The staff at this hotel, especially folks like Juan Carlos, are what make this resort such a wonderful place to stay. We stayed for 6 nights and there was not one day that we did not meet a new staff member who made a lasting impression. I wish every place of business could have employees who take such care in making sure that you are having a great time. Everyday Juan Carlos found us by the pool, asked about our day, kept us informed of activities that were going on, and made our trip worth every minute. We will miss not being there and especially seeing Juan Carlos. He went above and beyond in customer service more than anyone I have ever seen. You can genuinely tell that he enjoyed making the customers happy.
The food at each of the restaurants that we went to was exceptional. For those who are complaining about the food, I'd like to know where they are eating because this place has top of the line food in my opinion.
The pool is long and not crowded. Yes, you need to get out early to make sure you have a shaded chair, but no earlier than 8:30. The beach is very beautiful and there is ample space on the beach to walk, play games, lounge, etc. The staff will even bring food and drinks to the beach! I would not recommend going to the shops on either side of the resort. They are very high pressure. There were plenty of people at the resort, but we never had to wait for anything of felt that it was crowded.
The nightly entertainment shows are very good. I was particularly impressed by the Circus show. I thought the hotel had brought in a traveling circus for this particular show, but later found out that they are part of the hotel staff!
As with anything in life, there are some downsides. First, my girlfriend was bitten multiple times by bugs. We saw a truck spraying for bugs and they sprayed the room once, but it offered little relief. We asked to change rooms and without question they moved us to a different room. It is strange because I did not have any of those bites. I believe the hotel staff did everything they could to make sure we were satisfied. Once in a different room, the bites went away.
The ride to the resort from the airport is an hour long. Many of the resorts in this area are also a good drive from the airport. After being there and returning home, the drive is worth it and not an issue in my opinion.
The rooms, as far as paint and bedding, do seem a little dated. I would not have noticed until my girlfriend pointed it out.
This is an adults only resort. The resort is spread out enough that you can enjoy your stay any way you like. There are areas of the pool and beach that are quiet for relaxing. There are areas that have activities and music and games and parties. It is completely up to the guest how they want to enjoy their stay. Overall, I enjoyed my stay and would definitely return. I understand from another couple that December/January is the best time to travel to the Dominican Republic.
- Official Description (provided by the hotel):
- This quaint, colonial-style resort is the ideal destination for couples seeking secluded romantic getaways. Nestled among palms on a perfect white-sand beach on a remote stretch of Punta Cana's Caribbean shoreline, Excellence Punta Cana provides the perfect All-Inclusive playground for adults only and is also home to a world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. ... more less
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- Also Known As:
- Secrets Excellence Punta Cana
- Excellence Resort Punta Cana
- Excellence Punta Cana Resort
- Secrets Punta Cana
- Excellence Punta Cana Dominican Republic
- Excellence Dominican Republic
- Punta Cana Excellence Hotel
- Excellence Punta Cana Hotel
- Secret Excellence Resort Punta Cana
- Punta Cana Secrets Excellence