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“Beautiful Resort, Nice people, Food is not so good” 4 of 5 bubbles
Review of Grand Palladium Palace Resort Spa & Casino

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Grand Palladium Palace Resort Spa & Casino
Ranked #23 of 110 Hotels in Punta Cana
GreenLeadersPlatinum level
Twin Falls, Idaho
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Beautiful Resort, Nice people, Food is not so good”
4 of 5 bubbles Reviewed November 30, 2013

The resort was extremely nice on the beach & you can use the 3 different resorts and almost all the pools on the property. There was a little train and golf carts that could take you around, but once you learn the routes, the walk was not bad to cross the resort. The people on the resort were extremely nice, however it does seem like you get a lot of people trying to sell you things on the resort and on the beach.
We got the loft suite; my husband hated it, I liked it. The problem he had was the bathroom was on the lower level, so after several all inclusive drinks, stumbling down the stairs in the middle of the night was not ideal. The rooms were nice and spacious with a roomy balcony. The housekeepers came in everyday to clean and place nice flower around the tub and sink. There is a mini-bar in the room with beer, soda,and water which was always nice.
Our biggest complaint is the food. The buffets were not to our liking and the restaurants at night were a bit better, but you had to wait a long time. Our group had 8 people and we often waited 1.5 to 2 hours. The 24 hour Sportsbar was the best, have them make you the food and you will want the quesadilla or fajita over any buffet. Otherwise, take some snacks if you have a sensitive stomach.
One tip is take US dollars. They don't want the peso and all the prices on resort is dollars.

Room Tip: We got the loft suite; my husband hated it, I liked it. The problem he had was the bathroom was on...
See more room tips
  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank marianna07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rsegarra, Gerente at Grand Palladium Palace Resort Spa & Casino, responded to this review, December 1, 2013
Dear Mrs. Marianna.

Thank you for choosing the Grand Palladium palace Resort , Spa & Casino. For your holiday and the publication of your opinion in this important network.

we are offering you an apology for the inconvenience you experienced in any of our service.

usually this do not happen in our resort, however we thank you for your understanding to that in spite of events, your staying was not impaired, and the service of our staff pleased you in certain aspects,although our goal is to fill your expectations and go beyond.

Just by knowing your opinion, we will be able to improve our standards and facilities to offer you service accordingly to your needs.

we look forward to welcome you back very soon.

Merry christmas

R Segarra.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (415)
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English first
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 29, 2013

We had a nice holiday. It was just a shame that they made publicity for hummer, but when we wanted to order they just don't had. The restaurants are very good and we have a big choise. Sometimes we had to waite a long time for come in.
The room was quite clean, the pool not really.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank A_m_e_l_i_a9500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rsegarra, Gerente at Grand Palladium Palace Resort Spa & Casino, responded to this review, December 1, 2013
Dear. Mrs. AMELIA.

Thank you for choosing the Grand Palladium Palace Resort, Spa & Casino. For your holiday and the publication of your opinion in this important network.

usually this do not happen in our resort, however we thank you for your understanding to that in spite of this delay on our service that we promptly offer, your expectations were satisfied in other aspects of your experience, although our goal is you may feel like home or a service accordingly to you life style.

We look forward to welcome you back very soon.

Merry christmas.

R Segarra.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherbrooke
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed November 28, 2013 via mobile

