LTI-Beach Resort Punta Cana Dominican Republik.
We started ouer holidays February 10-2004 and had booked a stay for 3 weeks at the LTI-Beach Resort Punta Cana in the Dominican Republic.
Here is a excerpt out of my diary,which i wrote.
10 February 2004-Tuesday
The Tour bus from the airport to the hotel was waiting.Once boarded we were told that they had good news and bad news for us.The bad news: LTI was booked out and we would go to Ocean-Spa-Resort for 3 Days.The good news mostly empty promisses.Once arrived there with our group of 11 we ended up in one of the far back buildings with a strong smell of sewer.Even so this was classified a 4 star Resort.It took 3 trips to the reception for keys that did not fit the Safe deposit box.
13 February 2004- Friday
Today we will leave for LTI-Beach Resort.At 2:30 Pm the pick up was to take place but nothing happened until I got angry and demanded action.Then 2 taxis for our group were dispatched shortly.At LTI we got the room we asked for # 3105.It was supper time when we got there.
Tried to phone home with Canada Collect but next to impossible - no answer. Children’s show in the theater started at 8PM until 9PM.After that adult entertainment would start.But mostly always he same.
This Letter was mailed to LTI-Headquarters
Edmonton March 4-2004
To Whom it may concern.
This is to certify,that when our group of 11 were picked up by the Air-Transat Bus a Tour Operator from Air-Transat escorted us to our Hotel”LTI-Beach Resort”,for our three weeks holidays starting February 10-2004 until March 2-2004,we were told that they had good news and bad news for us.
The Bad News: LTI-Beach Resort was overbooked and we are to go to the Hotel”Ocean Bavaro Spa and Beach Resort”.This will require the first 3 days.
The Good News:
We would receive at LTI-Beach Resort a higher priced room with Ocean view.[Not true]
A free complimentary Hotel room safe and a free lobster dinner.[Only burned lobster and dry]
We would be offered as choice of a free week stay or 100.-$ US.[Free stay was never overed later]
Promises kept:Was only the free lobster dinner on the beach,which I could have done without.
My free safe voucher from Sears was accepted from me,despite the free safe promised.
The rest of the group without Voucher received their free safe.
The overbooking which took place fragrantly involved 11 Guest from our group from Edmonton,as well as 28 Guest arriving at the same time from Germany as well as others.
My number was # 104 if this refers to the total person's involved.For 39 I had names and addresses.
The overbooking interrupted our holidays because of packing unpacking,moving,waiting,
with almost a day lost from our stay.Extra expenses are also involved.
As seniors we don't want this extra stress.We picked a smaller size Resort of 447 rooms,
but had to stay for 3 days at the Bavaro Resort with 630 rooms.
Wnen we where waiting to be transferred to LTI Resort on Feb.13 -2004,we had to spent hours in the Lobby waiting and waiting until I finally go so frustrated to approach the management.
At this time 2 taxis were dispatched immediately.
On February 21 with the wrong year 2003,we found the included letter under our door at the LTI -Beach resort.
This compensation of 100,-$ US is not satisfactory.We are requesting 300,-$ US for each of us.Which would to amount to 600,-$ US.With this we will refund Sears the voucher for the safe.
Included: Copy of some other guests in ouer group
Copy of letter from Chantal Boucher[Assistant Supervisor Air Transat Holidays
Copy of names from German and Canadian Tourist
This letter was never answered by LTI Headquarters where this letter was mailed to.LTI-International Hotels
So my advice is be aware of overbooking.The food ? Always the same mostly chopped in small pieces.Dinning hall very dark and windy because same is open.That is when I got my cold.My wife said the food was terrible.
Rooms clean and well looked after.Beach narrow but clean.The hotel grounds covered by sales man selling time share apartments they claim are located next door.The hotel desk refuses to change larger US $ bills to single dollar bills to use for tips.Would tell guest's to use the bank which of course for an extra cost.
I could write much more for this is what I want to say for now.We been in Varadero a few times in different resort's and we like it there much better.Gerloen@telusplanet.net
- Official Description (provided by the hotel):
- The VIK Hotel Arena Blanca is placed overlooking the incomparable beach of Bávaro, just 30 minutes away from the International Airport of Punta Cana. This hotel in Punta Cana was renovated in 2006 to be able to offer a wide variety of environments: ... more less
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- Also Known As:
- Vik Hotel Punta Cana
- Lti Beach Resort Punta Cana
- Lti Punta Cana
- Lti Resort Punta Cana
- Lti Beach Punta Cana