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“4th trip, going again soon, attached photos of staff”

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Sirenis Punta Cana Resort Casino & Aquagames
Ranked #73 of 110 Hotels in Punta Cana
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“4th trip, going again soon, attached photos of staff”
5 of 5 bubbles Reviewed August 9, 2013

We are returning for 5th time in August 2013, we love the place. The staff are just great, they make your holiday. The food is very good, great choice. The restaurants are very good, I loved the fish and Italian, my wife liked the steak house and Mexico. A very clean place.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Cristal123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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london
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed August 8, 2013

We stayed for 2 weeks at end of July and upgraded to a suite with jacuzzi. My boyfriend and I are in our 20s, pretty easygoing and usually happy with a few drinks, good meal and bit of sun. We have had amazing holidays in 3 star hotels and before going away said 'who cares enough to write a negative review on trip advisor!' ... This hotel has prompted me to write my first!

Ill start with the few positive things about this hotel!
-decent room cleaning
-fab excursions (just glad to be away from the hotel!)...buggys were great fun! Saona trip was gorgeous!
-lovely beaches

Now for the not so great...
-customer service is by far the worst I have ever experienced! We were told and expected that the dominican way can come off as abrupt, but there is abrupt and down right rude! Staff made every small request seem like a massive chore and made no effort to make our stay pleasurable.

-Spanish speaking guests! Now...these guys probably had a fab time...mainly because they are the hotels main source of income and the hotel seems to have solely their interests at heart! This was reflected in the constant drone of latin music making us feel like we were stuck in a lift for 2 weeks. Also the service at bars, where the spanish speakers were given obvious priority! In reality, the English speakers felt we were an afterthought, with little English spoken throughout the hotel by both staff and guests, which left us feeling a little isolated. I once asked if there was any english music (which wasn't gangnam style, crazy frog or its raining men) and I the responce was a shaking head not even a word! I wish Thomas cook had made us aware of this before.

-Nothing to do in the evening. We attended 2 shows during our holiday. The first was full of Puerto Rican private jokes which totally went over the heads of anyone who isn't familiar with Latin pop culture. And the second was the Michael Jackson show...I must give the entertainment staff credit for finding 3 Michael Jackson songs that no one we spoke to had ever heard of...when impersonating a man who sold millions of records it might be useful to sing ones that people actually know! I can only guess they were chosen so the audience didn't detect the awful lip syncing of the wrong words.
The only place open in the evenings was the hotel reception/lobby bar which was full of people looking sweaty and miserable in the non-air conditioned area again with the constant drone of Latin music!
We found ourselves in bed by 8.30 most evenings bored stiff!


-Dirty pool! Most hotels run the risk of a dirty pool when they install a pool bar and invite hoards of Puerto Rican guests (none of which we ever saw get out to use the loo) We noticed quite a bit of grime in the pool and as predicted 10 days into the holiday I got an ear infection...
On requesting to see the doctor I was told it was $150 just to see him/her (which I am sure is a figure they pluck out of the air as everyone I met who had asked to see the doctor was quoted a different amount!) ... I decided I'd rather put up with the earache!

-Food. For the first week we thought the food was brill. Big selection and plenty of it. But by week 2 our bodies had had enough of the greasy salty food they offered and it started to loose its magic.
The a la carte restaurants were a bit of a joke! basically the same food as the buffet, just plated up for you! With the exception of the Italian which was lovely...although we ordered a beer 5 times, from 3 different staff members, waited 50 minutes, ate 2 courses and were then told by a waiter that there was no beer...despite the fact we had been brought one 2 minutes earlier and sent it back because we had finished eating!

On a final note...if you still decide that you want to go here (I suggest you fork out the extra couple hundred and say somewhere better!) take lots of cash. Our HSBC cards wouldn't work in the hotel counter (they worked at the airport and excursion booth!). Things are very pricey and be prepared to fork out $30 when you get your sun lotion swiped!

