This is our eighth RIU Palace so we do have experiences to compare this to. We were there for a week in April. We have previously stayed the last two times at the Palace Punta Cana but wanted to try the new resort out this time. We booked a jacuzzi suite- Room 302. Nice location top floor- ocean view. There are some good points to this resort and some bad points. The room nice size but only had a hard couch (wood) in the living room. It could have used softer materials and added a chair. Otherwise the rooms are nice. Housekeeping in our section of the resort was lacking. The maid never cleaned the jacuzzi tub on the deck. And no towel art on the bed. Couples we met there said they had wonderful maid service in there area. They had a different towel art object on there bed daily and even one day had the in room jacuzzi filled and rose petals floating in it. These couples never tipped and we did. On to the restaurants that required reservations. All the couples we meet there and ourselves did not like the restaurants. There may have been one or two items from each that we all enjoyed but not enough to go again or recommend to others. We all enjoyed the buffet. At noon do not go to the beach restaurant go to the main restaurant (open from 1-3pm), it is well worth it. The food is much better than the one close to the pool. As for pool service that was sourly lacking. If you managed to catch someone to place an order you may get it or may not . The coffee shop across from the lobby bar was great. Nice place to go after dinner. That should be in all the Palaces. Did take two tours through Apple. The half day buggies is an experience you do not want to miss. The half day Marinarium was ok- we felt it was not worth the 99/pp (skip it) . The last night everyone we meet met up at the bar and talked about the week. The consensus was is was not a place we would come back to. And I asked the others if they would consider another RIU Palace since this was everyone's first time at a RIU. The response was no. I have to saw we are thinking about no more RIU's ourselves. There are better places to go in the RIU line that are better.
- Official Description (provided by the hotel):
- * Located on Arena Gorda Beach in Punta Cana * Inside the Riu Resort, along with the Riu Palace Punta Cana, Riu Palace Macao, Riu Naiboa hotels and the ClubHotel Riu Bambu * The Splash Water World will be opened from 1st November 2016 * 4-story building * Surrounded by 63,000 m2 / 75,000 sq. Yards of lush gardens * Complimentary sun loungers on the beach * 50 km / 31 miles from Higuey * 30 km / 19 miles from Punta Cana Intl. Airport ... more less
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