & Casino
Grand Palladium Punta Cana Resort, Spa & Casino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maine
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 20, 2013

The resort is absolutely stunning, and everything is so well maintained. It's gorgeous. The water is warm and the sun is strong. The loft suite was excellent. Had issues with the safe but were able to keep all valuables safe. Wifi is expensive to have in your room. If near the lobby, as we were, I would recommend just using it free there.

Food was decent. Buffet was well varied. However, the last four days we were there, there was no bacon for breakfast...bummer. Sports Bar food is disgusting, wouldn't recommend it at all. The ATM there broke for four days straight and wasn't fixed. Mexican restaurant was scrumptious, but be prepared if you are in a large group, service is incredibly slow. Italian is horrible. The same sauce is used in every dish. The food is okay, but what you order, is often nothing like what you get. Brazilian and Hibachi restaurants are FANTASTIC! Take time to go there a couple hours ahead to get your name in...the best eateries there.

Beaches were absolutely stunning. Definitely suggest getting up for the sunrise one morning on the beach. A mind blowing experience.

Overall...trip was incredible! WOULD DEFINITELY GO BACK WITHOUT A DOUBT!

Room Tip: The 6900 villas are perfect location. Right near everything...in the middle of it all!
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  • Stayed April 2013, traveled with family
    • Value
    • Location
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Helpful?
2 Thank caribbeanloveforever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne K, Manager at Grand Palladium Punta Cana Resort & Spa, responded to this review, April 30, 2013
Dear Caribbeanloveforever,

We want to thank you for dedicating your time to share your experiences concerning your stay at Grand Palladium Punta Cana Resort, Spa & Casino.

Thank you for choosing Grand Palladium Punta Cana Resort, Spa & Casino for you and your relatives and for trusting that we will give you your well deserved vacations.

Thanks for highlighting these details; we work to improve every day.

Best Regards,

Daphne Krausch
Resident Manager / Gerente Residente
Grand Palladium Bavaro Resort, Spa & Casino
Grand Palladium Punta Cana Resort, Spa & Casino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thunder Bay, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 19, 2013

Resort is good, food was great. Be very careful in the main pool by the buffet, huge drop off in pool that is not marked. A little boy drowned but was thankfully brought back to life thanks to a by stander nurse. Non of the staff knew CPR, nor did they do much to help. A few people had a near drowning experience in that pool. A few people from our group had items stolden from our room, right from our suitcases - clothing, sunglasses, body spray. NOT impressed. We will never go back to any Palladium for that simple reason. NO staff speak english so communication was an issue. Getting towels in your room was a fight. Never to return!

Room Tip: Dont pay extra for a upgrade. All the rooms are pretty much the same!
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nick2013507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne K, Manager at Grand Palladium Punta Cana Resort & Spa, responded to this review, April 30, 2013
Dear Nick2013507,

Received a warm greeting from the staff of Grand Palladium Punta Cana Resort, Spa & Casino, we want to thank you for dedicating your time to share your experiences concerning your stay.

We apologize for the inconvenience you handle and that we do not full fill you expectations as well. Your comments are very important for us, which is a valuable tool to increase, concerning yours we will work to improve those services.

Once again thank you very much;

Best Regards,

Daphne Krausch
Resident Manager / Gerente Residente
Grand Palladium Bavaro Resort, Spa & Casino
Grand Palladium Punta Cana Resort, Spa & Casino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 19, 2013

We just stayed there April 9th to the 16th and the second day there we had $250 stolen from our room, when we went to complain it was as if it were my fault!! They speak very little english so good luck trying to get any help from anyone!! We even went to the police station and had to have a translator to help us( but nothen was ever done about the stolen money!!) The food was awful except for the Japanese restaurant. The workers are in and out of your room all day. 1 person the clean 1 to bring towels 1 to bring water so if anything goes missing good luck finding out who did it! SAFE did not work the maid left our patio door unlocked one day and we were on the main level so anyone could have come in. We didn't get our room cleaned one day and when I called 3 times for towels NO one came. The resort looks beautiful but it is far from it, we had ants all over our room, our lights kept burning out, our tub did not work , and again when we complained no one came to fix the problem!!! The beach was amazing and the locals were very nice but the people that work for the resort don't give a damn !!! I WOULD NEVER RECOMMEND THIS RESORT, DEFINITELY NOT A 5 STAR AT BEST 2 STARS. NOT WORTH THE MONEY!!

