I was travelling with my wife and 2 kids. 2 years old and 5 years old. The good side first. Water slides are fun, big, without waiting and a 5 minutes walk. Good location though 40 minutes from the airport. Beautiful gardens, beach and buffet. I always had it easy finding a palapa and/or chairs The food was good. Did not cost a lot for a week so I wasnt expecting much. Got almost the same price as Cuba. Check in was fast. Rooms are renovated (maybe because I was with transat). It rained 15 minutes in the week. Outside area are so clean. Pools are very beautiful. Drinks are good. Lots of shade with kids even on the beach with palm trees. Pools by the beach.
Air Transat sells it as a family resort (with water slides). Before going I emailed the hotel to have a playpen for my 2 years old and since I use 2 strollers I asked for the first floor because i read here that none of the elevators were working. They emailed me back saying they would do. In fact the elevator didnt work and was at the 2nd floor...and no playpen in our room. I returned to the lobby to ask for a playpen but they never did. They only did the following day after another trip to the lobby. We slept the baby between us. There are only flat sheets on the bed which i found bizarre, no blankets! You cannot drink the water from tap so they recommend using the bottled water. After a day we didnt have anymore water in the fridge. They putted more coca-cola and Fanta in the fridge but no water! Also they put our over flat sheets in the playpen leaving our 2 bed without top sheets! I went to the lobby to ask for water and sheet at 7h00pm. At 11h00 pm still no sheet so i went to the lobby again. 20 minutes some man delivered sheets (no water) to room C001 instead of C101...So i followed him to his locker room where he kept the sheets and gave me 2 and water...I tipped him
Following day I left a note on fridge..Agua por Favor! Garcias!'' But after housekeeping still no water and since there was no place in the fridge anymore she putted 2 more coca-cola on the TV cabinet! So i went to complain to our Transat rep. Following hour we had 4 bottles in our room. Batltle was finally over we had water for the week. I understand the housekeeping woman have 24 rooms to clean but this requires common sense. We didnt have toilet paper one day leaving the empty roll on the toilet, she didnt refill us but changed our towels even though they were hanged (meaning dont change like their Eco friendly card says) so he had to find her so they would give us a roll!
Family Hotel. The buffet carries 4 high chairs for all the Cocotal and Tropical childs! No food is available from 5h00pm to 7h00 pm !!! At what time do you think a 2 years old kid and 5 years old eat ? They say the snack bars are open until 6h00pm but they close at 5h00 to make room for the a la carte restaurants. Air transat said the buffet opened at 6h30pm. I know because I was carefull chosing an hotel with early hours. I know spanish kids eats at 8h00 pm, mine sleep at 7h00 pm...
At the end of our week our shower broke. Shower head anchor in the wall broke. We thought it would takes days before repair but took only 30 minutes. Service is not equal. A lot of Sirenis' workers ask you to bring them food and/or drinks. I usually answered them ''will you tip me?'' Not sure if we can so I didnt want to get into trouble.
They charge a 50$ deposit for the safe, so if you plan to bring 200$ bring 250$ because they confiscate 50$ right at the beginning.
They give you a card for beach towel. If you lose a card or towel they charge you 20$ so do not reserve chairs with those towels bring one or two of your own.
No whole fresh milk is available in Dominican Republic.(2 years old kids)
Sirenis Cocotal and Tropical is the same resort. I dont know why they use 2 names. I reserved for Cocotal and had to check in at the Tropical desk.
People were about 50% russians-10% Quebecers-10% french-10% American or canadian(english) -20% mix of italians and spanish and other nationalities. Russians are heavy smokers and drinkers!
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- Also Known As:
- Sirenis Cocotal Beach Resort Casino And Spa
- Sirenis Cocotal Beach Hotel Punta Cana
- Sirenis Resort Punta Cana
- Sirenis Cocotal Punta Cana
- Hotel Sirenis Cocotal Beach
- Sirenis Cocotal Resort