My husband and I stayed at the GP Palace from November 17 to 24. It was my third vacation to this hotel. We like this resort because of the beautiful beach with a lot of palm trees and the proximity of the Palace rooms to the beach and the restaurants & services.
However we were very disappointed upon arrival to be downgraded to a building in the Punta Cana section, at the back of the complex. We don't know if it's Air Transat Vacations' fault or the hotel's, but it took some serious discussions with the staff to finally get a room in the Palace section, according to what we had paid for. Thank you Mr Fernelis from the check-in desk! I remembered him from my previous stays and he was able to get us a room. But this shouldn't have happened in the first place. I don't care if the hotel was full, but it wasn't a good start to our vacation.
Apart from that, we enjoyed our week. The buffet staff at Las Torres was very welcoming: thank you Karina, Juan Miguel and Leandro for our morning cappuccinos! The a la carte restaurants are usually full after 7-7:30 PM, but we like to go earlier so it wasn't a problem for us, and I prefer this to standing in line a long time,trying to get reservations to a la carte, like at other resorts. There were two new restaurants: an Italian (nice and quiet), and a steakhouse (noisier but with surprisingly good steaks). There are renovations in progress at other restaurants so they were closed.
We stayed in the Palace area because the restaurants were near, and we didn't need to take the shuttle, fortunately, because it's always full in the evening.
We had indicated on our reservation, and in an email, that we were returning guests. I was disappointed that we never got an upgrade, or any perks, and that we had to waste our time trying to get the room we had paid for. But at the end of the week, we were happy with our vacation.
I'd stay at this resort again, especially for the beautiful beach!

Stayed November 2013, traveled as a couple
Helpful?
3 Thank Lovecaraibes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Gerente at Grand Palladium Palace Resort Spa & Casino, responded to this review, December 1, 2013
Dear. Mrs. / Mr. Lovecaraibes.

On behalf of the Grand palladium Palace Resort, spa & Casino, Thank you for selecting our hotel for your vacations in the Caribbean, unfortunately we have seen that your experience on your recently staying was not completely satisfied.

I take this opportunity to apologize, in case these occurred events have caused you, any kind of disturbances to consider your next visite, right through this response we let you know how important you are for us to make your staying pleasent.


Just by knowing your opinion, we will be able to improve our standards and facilities to offer you service accordingly to your needs.

We hope to have the opportunity in the future to serve you without any inappropriate situations.

Merry christmas

R Segarra.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed November 27, 2013

Last week, myself along with seven friends stayed at the Grand Palladium Palace Resort Spa & Casino. The pros are located on the beach; beach chairs on the beach; access to a variety of great pools; all resort rooms are a short walk to a pool; rooms are comfortable, clean, nice, and spacious; resort atmosphere is beautiful; all-inclusive; they roomed our party of five rooms together; and transfers to/from airport was smooth.

The cons are the food was not very good. The food was better in the restaurants compared to the buffets. However, there was an hour to an hour half wait to be sat at the restaurants. This waiting got old. It is off peak season, too! We got tired of the food not being appealing that we stuck to a few cooked to order items at the Sports Bar. It is unfortunate to not have good food while on vacation and to have to wait so long to eat.

There were vendors located throughout the resort selling various local items, which it was nice to have easy access to local items. However, the vendors begged for our business instead of just being available. Even the excursion agents begged for our business. It was very annoying to be within a resort and have beggars throughout. I felt like I was walking through the tourist streets. This atmosphere shouldn’t be in a resort. The resort should be relaxing and leisure.

Room Tip: It seems all rooms are close to the pool. Optimal is to have room in a building one to two buildings...
See more room tips
  • Stayed November 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Gigi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Gerente at Grand Palladium Palace Resort Spa & Casino, responded to this review, December 1, 2013
Dear. Mrs. / Mr. Gigi F.

On behalf of the Grand palladium Palace Resort, spa & Casino, Thank you for selecting our hotel for your vacations in the Caribbean, unfortunately we have seen that your experience on your recently staying was not completely satisfied.

I take this opportunity to apologize, in case these occurred events have caused you, any kind of disturbances to consider our food not of your desires.

Besides we have a bunch of specialty restaurants you should have tried, any way thank for sending us your feedback.

Just by knowing your opinion, we will be able to improve our standards and facilities to offer you service accordingly to your needs.

We hope to have the opportunity in the future to serve you without any inappropriate situations.


We look forward to welcome you back very soon.