The lovely people we met on this holiday and gorgeous beaches have stopped it getting a terrible review and we can't say that we didn't have any fun, because the excursions were wonderful. But needless to say we are glad to be hone won't be returning any time soon!
S&J!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank shellierandall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago de los Caballeros, Santiago, Dominican Republic
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed August 8, 2013

The rooms were very old fashioned, the food was awful, crew service . the things that we liked were the beach, the pools and they have elevators to the rooms. and best was sirenis aquagames.

We checked in at 4:00 pm and the room's towels were delivered at 10:00pm, i was afraid with the food and kids. I had to return one of the cribs they brougth to my room because of bad smell and with cockroach ..We won't be back again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claribel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed August 8, 2013

Beautiful grounds ! fabulous beach !nice pools ! plenty of sunbeds around the pools and beach !loved the cocktails and a huge choice! beer ok but could be colder. We did have an overall lovely holiday but for us it was the constant Latin music drove us nuts ! absolutely no modern music what so ever no where to go to a bar and perhaps dance ?? every evening everybody had to go to the reception where the only bar was open apart from the a la carts there are just lots of sofas where every body just looked soooo bored !! there is a show at 9.30 which were good especially the Michael Jackson show . There was a late night disco but you had to pay for the drinks as is owned by another company .we were very lucky in that we met some lovely people which was brilliant because we would have just played cards all night as there was nothing else to do . There should be a bar by the pools or beach playing lively music you could dance to, there was simply no where else to go or do Finally the rip off safe policy 42dollars to hire then 50 dollars deposit for the key which if you lost you had to pay ! a big chunk of spending money in 1 hit ! it should be free and a code not a key !! Food ok ish !!The best part is the amazing trips !! take lots of dollars (not pesos) go to the reef explorer swimming with sharks and stingrays absolutely awesome . Horse riding is a must you dont need to be able to ride but its amazing galloping down beautiful beaches and countryside ! The buggies are great fun too . Monster trucks to see so much of the beautiful countryside villages and beeches , A catamaran trip to the breath taking Saona island is a must . A few moans but at the end of the day it is a reasonably priced hotel and you get what you pay for in this world . Wouldn't go again because of the night life shame really could so easily be rectified .

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wellzy_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed August 8, 2013

We love the place, staff are the best, we have visited many Caribbean islands where the staff are great, but Sirenis are the best. We are returning on 20th Aug 2013. The food is great, even the buffet, which has a great choice and changes every day. We would not return for our 5th time if it was not good, do not understand the bad reviews. When we are there we meet so many people who have been before. Been to Sandels twice, but always have had a greater time at Sirenis.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Cristal123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed August 5, 2013 via mobile

My family went last weekend to celebrate a 15 birthday,we were 25 guest, we pay over 900 dollars per person for 3 nights, for the weekend and we suffer a lot. The air conditioner never worked, we were without electricity frecuently, the bathroom was dirty as well the room, the bedroom was small and warm all the time. One on the bed was broken,the box spring was in 3 pieces and the matress collapsed. The TV set was w double image. The never changed the bed clothes. The bathroom flood, the towels were dirty and not available, we still waiting for someone to bring 2.
In sumary as previous experience the food is nightmare,we get sick, my mother the worst.
The meat is like stone and impossible to eat. My father needed a wheelchair, although was asked in advance the didn't have it available,we wait 2 days for it and pay 450 for the next 24 hrs. The internet was expensive and very!!!!!!!!!!!!!!!!!!!!!!slow, only available at the lobby that was very humid and warm.
If you need a good vacation go somewhere far from there

Stayed August 2013, traveled with family
Helpful?
6 Thank rosairoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southend-on-Sea, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed August 5, 2013

Stayed for two weeks in July with family and have certainly been to better hotels in the Dominican.

We had two suites in block R, which was near the beach and pool but a really long walk from reception/ buffet. The rooms were both dated and in need of a revamp, both had lights that didn't work and both toilets also played up for the entire two weeks.

