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Excellence Punta Cana
Ranked #14 of 112 Hotels in Punta Cana
Reviewed March 27, 2014

Club Excellence, Punta Cana, Dominican Republic is the best resort my wife and I have ever stayed at. It is adults only, all inclusive and I mean all inclusive, We upgraded to a Club Excellence, garden view room and it is worth the extra cost in plushness and service. The bar is stocked with top shelf brands such as Johnny Walker Black, Absolut vodka etc. The restaurants are top notch covering a variety of cuisines and the service impeccable. This was our second stay here and will go back in a year or two. Truly the best.

Room Tip: Suggest upgrading to Club Excellence status. It is worth the cost.
  • Stayed: March 2014, traveled as a couple
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6  Thank c12052269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,390 - 5,396 of 13,319 reviews

Reviewed March 25, 2014

This was our first visit to Excellence in Punta Cana and couldn't wait to write this review. It was everything we hoped for and more. The resort was lavish and they thought of every detail including the plush bathrobes and slippers awaiting us in our suite, top shelf bar stocked daily and aromatic incense ready for burning at the in-room whirlpool tub. Every employee went out of their way to make our stay both enjoyable and memorable. We celebrated my husband's birthday while there and when we returned to our room that evening they had balloons, champagne and a luscious fruit bowl waiting for our us. The beach was beautiful and constantly attended by employees offering drinks, towels and periodic free massages. There were plenty of activities such as ping pong, tennis, mini golf, tai chi, pool volleyball, salsa lessons and more plus nightly entertainment. The Mille spa on sight was absolutely beautiful with several whirlpools, sauna, steam room, and more . And with all the different themed restaurants, we never ran out of options - Mexican, Spanish, Asian, Italian - as well as 24/7 room service. Can't wait to go back and won't consider staying anywhere but the Excellence. Go - you won't be disappointed.

Room Tip: If you love the pool, ask for first floor by the pool and you can literally walk right into it from...
  • Stayed: March 2014, traveled as a couple
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5  Thank Alliemac23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2014

My Husband and I went to get away from the Snow.. .we live in Boston, MA.
I have been to DR before.. but this was truly the best vacation I could ask for.
the Resort was AMAZING. Clean, beautiful and everything you want and need to make your vacation relaxing. the food was great the staff.. was AMAZING .. all ways smiling, say HI and always willing to do anything for you... During the day the pool area, and the beach was filled with lots of nice people from all over (adults) we made great friends that we will be friends with for a long time. At night you get dressed up and go to dinner... never did we wait for a table.
then always a great show,, I cant believe what these people do. the are truly amazing.
I can't say enough good things about the "Excellence" in Punta Can.. besides I can't wait to return.
I recommend this to anyone and everyone I know... thank you for the best get away...
Brenda Jenson

Room Tip: we upgraded when we got there to pool side "excellence club" it was worth the little extra...
  • Stayed: March 2014, traveled as a couple
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5  Thank brenda j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2014

My husband and I just got back to Ohio last week. Our trip to this resort was unbelievable! More than we ever expected. Our first time at an all inclusive and we do not want to try anywhere else!
We would be disappointed if another resort did not live up to this expectation!
We were not able to take a honeymoon when we got married so we decided to celebrate our '25th' wedding anniversary tropical.
There was not one bad thing-from our Delta flights and 7 night stay at Excellence This resort is very clean, staff very friendly, food, drinks great and lots of sun and fun! Events going on all day if you want to participate. If not, plenty of area to relax. Best of both worlds! The staff is very attentive and always smiling. No wristbands needed here as some of the other resorts have you wear. Jumping in the waves at the ocean from floating on a raft in the pool their is never a dull moment. We met lots of people all ages . All of the guests were very friendly also. I know it was because we were in a HAPPY atmosphere. We would like to mention Jhonathan who is excellent
at his job! He is a great fit for his job position. Very personable! Also, Armando with his smiling face saying happy, happy clappy, clappy- Great fit also! I did not get his name but the staff member that did the water aerobics at noon during the week we were there. (3/12/14-3/17/14) He was awesome with his music and made it very fun! Hope to see them there when we return. Evening events awesome too! We want to make this our vacation destination and hoping we can do this next year!!! Everyone we are talking to is hearing about our great time!

Room Tip: We don't think you can go wrong with whatever room you stay in.
  • Stayed: March 2014, traveled as a couple
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5  Thank Angie_Andy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2014

If this were any longer than a long weekend trip, I think I'd be more upset. We were looking for a 3 day weekend away from the snow. This is the most beautiful beach with some incredible waves. The beverages flowed and the food was unlimited. That was the purpose of the entire trip.

--We were stranded at the airport - the transfer Excellence arrange for us did not show up and then we waited for about 45 minutes for someone else to find us. Upon trying to voice our concern with the concierge, we were shushed with a "romantic dinner". Not looking for freebies, we wanted to make sure this sort of thing doesn't happen to future guests.

--We did not sleep. There was a frog/bug that was incredibly loud throughout the night. Even with everything closed up and the a/c and TV on, it was still impossible to sleep (and we live in the heart of NYC). We complained the first night, they fumigated the area and agreed to move us. New room was facing the same courtyard with the same frog/bugs, so it was a pointless move that did not resolve the issue.