Room Tip: Never stay on the first floor, a lot of theft and bugs!!
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Tina-freeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne K, Manager at Grand Palladium Punta Cana Resort & Spa, responded to this review, April 30, 2013
Dear Tina-freeman,

Received a warm greeting from the staff of Grand Palladium Punta Cana Resort, Spa & Casino, we want to thank you for dedicating your time to share your experiences concerning your stay.

We would like to apologize for the inconvenience you had during your holidays, during the high season sometimes is difficult to satisfy all our customers, but I assure you we will consider your suggestions, we are working to improve our services.

Once again thank you very much,

Greetings,

Daphne Krausch
Resident Manager / Gerente Residente
Grand Palladium Bavaro Resort, Spa & Casino
Grand Palladium Punta Cana Resort, Spa & Casino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Level Contributor
76 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 18, 2013

Just returned from our fourth trip to Punta Cana and second stay at the Grand Palladium. Obviously, by going to the same resort again indicates that we liked it the first time. This time just confirmed how much we enjoyed it. We brought three other couples with us who were in PC for the first and they can't wait to go back. The beach is outstanding, many chairs, lots of grass huts to hide under from the sun, long walks, many water activities (free and $$) and the staff provide dance, exercise, yoga, games, etc each morning at the beach. A very kid friendly resort with a terrific kid's pool. We ate most of our meals at the buffet style restaurants and the food was plentiful, tasty and varied. Despite two of our group getting ill on chicken one night, they were happy with the food. The gym/spa is nice with good equipment although too warm. Staff is charming and extremely helpful and prompt no matter where you were. Entertainment at night is good, casino was liked by the two of our group who went there, really, something for everyone here. Even the trip to/from the hotel is only 30 minutes. This a large resort with gorgeous, well maintained grounds. There is a shuttle train that can take you around but almost everything is a nice and close under a covered walkway. This resort never disappoints and has gotten better.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TowelboyOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne K, Manager at Grand Palladium Punta Cana Resort & Spa, responded to this review, April 30, 2013
Dear TowelboyOttawa,


We are really thankful for the precious time you dedicate to share your good experiences in the hotel with us.

It is a satisfaction to know that you enjoyed your stay at our resort and that we have totally satisfied your needs.

Thank you very much,

Daphne Krausch
Resident Manager / Gerente Residente
Grand Palladium Bavaro Resort, Spa & Casino
Grand Palladium Punta Cana Resort, Spa & Casino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 17, 2013

Brilliant holiday definitely worth the money as you have so much choice in the resort, don't get the kamikaze drink as its strong lol we toyed it and were bad lol
The food was gorgeous the best restaurant is the Japanese wow. The pools were also great big and warm. The staff always wanted to help you know matter what was wrong, the entertainment crew were also very good

Room Tip: Rooms facing pool were quiet The pools are great no need to get up early for chairs always some the...
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank jamesandmichaela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne K, Manager at Grand Palladium Punta Cana Resort & Spa, responded to this review, April 30, 2013
Dear jamesandmichaela,

With all or affection we want to thank you for your commentaries, commentaries like yours help us to increase every day,

Thank you for choosing Gran Palladium Punta Cana Resort, Spa y Casino as your special gateway.

Greetings,

Daphne Krausch
Resident Manager / Gerente Residente
Grand Palladium Bavaro Resort, Spa & Casino
Grand Palladium Punta Cana Resort, Spa & Casino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Palladium Punta Cana Resort & Spa

Property: Grand Palladium Punta Cana Resort & Spa
Address: Avda. Francia s/n | Playas de Bavaro Higuey, Punta Cana 23000, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Casino Hotel in Punta Cana
#36 Top resorts Hotel in Punta Cana
#38 Spa Hotel in Punta Cana
#38 Luxury Hotel in Punta Cana
#38 On the Beach Hotel in Punta Cana
#39 Family Hotel in Punta Cana
#40 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Palladium Punta Cana Resort & Spa 4.5*
Number of rooms: 535
Official Description (provided by the hotel):
The Grand Palladium Punta Cana Resort & Spa enjoys a privileged, sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Bavaro Resort & Spa, the Grand Palladium Palace Resort Spa & Casino & Royal Suites. The facilities of these adjoining resorts are open to guests of the Grand Palladium Punta Cana (excluding the Royal Suites). ... more   less 
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Also Known As:
Grand Palladium Punta Cana Hotel Punta Cana
Grand Palladium Punta Cana Resort And Spa
Grand Palladium Punta Cana Resort Spa

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