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“What A Joke”

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VIK Hotel Arena Blanca
Ranked #75 of 110 Hotels in Punta Cana
Ontario
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“What A Joke”
3 of 5 bubbles Reviewed February 3, 2014

Travelled Jan 19th to Feb 2, 2014.

Just got back from the Vik Arenas Blanca. What a joke. First of all, we get to the hotel and had to wait 3 hours to get our room. The staff at the reception desk were arrogant, rude & unorganized. Their organization skills need a lot of work. You have vacationers arriving at certain times, you have should have the assigned rooms ready for them. Last I remember, check out is at 12:00 noon and your check in's start at 0300 pm. They claim to be a 4 star hotel. At best were are talking a 2 star and that's being generous.

When finally getting our room we start to realize it has a woody damp smell. The air conditioner has one setting with no adjustment. The furniture out dated and warped, cabinetry jams and difficult to open, the bathrooms small and slippery. They say these rooms have been updated. They have a lot to learn about what updated means. It wasn't just us that had issues with this, other vacationers had the same issues. It wasn't until later we realized that a lot of the rooms have the common household mold. We saw it on out luggage, cloths and smelled it on us. At one time during our stay someone slipped a note under our door saying they wanted to FUMIGATE our room. What's wrong with these people? I saw the grounds crew one day spraying Insecticide on trees to kill bugs using a power washer, wearing a full chemical mask less than a hundred feet from the pool side in the wind!

Be aware of the constant bombardment from the staff trying to sell you time shares at their exclusive Cayena beach resort next door. The property belongs to the Vik Hotel group and they try all angles to sucker you in to buy. They will come at you next to the main eating hall, by the pool, at the lobby, on the beach and any where else they can think of. You say no a couple of times and eventually they get it to be left alone.

As for entertainment, did not see much. Either poorly organized or very late. Nothing for the young children and it seemed the majority of the entertainment focused on the adults. They had a kids play area but never open or available.

The beached were beautiful with the nice shaded cabanas to keep out the hot sun. Problem was half the chairs were broken or warped. Our biggest pet peeve was that the beach had become the biggest F@&*#ng ash tray around. The Europeans and others that come here smoke and dump their BUTTS in the sand!! They show no respect and have no shame. Would be nice if they had designated areas for smokers so we don't have to smell it for two weeks.

The property and grounds are well kept. The maids work very hard & constantly to keep our room clean. The bartenders are always smiling and the waiters/waitresses are hard working, very pleasant & smiling. The cooks who work the hot tables are nice and love to strike up a conversation. The food at the buffet was average at best. The a La carts were okay but the wife thinks most of the food is microwaved and the left overs are sent to the buffet the next day.

A word to the wise for those coming to the Dominican Republic for the first time. If you are a North American. Bring American money. Canadians, your money is no good!!! They say they are a Republic. They practise capitalism to the bone. I had to learn this the hard way. You want to purchase something at the Mini Mart. They will only accept the Euro, US bills or their local currency. In order to exchange your Canada dollar for US you need to purchase their Dominican peso than buy US money. For 70 dollars Canadian I got back 50 US dollars. Capitalism at it's best. To have someone tell me that they do not accept Canadian money and that their DR peso is worth more is hilarious. At the Mini mart they were selling Sun Screen and lotions, generally 285 ml or a little more between $20 and $35 US dollars. Get your protection and US money at home!

Generally, the family and I did enjoy our selves and made the best of our situation. I would not recommend this resort unless you know the facts and are prepared to deal with the issues that are common when visiting another country.

Signed RM4129

Room Tip: Block #4 still needs to be updated. Beware of the woody smell.
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  • Stayed January 2014, traveled with family
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Helpful?
2 Thank Vedmednyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VHAB, Director de Relaciones Públicas at VIK Hotel Arena Blanca, responded to this review, March 14, 2014
Dear guest,

Thank you for taking part of your time to write about your experience at our hotel, we regret that this was not completely satisfactory. We appreciate you bringing these things to our attention so that we can continually improve our services.

