I just came back from the RIU Palace Bavaro with my husband. It was a beautiful resort situated on the nicest stretch of beach in Punta Cana. Let me give you a breakdown of my experience good and bad.
Welcome drinks were served on lipstick stained glasses, at least 3 of the 5 drinks on the tray. This put a bad taste in my mouth (no pun intended), right off the bat. I did speak to the front desk manager about it. He did not seem too concerned. He gave me a patronizing grin and stated he would speak to the bar manager. That said I never encountered a dirty glass throughout our stay again.
Extremely clean! I have never had such a clean hotel room ever. Our housekeeper Maria made everything extra special and was one of the best things about our trip. Rooms were a little worn for being such a new resort though.
The al a carte restaraunts are near impossible to get into we were only given the option of Italian (I do not know why) and most al a cate restaraunts required a 3 day prior reservation made in the am hours. We opted for the buffet. The food was average. Service was good and our server Yocasta was excellent, she even asked us about our stay and our room which is more than I can say about any of the front desk staff.
Plenty of chairs and well maintained pool. Service at the pool was not the best some servers were nice and others seemed robotic. There is a swim up bar but it is a separate smaller pool with little lounge areas. Coincidentally it was packed with children.
I was quoted $35 USD via phone for a pedicure which I found to be a great deal especially because there was a $15 coupon, but when I got there they stated my price was $45 after the coupon. I let the rep know I was quoted $35 but she insisted it was $60 but $45 after the coupon. Turns out there is a $35 pedi (they have a website) but she did not offer that to me she only offered the spa pedi. I did decide to go ahead with it and it was a great pedi however it was a bit awkward as my Spanish is not at a conversational level and it was pretty quiet as the tech did not speak much English. This was not too big a deal as I do realize I was in another country.
The weather was beautiful and the beach fantastic. I hope you find my review helpful.
- Official Description (provided by the hotel):
- * Located on Arena Gorda Beach in Punta Cana * Inside the Riu Resort, along with the Riu Palace Punta Cana, Riu Palace Macao, Riu Naiboa hotels and the ClubHotel Riu Bambu * The Splash Water World will be opened from 1st November 2016 * 4-story building * Surrounded by 63,000 m2 / 75,000 sq. Yards of lush gardens * Complimentary sun loungers on the beach * 50 km / 31 miles from Higuey * 30 km / 19 miles from Punta Cana Intl. Airport ... more less
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