Merry christmas

R Segarra.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 15, 2013

We liked the Grand Palladium Palace so much last year we came back this year and brought more of the family with us. We all had a great time and the beach, pool and restaurants were all great.
While there could be some improvements in the "attention to details" they got all of the big items right.
Special thanks go to Jazmin in Guest Relations who helped unravel an Airport return voucher issue, helped plan a birthday surprise for my sister and provided some helpful suggestions for a off-site casino visit for my mother.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at Grand Palladium Palace Resort Spa & Casino, responded to this review, November 16, 2013
Dear. Mrs. / Mr. Bob.C

On behalf of grand palladium Palace Resort spa & Casino: we are tremendously thankful for dedicating your valuable time to comment your experience with us.

we have seen that your experience was great and satisfying. As well we would like to invite you once again to our complex to keep those memories and go beyond your expectative.

At grand palladium Palace Resort and spa: we strive with devotions to assure to our guest wonderful memories back home.

Kind Regards.

L. Tajes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 13, 2013

Our stay at the Grand Palladium Palace is a great one (3 days till we fly back to Ottawa)
We are down here for my cousins wedding (today) so we are a big group.

This hotel is beautiful as the grounds are well maintained and has mature vegetation.
The beach is lovely with lots of room and beach chairs.
The buffets have a great choice and the a la cartes are excellent.

  • Stayed November 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank randyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rsegarra, Gerente at Grand Palladium Palace Resort Spa & Casino, responded to this review, November 14, 2013
Dear. Dear. Mrs. / Mr. RANDYN.

On behalf of grand palladium Palace Resort and Casino: we are very thankful for dedicating your time to comment your experience with us.

we have seen that your experience was great and satisfying in other words according to your expectations.

As well we would like to invite you once again to our complex to keep those memories and go beyond your expectative.

At grand palladium Palace Resort and spa: we strive with devotions to assure to our guest wonderful memories back home.

Kind Regards.

L. Tajes.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 12, 2013

The overall stay at the GPPR was great! Very immersed in the local culture. The staff was Great, and very responsive to all of my needs! I only have two real negatives: 1. the electronics in the rooms are seriously outdated 2. The wait at the steakhouse was far TOO long. It had you thinking that the food was going to be stellar, when it was only really adequate. The wait was mainly due to the fact that it took 1 hour 45 min to get my food...and that was on my second attempt when I was the third person let in!

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Kyle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Gerente at Grand Palladium Palace Resort Spa & Casino, responded to this review, November 13, 2013
Dear. Mrs./ Mr. KYLE F.

On behalf of grand palladium Palace Resort and Casino: we are tremendously thankful for dedicating your time to comment your experience with us. As well we would like to invite you once again to our complex to keep those memories and go beyond your expectative.

At grand palladium Palace Resort and spa: we effort with devotions to assure to our guest wonderful memories back home.

we look forward to welcome you back in the future

Kind Regards.

L Tajes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Palladium Palace Resort Spa & Casino

Property: Grand Palladium Palace Resort Spa & Casino
Address: Avda. Francia s/n | Playas de Bavaro Higuey, Punta Cana 23000, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Casino Hotel in Punta Cana
#19 Top resorts Hotel in Punta Cana
#21 On the Beach Hotel in Punta Cana
#23 Luxury Hotel in Punta Cana
#31 Romantic Hotel in Punta Cana
#43 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium Palace Resort Spa & Casino 4*
Number of rooms: 410
Official Description (provided by the hotel):
The Grand Palladium Palace Resort Spa & Casino enjoys a privileged sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Bavaro Resort & Spa and the Grand Palladium Punta Cana Resort & Spa. The facilities of these adjoining resorts are open to guests of the Grand Palladium Palace Resort Spa & Casino. ... more   less 
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Also Known As:
Grand Palladium Palace Hotel
Grand Palladium Palace Punta Cana
Palladium Punta Cana

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