Best regards,
Francisco Amancio E.
Guest service Manager
VIK hotel Arena Blanca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Red Lake, Canada
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed February 2, 2014

Just got home last night after spending a week at the VIK Arena and we were so sad to leave. The weather was perfect, sunny and hot. Check in was quick and easy and so was finding our room, we were building 4 on the ground floor. Our room was nice, the room itself was newly renovated-floors, paintied walls and bathroom, but the furniture was old. We didn't mind though because we don't travel to stay in a room only to sleep. The food was amazing so many choices and different tastes, there was something for everyone including our kids (age 1 and 4). The staff were amazing and super friendly, we would go back just to see all the staff we made friends with. They were especially amazing with our kids and made our trip that much better. The beach is one of the nicest we have ever seen and we've been to 3 different places in Mexico and Jamaica. The pools are huge and well kept, they were cleaning them everyday too. The grounds were beautiful and so well kept, again we saw the gardners out everyday all day working so hard. We never had to get up early to get beach chairs or loungers either which was a first for us and nice to not have to worry about. My only complaint would be that the pillows sucked, but we just used our air transat blankets to beef them up and that helped. All and all this was a great place to vacation with our family and we will be going back next year!

Room Tip: Loved building 4, but will as for pool view in 5 next time so we can tan on the balcony while kids n...
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  • Stayed January 2014, traveled with family
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Helpful?
6 Thank Kya L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VHAB, Director de Relaciones Públicas at VIK Hotel Arena Blanca, responded to this review, February 11, 2014
Dear client,

Thank you so much for having preferred our Vik hotel Arena Blanca for the enjoyment of your vacations. Also, for writing your kind opinion on trip advisor, we hope this will be useful to future guests, due the great experience you had in our hotel.
For us it is a pleasure to know that our clients spent a nice stay in the hotel, but if they are repeat customers, that give us a great satisfaction.
Thank you again for spending your time writing this comments, and we hope to see you soon in Vik hotel Arena Blanca!

Sincerely,
Francisco Amancio E.
Guest service Manager
VIK hotel Arena Blanca
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Union City, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed February 1, 2014

Do yourselves a favor and spend your money elsewhere. My first day there I check in at 3pm and my room wasn't ready so I told let me change into my bathing suit inside my room . Well I knew my room wasn't clean but it was a mess. I couldnt flush the toilet bowl and turd was still floating from the last visitor. I finally realized the water pressure was low and taking a shower and flushing the toilet was miserable. I was there for 4 days and it didn't leave my a good impression. My doorknob was loose, there was no Wifi except in the lobby then I get a letter the next day that my room had to be fumigated! The food was bland and alcohol was watered down. I went to their mini market to get aspirin for my headache and they didn't have any. The gym was so run down the back light was broken, no towels, broken equipments and the only treadmill was shaking. Thank god the weather was perfect and I hung out on the beach to saw lots of Europeans mostly French enjoying the weather.I came back with a rash on my neck still deciding if it was the sheets. Having traveled to DR 3 times this place was the worst experience.

Room Tip: save your money for a better hotel
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  • Stayed January 2014, traveled solo
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Helpful?
6 Thank tsamin8899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VHAB, Director de Relaciones Públicas at VIK Hotel Arena Blanca, responded to this review, March 14, 2014
Dear guest,

Our client’s comments are very important for us, because it give us the opportunity to improve our quality services. We appreciate for letting us know yours about your visit in our hotel.
Please accept our apologies for the experience during your visit and any inconveniences that this may have caused. We regret that our hotel was not what you expected.

