I will definitely not return. My 4 major complaints are the staff, the food safety standards, the condition of the rooms, and lack of air conditioning in the indoor common areas.
We had some situations when the staff seemed rude and/or incompetent, possibly due to (English) language barriers. Ask a question; be prepared to wait for an answer while staff chatters away lengthily (in Spanish of course) on walkie talkies and cell phones. The employee that made arrangements for transfer back to the airport quoted us an incorrect rate. Expect to pay $70, we were told $60.
The outdoor eating area near the pool/beach is the worst. Flies are all over the food, birds eat off of leftovers on the tables and even off the serving buffet. Bird droppings are all over the chairs and floor. Not once did we see a placemat or table top wiped off. Nothing (except the ice cream) is kept cold or on ice. We avoided the grill near the beach/pool which had non-refrigerated containers of raw chicken and beef sitting out in the heat. We could have eaten lunch at the restaurant near the lobby, but it is a LONG walk from the beach/pool area.
The room appeared to not be clean when we arrived. The maid did a more thorough cleaning when requested, but it may be that the quality of the construction/craftsmanship is part of the issue. In our room, O 003, it looked like repairs in the bathroom had been made with chewed up gum. The pillows on the bed are very small; the pillow cases are even smaller. Bring your own pillow cases if you are disturbed by sleeping on pillows others have used. I left a note asking the maid for additional pillows our first night, and a tip. The pillows never came. Little things were annoying, like stained lampshades, dirty curtains, sheets that were too short to cover the mattress box springs and came untucked while sleeping, paper thin towels, and no washcloths.
The lobby, bar area and the night-time show theater are open air and not air conditioned. It is uncomfortably warm.
Good things – the pool and beach are nice (although the water is not Caribbean blue and the sand is not white). The bar in the front lobby serves top shelf liquor if you ask. Trying Mamajuana (Dominican alcoholic beverage) was a pleasant experience. The vacation club salesperson was professional. Listening to their sales pitch was not unpleasant for us and saved us a lot of money. The food and service in the specialty restaurants was really good.
I prefer a more Americanized resort, although we loved Cancun.
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- Also Known As:
- Sirenis Cocotal Beach Resort Casino And Spa
- Sirenis Cocotal Beach Hotel Punta Cana
- Sirenis Resort Punta Cana
- Sirenis Cocotal Punta Cana
- Hotel Sirenis Cocotal Beach
- Sirenis Cocotal Resort