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Punta Cana
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Traveler rating
11,857
3,370
1,142
480
335
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Reviewed 4 weeks ago

My partner and I stayed here for 10 nights and it did not disappoint. We struggled to think of any negatives about this resort, everything has been perfect. The food was exceptional at every restaurant, and they each had a separate menu for vegetarians which was great! You did not have to reserve a table which made the experience more relaxed. The hotel itself is impeccable, the room, around the hotel and the beach front was spotless. Every member of staff was so friendly and welcoming, every one of them with a smile on their face and happy to help you. There was lots to do around the resort which kept us busy - table tennis, mini golf, pool table, volleyball, bowls, gym (amazingly kitted out), separate to the entertainment the team provided. We particularly enjoyed that there was 3 pools with different atmospheres, so depending on whether you wanted to be involved with the entertainment or just enjoy relaxing, you had the choice and could mix it up each day. The resort is gorgeous and very romantic, so perfect for a couples retreat. It definitely has been mine and my partner's best holiday by far! We would highly recommend this place!!!

Date of stay: September 2019
Trip type: Traveled as a couple
1  Thank Abigail W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcellenceCollection, Online Brand Controller at Excellence Punta Cana, responded to this reviewResponded 4 weeks ago

Dear Abigali,

First and foremost, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to write and share your feedback with other travelers.

We are very pleased to read that you were amazed by the resort itself, plentiful choices of things to do, the staff made your stay awesome, and the excellent fine cuisine we serve at any restaurant and plentiful of vegetarian options to choose from.

At our resort, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction to provide the best vacation experience ever. We will forward your kind words to the entire team for their contribution.

We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Danny on the bar was great! Really nice guy and always noticed when are drinks were empty and came over to ask if we wanted another! Always happy to see us and remembered our favourite drinks and even recommended which drinks to try!!

Date of stay: September 2019
Trip type: Traveled as a couple
Thank I5688tsprack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcellenceCollection, Online Brand Controller at Excellence Punta Cana, responded to this reviewResponded 4 weeks ago

Dear guest,

First and foremost, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to write and share your feedback with other travelers.

It is lovely to read that our attentive staff members pampered all the time making you got everything you wanted and they went above and beyond to make sure that every need was met. We can assure you that we will forward your kind words to our team for their contribution to how memorable and special was your stay.

It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Best service I have ever had a a all inclusive. Rooms were clean, restaurants gave great service. When by the pool the service was outstanding that to Danny Alexander who is the manager of the bar! Visited the Spa and Sonia then came and found me by the pool each day to give me a touch up massage. Would go back for sure

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank l4eman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcellenceCollection, Online Brand Controller at Excellence Punta Cana, responded to this reviewResponded 4 weeks ago

Dear guest,

First of all, we would like to thank you for your recent stay at Excellence Punta Cana and for taking the time to share this review with the TripAdvisor community.

We are very delighted to read that you were amazed at how consistent is the quality at Excellence Punta Cana in terms of customer service.

The staff members are very passionate about their job and they do all their best in order to satisfy your needs and make you feel pampered all the time. We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you.

It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

From beginning to the end, great service and good people.
Nothing negative to say.
Backround music is very mellow, making it just a place to relax.
Edwin-DJ-Buguii, Ramon, Johendrix, oscar, Ruth and many more.....THUMBS UP! Keep it up!

Date of stay: September 2019
Trip type: Traveled as a couple
Thank F8531NKbrunod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcellenceCollection, Online Brand Controller at Excellence Punta Cana, responded to this reviewResponded 4 weeks ago

Dear Bruno,

First of all, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to share this review with other travelers.

We are pleased to read that your stay was amazing from the beginning due to the exceptional service provided by our lovely staff made your getaway as perfect as possible going above and beyond to surpass your expectations and making you feel pampered all the time as a result of giving the royal treatment you deserved.

We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

My wife and I are having a blast! We really like not having to make reservations. We booked the cheapest room I could find online and I put a lot of time into the search so when I say cheap I am not joking. When we arrived we asked for the free upgrade that I saw in one of there online adds and was offered a very nice EC garden view. We also were offered a very nice EC swim-up corner suite for what I thought was a very good price. I did not except the first offer so they came back with a better one:) This place is a must see. Best value ever! The food is DELICIOUS! Seven more days:)))))

Date of stay: September 2019
Trip type: Traveled as a couple
2  Thank jeffreywC7321RA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcellenceCollection, Online Brand Controller at Excellence Punta Cana, responded to this reviewResponded 4 weeks ago

Dear Jeffrey,

First and foremost, we would like to thank you for choosing Excellence Punta Cana as your vacation destination once again and for taking the time to share this review with other travelers.

We are very pleased to know that the free upgrade to Excellence Club, the delicious food encountered. We are also very glad to read regarding any reservations booking system is required because it makes it fair for everyone as they do not need to plan their holidays accurately allowing them to eat at any restaurant they deserve as long as they are in the proper attire.

We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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