Sincerely,
Francisco Amancio E.
Guest service Manager
VIK hotel Arena Blanca
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Punta Cana hotels

Halifax, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed January 27, 2014

we visited in april 2013 for one week. as far as the beach that is fine....quite good. the food is average and was ok for the DR. we have travelled throughout the Caribbean and stayed in cheap places and very nice places...we stayed here for the beach and that was a good thing because other then that we had a terrible time. We moved to 4 different rooms (never did that before) and none had working A/C at all. When we tried to get a cab to leave, it didn't work out....don't say you want to go to another resort as the cab will never arrive.....began to feel like prison after a while when workers would say they phoned a cab which never came and then that worker was gone. Even our Transat rep was not there some days, so it was difficult to get any assistance...she said Dominicans don't like customers to be unhappy so they say whatever travellers like to hear. speaking to a manager is a huge waste of time and effort. the other main thing is the people trying to sell time shares.....we were even approached and harassed in the front lobby, where they were not supposed to be......this hotel has pretty much made us lose interest in the DR altogether.
J&P
Halifax, NS

Room Tip: no A/C at all when visited
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  • Stayed April 2013, traveled as a couple
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Helpful?
2 Thank paul101010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VHAB, Director de Relaciones Públicas at VIK Hotel Arena Blanca, responded to this review, March 12, 2014
Dear customer,

We would like to thank you for your preference in selecting our Vik hotel Arena Blanca for your vacations, as well for letting us know about your visit; In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guests’ opinion.
We regret that our hotel didn’t meet your expectations, thank you so much for bringing these things to our attention so that we can continually improve our services.

Cordially,
Francisco Amancio E.
Guest service Manager
VIK hotel Arena Blanca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ottawa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed January 26, 2014

Yes we were there for 2 weeks and loved it , for all people that would say that they did find there vacations at that hotel a bad experiende well you need a wake up call , YES it's a 4 stars and would need some renovations but you won't feel that because they have so much to offer and they work hard to make it feel like a 5 .

Please don't expect a full service a the buffet because you have to serve your drinks your self it's a buffet , tables are always clean fast so plenty of space Pssst go in the section 3 at the buffet to see ALEXIS he is so nice , but in fact they are ALL nice and they don't expect a TIP from you ( a dollar or 2 is not much because they work hard ) all they want your comfort and you will always find somthing great to eat , buffet or restaurant a la carte .
For the pool well it's very large and there a section for kids plenty of chairs pool side , beach WELL it's PUNTA CANA nice beach to walk on and while we stayed there they caled it PUNTA CANADA so many french canadians it was nice any way for the beach compare to other Hotels well you are in a short range of all what you need , beach bar ( Felix ) , bathroom and lunch section , fries , burger , salads , desert coffee and cerveza but for the drinks i am not a mix drinker or taster sorry .
For late shows they were great and the animations ( games , dance lessons , pool areobics was in spanish , english , and french .

Well i would go back any time miss you already

Room Tip: Pssssst ask to be in block ( 4 ) or (5) we were in 4 and in room 4116 king size bed , friends were...
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  • Stayed January 2014, traveled with friends
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Helpful?
14 Thank algatineau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VHAB, Director de Relaciones Públicas at VIK Hotel Arena Blanca, responded to this review, February 11, 2014
Dear customer,

Thank you so much for sharing with us your experience in our VIK Hotel Arena Blanca! We are glad to know your opinion about our hotel.

Best wishes,

Francisco Amancio E.
Guest service Manager
VIK hotel Arena Blanca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rainy River, Canada
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed January 25, 2014

We had a great vacation once we got there. Got caught up in the polar vortex and the wimps at Toronto airport. After 3 day delay and a 10 hour delay in Toronto we arrived at 3am at our resort. The resort met all our expectations. We had a oceanview room and it was great. The rooms are clean and well stocked with water and the necessities. The beach was great and always able to get beach chairs in the shade. The staff we friendly and helpful. The food was good and we could always find something to eat. The resort is on the smaller size which suited us. We went for the sun, beach and relaxation and it met all our expectations. We felt that it was a great resort for those on a budget. The people trying to sell time share were a pain but after a few polite "No thank you" they left us alone. A complaint we heard was that WiFi was only available in the lobby - If you wanted to be on the internet all the time - Why not stay at home. We spent 30 minutes in the evening catching up with family and it was enough. We loved the bar on the beach and our favorite bartender was Felix. The house wine was some of the best that we have had at all inclusive resorts. We would definitely recommend this resort. We were fortunate that our trip was extended for the 3 days we lost at no extra cost to us. Big thanks to our travel agent and WestJet vacations.