The mini bar consisted of a bottle of water and three soft drinks. I was not expecting miniature gin and vodka, but a bottle of beer would have been nice. I asked the cleaner (who came every day and was really nice) if we could have some beers in the mini bar but this never happened.

The buffet food was fine and you could always find something tasty, but it did get a bit repetitive. The hardest part was finding a table to seat 5. Service ranged from really good and friendly to downright rude. I think this mainly depended on what time you turned up and if they had to clean a table for us.

We ate in the Mexican which had good food but incredibly poor/ rude service, the Italian twice, which was really good on both occasions and the steak house which did a superb burger. Both the Mexican and the Steak house are near the beach and are open to the elements and therefore mossies. We didn't get bitten much but you had to check your food as they got in everything.

Speaking of mossies, the hotel sprayed everywhere almost everyday and in the morning you would leave your room and find a million dead mossies on your doorstep. On a positive note, the spraying worked cos we really hardly got bitten the entire holiday.

Probably the best thing about this hotel was the sunbeds, you could easily stroll down to the beach/pool at 10.00 and find plenty of beds available, all with umbrellas. The two pool bars got incredibly busy in the afternoon and I'm sure the hygiene was awful. Both my sons (16 and 13) suffered from ear infections, one of which ended up costing $880 to put right. More bout that later.

The beach is pretty good although you should be aware this is on the Atlantic and not the Carribean, so it's a bit rougher and there's more rocks etc. , there are no jet skis because of this.

We did three trips, the first was Marinarium, which involved snorkelling with sharks and stingray and was excellent. We also did Bavaro Splash which was snorkelling, speedboat driving and then SNUBA diving. This was fantastic and well worth the $90 per person.

The final trip we did was fishing and this I would have to say was the biggest waste of money ever. Four of us paid to fish and in five hours we managed to catch precisely nothing. On top of that at least half of the people on the boat threw up. I suggest if you want to go just pay for one person to fish and anyone else to watch.

All the trips were booked thru Alexis from hotel extras, ( just outside the lobby near the pool tables), he was really helpful and quite a bit cheaper than our rep ( Thomas cook )

Another thing to consider when booking this hotel and something we obviously didn't is its location. As stated before its on the North East coast on the Atlantic. The worst thing is the distance from anywhere where you may want to go. The airport transfer was well over an hour and all the excursions we did entailed a 45-60 min drive.

Back to the ear infections, I would suggest taking ear plugs and if possible antibiotics. We went to the on site clinic with my eldest son in a lot of pain and was informed he needed IV drips, ear cleansing and three courses of tablets. I am not totally sure this was all necessary and think the total bill of $880 was because it was thru our insurance. Bare in mind you will need to pay for any treatment and then claim back on your return. Needless to say when my younger son started to get painful ears I was straight into the chemist and bought antibiotics which although dear at $50, still worked out cheaper than the doctor on site.

Hope that's covered the most important bits. This is the third hotel in the Dominican we have stayed at, and was by far the worst in terms of accommodation, although the standard of service was pretty good. I'll certainly return to the Dominican, just not to this hotel or area.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kaiserman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sirenis Punta Cana Resort Casino & Aquagames

Property: Sirenis Punta Cana Resort Casino & Aquagames
Address: Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#42 Family Hotel in Punta Cana
#43 Casino Hotel in Punta Cana
#45 Romantic Hotel in Punta Cana
#63 Top resorts Hotel in Punta Cana
#66 Spa Hotel in Punta Cana
#67 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sirenis Punta Cana Resort Casino & Aquagames 3.5*
Number of rooms: 427
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Also Known As:
Sirenis Cocotal Beach Resort Casino And Spa
Sirenis Cocotal Beach Hotel Punta Cana
Sirenis Resort Punta Cana
Sirenis Cocotal Punta Cana
Hotel Sirenis Cocotal Beach
Sirenis Cocotal Resort

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