This is a huge complex comprising 4 hotels, one of them a Royal Service which is only available for Royal Service guests. It is a well kept resort. It can be difficult to find your way about the complex until you get your bearings. The resort guests come from all over the world and the resort staff speak many languages. There are shuttle buses that travel round the resort but they are a bit irregular at peak (meal) times.
The room that my wife and I stayed in was quite large, it had 2 queen beds and a sofa bed. It was in good condition with decent decor.The air conditioning was quiet and effective. The bathroom was also large and had a spa bath and separate shower with his and her sinks. There was a good supply of toiletries and towels.
The food is generally good, in addition to the buffet restaurants there are 8 speciality restaurants which guests can use as many times as they wish during their stay, the bonus is that you don't have to book but you may have to wait for a table a the popular steak and japanese restaurants. I said that the food was ok but you have to realise that the restaurants prepare food well in advance of it being served to guests, similar to how it would be prepared for a large function, so don't expect gourmet quality.
The staff are generally friendly and helpful, there are some that can't be bothered to listen to your order. my wife is a diabetic and can only drink sugar free drinks and sometimes she would get sugared soda which can play havoc with her sugar levels. In general if you have a complaint or issue the staff will try and deal with it.
The beach has fine soft white sand, there are no rocks and little in the way of seaweed. The beach slopes gently into the sea. There is a strong tide and boogie boarding is popular. Even with the tide swimming is easy, even for swimmers who don't have a strong stroke.
The pools on the complex are a decent size and depth for swimming and are well maintained.
There is free WiFi and PC's for guest use the lobby areas.
There is entertainment during the day and evening, his is not great as the entertainment team have to present in many different languages, but it is OK for what it is.
Now the bad bit, there are lots of sun loungers round the many pools and on the beach. There appears to be an adequate number of umbrellas but they get reserved very early in the morning and don't get used until much later in the day. If you arrive on the beach at 8 am all of the shaded sun loungers will be reserved. One lady came to a reserved umbrella at 11 am, she had reserved it at 6 am. I complained to the hotel rep about this as there is a 'no reserve' sun lounger policy. The next day the staff tried to enforce the policy but the problem is too endemic to resolve properly. I certainly don't expect or want to get up at 6 am to guarantee a shaded sun lounger when on holiday. The staff advised to move any towels and guest possessions off any sun lounger which had been left unattended for long periods.
The source of the problem appears to be that some guests bring their own towels on holiday with the express purpose of being able to reserve shaded sun loungers on both the beach and by the pool areas. The issue could be resolved at a stroke if the resort banned guests from using their own towels. Having said this, during the second week of our holiday the sun lounger issue was not as bad.
My wristwatch was stolen from my bag whilst at the pool. As my bag was not left unattended at any time I was at a loss to think how this could have happened. I then remembered that it could only have occurred as a result of distraction. Someone, I think it was one of the many traders on the complex, came up to me talking in a highly animated manner engaging me for 30 seconds or so then leaned close to me and said sorry, he was talking to a friend who was behind me and then they both disappeared. So guests need to be vigilant and alert to this type of crime.
The resort caters well for guests who want good value for money and are not expecting ultra luxury. I had a good relaxing holiday. People can always find something to complain about but is a good resort, I would be happy to return.
- Official Description (provided by the hotel):
- The Grand Palladium Punta Cana Resort & Spa enjoys a privileged, sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Bavaro Resort & Spa, the Grand Palladium Palace Resort Spa & Casino & Royal Suites. The facilities of these adjoining resorts are open to guests of the Grand Palladium Punta Cana (excluding the Royal Suites). ... more less
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- Also Known As:
- Grand Palladium Punta Cana Hotel Punta Cana
- Grand Palladium Punta Cana Resort And Spa
- Grand Palladium Punta Cana Resort Spa