I travelled with my 16 year old son from Dec 20 - 27 2013.
We arrived from the airport in the afternoon with several other families and it was like they were surprised to see us. Even the reception staff didn't seem to know which desk we should check in at. Once we finally sorted that out our room wasn't ready and we were told to go eat lunch before the buffet closed. After we ate and took a look around we returned to check in but our room still wasn't ready, I asked for the room number at least so we could book a table for Christmas Eve dinner and the a la carte restaurants but even that was hard to get.
When we finally did get the chance to make our reservations the Concierge told us that the resort was very busy and that it might be tough to get reservations to the restaurants we wanted. After I promised to attend a "special breakfast" with him space seemed to miraculously appear at precisely the times we had requested. Of course, I wasn't surprised to see empty tables at all of the restaurants we visited.
The special breakfast was a "90 min tour and VIP offer" that took almost three hours of several very aggressive sales people pushing the premium travelers club membership. Many promises were made that seemed too good to be true and that is because they weren't and as such didn't show up in the final contract.
Another unpleasant experience was walking the gauntlet of local artisans as they try to sell you their tshirts, jewelry and paintings every other night. They are positioned right along the main walkway to and from dinner so we had to find a back way to the lobby just so we could eat.
The bar service was fine except that everyone seemed to expect a tip every time they did anything for you and you could end up waiting a while for a beer if they couldn't see the $ in your hand.
The food was okay and neither of us got sick so that was a bonus, but there wasn't much variety at the buffets from day to day. The Asian Restaurant was a lot of fun, the steakhouse was good but the Italian restaurant took so long to serve us that my son left for the buffet and came back later to take his pizza to go.
Even though our package included a junior suite the service wasn't overly impressive. The attention to detail was in direct proportion to the tip left that day They seemed to do housekeeping in waves so throughout the day the room was in various sates of cleanliness. For some reason the clean towels did not make it back to our room in time for pre-dinner showers. Eventually we made sure that we had clean beach towels after our day at the pool.
We won't be returning to this resort and I don't recommend it. There are more than twenty other resorts between the airport and Sirenis and I am confident that next year we will be happier.
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- Also Known As:
- Sirenis Cocotal Beach Hotel Punta Cana
- Sirenis Cocotal Beach Resort Casino And Spa
- Sirenis Resort Punta Cana
- Sirenis Cocotal Punta Cana
- Hotel Sirenis Cocotal Beach
- Sirenis Cocotal Resort