The last review by Nordie caught my eye, especially the last sentence. “There are definitely some minor shortcomings that make the difference between a perfect vacation and a nice vacation.”
We had a nice vacation last week. The short comings were:
Our first room the ac did not work, nor did the rain forest shower head, and the refrigerator did not keep the items cold. It took forever to get the front desk to move us. In fact they wanted to push us into a lower category room. You should get what you paid for.
Room two, the ac worked but as several posts state, rooms stay warm during the day even with the patio door closed and the card in the slot to make the ac run. Rain forest shower head did not work in this room either nor did the refrigerator keep the items cold. Ice machine was a 2 minute walk from the room. No fun to come back to a warm room after a fun day at the pool and or beach and can’t enjoy a cold beer, soda, or juice.
Wifi was super fast in first room but not strong enough to make a wifi call or download webmail in the second room.
If your room is over the main restaurant you will hear the chairs before they open at 7:00am to after midnight. Same with being over the main stage and hearing the music from 5:00pm to 11:00pm.
Food is too subjective but will comment that the lobster in the Steakhouse and on the buffet is charbroiled. Not steamed. We were also told the ice cream is ice milk. I have no way of knowing besides we never received cream for our coffee at any restaurant but always milk. Which in Spanish is leche.
I would suggest you learn some simple phrases in Spanish or service can come to a crawl. We would sit down at lunch by the beach and forget to ask for water by saying agua. Same thing for white wine as vino blanco. Our mistake but you do get the attitude. Any time we used Spanish service was very good.
Having stayed at three other Riu Palace resorts, Cabo, Cancun, and Palace Punta Cana, I was expecting a prefect vacation but Rui seems to be taking two steps forward and one step back.
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