Room Tip: We had an oceanview room on the 3rd floor. The air conditioning in our room could have been better...
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  • Stayed January 2014, traveled as a couple
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    • Cleanliness
    • Service
Helpful?
8 Thank WCTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VHAB, Director de Relaciones Públicas at VIK Hotel Arena Blanca, responded to this review, February 11, 2014
Dear client,

We are so grateful for your preference in our VIK Hotel Arena Blanca and for your positive comments about our hotel!
It delighted us to know that you enjoyed your stay with us; we love to do our best to satisfy all our clients’ needs, this is our main target. We are looking forward to see you here soon for one more time!

Sincerely,
Francisco Amancio E.
Guest service Manager
VIK hotel Arena Blanca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed January 23, 2014

My husband and I came only for 3 nights Jan 20-23 as a quick getaway. We've read lots of mixed reviews and we left with mixed feelings.

It is definitely not a 4 star hotel. It needs to be renovated for sure, however it is clean and the grounds are well kept. We got lucky with our room - ocean view, nice king size bed and 10ft ceiling! The buffet had a decent variety and it tasted pretty good. Seafood a la carte wasn't good and we didn't bother with the other ones cause we only had 3 nights.

The beach is great but you need to come early to reserve a good spot if you want to be in the shade.

The service at the bar, buffet, lobby, however, was non existent unless you waved a tip at them. Immediately, you get a nice drink with a fruit garnish. But if you come back 30 minutes later (!) same bartender will give you a simple drink out of a plastic cup. I don't mind tipping but not with every single drink that I get!
Also there will always be people trying to sell you tours, cigars or something else - literally waiting for you as you walk out of the buffet or on the way to the beach. Kind of annoying, too.

There was entertainment but again, it was a short trip for us and we mostly wanted to just hangout on the beach.
I wouldn't come back to this resort, even for 3 nights. Would try my luck somewhere else :)

Room Tip: Block 5, third floor, ocean view - great rooms!
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  • Stayed January 2014, traveled as a couple
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    • Service
Helpful?
4 Thank asafarova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VHAB, Director de Relaciones Públicas at VIK Hotel Arena Blanca, responded to this review, March 14, 2014
Dear client,

We would like to thank you for having written us after having stayed in our Vik hotel Arena Blanca. For us is a pleasure to hear that you enjoyed your stay but we are very regretful that our hotel wasn’t what you fully expected. We will be working on your comments..

Best regards,
Francisco Amancio E.
Guest service Manager
VIK hotel Arena Blanca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about VIK Hotel Arena Blanca

Property: VIK Hotel Arena Blanca
Address: White Sand, Carretera Arena Gorda | Bávaro, Punta Cana 290217, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#60 Luxury Hotel in Punta Cana
#64 Top resorts Hotel in Punta Cana
#68 Spa Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — VIK Hotel Arena Blanca 4*
Number of rooms: 447
Official Description (provided by the hotel):
The VIK Hotel Arena Blanca is placed overlooking the incomparable beach of Bávaro, just 30 minutes away from the International Airport of Punta Cana. This hotel in Punta Cana was renovated in 2006 to be able to offer a wide variety of environments: ... more   less 
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Also Known As:
Vik Hotel Punta Cana
Lti Beach Resort Punta Cana
Lti Punta Cana
Lti Resort Punta Cana
Lti Beach Punta Cana

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