--There were large nests of black bugs crawling around the coffee tray in our 2nd room. We called a few times. The first time someone came in and sprayed. The language barrier made it difficult to understand if we needed to avoid the area, vacate the room, or just go about our business. Regardless, the treatment was ineffective. The second time we called, we were met with a laugh and an empty promise to send someone else to take a look. Not worth a fight at that point.

We visited Excellence Riviera Cancun last year. The restaurants in Punta Cana are very similar. We loved the addition of the tapas restaurant. The activities were great, although not many participated in the daytime activities. You can tell the staff is very passionate. The bartenders, waiters, grounds crew, etc were the nicest people. Our only issues were the airport transfer and the room. We had a good time otherwise, but we will not return to this resort.

  • Stayed: February 2014, traveled as a couple
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1  Thank HillyD24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excellence_Group, Community Manager at Excellence Punta Cana, responded to this reviewResponded April 8, 2014

Allow us to thank you for taking the time to write this review in which you share your experience at Excellence Punta Cana with all Trip Advisor Readers.

Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We also appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay.

We would like to offer you our most sincere apologies for the transfers situation and for the inadequate follow up provided. We totally understand how you felt about having to deal with this situation, instead of spending time enjoying the Resort facilities and your overall vacation. We will forward your comments to the management as your feedback helps us improve on a daily basis.

Please receive our sincerest apologizes about the incident you had in your room, please let us assure you that we take our guests comments very seriously and that we are not looking to dismiss your review but we would like to explain that, we have a complete program for pest control and fumigation throughout all the hotel areas including our guest rooms, but as you know the hotel is located in a tropical area.

We hope to have the opportunity to welcome you and provide you the memorable and relaxing experience you deserve.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2014

My husband and I cannot say enough about the Excellence resort in Punta Cana, Dominican Republic. The resort itself is immaculate. You get off the shuttle from the airport and you are welcomed with a glass of champagne and smiling staff saying "Welcome Home". It is truly paradise in every sense of the word. This was our first time at an all inclusive and we would do it again in a heartbeat. The rooms were beautiful, staff was friendly, drinks were flowing (and not watered down at all which I hear can happen at all inclusive's). They had a great mix of restaurants and none of them needed a reservation which made it very easy to relax and "go with the flow". There was no need to plan anything- just relax. One of the things I really appreciated was the exclusivity- it was not at all crowded. There was always a place on the beach or by the pool whether we got there at 8am or slept in and went at noon. I often hear about resorts being overcrowded and that is not the case here. We went for 6 days in mid March which according to our travel agent is prime travel time so I was a little concerned about how crowded it would be but it was perfection. They do a great job with the layout- you always feel there is a place to go and enjoy. Definitely 5 stars, no question and we would go again and again.

Room Tip: If you would like a more private room I would book a garden view room on the 2nd floor. Every room h...
  • Stayed: March 2014, traveled as a couple
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4  Thank Jacqueline F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2014

First trip to Punta Cana, first time at an all inclusive. It was a win win! I booked the trip through American Express Vacations. Airfare and airport transfers (from/to the resort) were included in the pricing. We stayed five (5) days, four (4) nights. The resort is top notch first class all the way. I did not notice one deficienciy with the facility during our stay. The facility and grounds were spotless. The employees were most friendly (including the maintenance staff). We stayed in a garden view junior suite with a king size bed. The room was very large and nicely decorated. I told American Express when I booked the trip that is was my wife's birthday (it really was). The resort had rose petals and a rose on the bed when we arrived, and a bottle of champagne in the room too! Our mini bar in the room was part of the inclusive and restocked everyday. Booze is top shelve (Absolute, Barcardi, etc.) and the bartenders are heavy handed with their pours when asked. I really don't have anything negative to saw about the resort and our stay. The beach was beautiful, waters a little rough for swimming, and security throughout the facility was visible. On the way to the airport I heard horror stories from other people who stayed at other resorts. Our story was only possitive. Thanks to American Express and the Excellence for a most enjoyable stay. We'll be back!

Room Tip: We stayed in building 14, one of the end buildings and an end unit. It was a long walk from the lob...
  • Stayed: March 2014, traveled as a couple
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4  Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excellence Punta Cana

Address: Playas Uvero Alto, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Punta Cana
#8 Casino Hotel in Punta Cana
#12 Spa Hotel in Punta Cana
#12 Top resorts Hotel in Punta Cana
#13 On the Beach Hotel in Punta Cana
#14 Family Hotel in Punta Cana
#14 Luxury Hotel in Punta Cana
Price Range: $280 - $662 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Excellence Punta Cana 4.5*
Number of rooms: 464
Official Description (provided by the hotel):
This quaint, colonial-style resort is the ideal destination for couples seeking secluded romantic getaways. Nestled among palms on a perfect white-sand beach on a remote stretch of Punta Cana's Caribbean shoreline, Excellence Punta Cana provides the perfect All-Inclusive playground for adults only and is also home to a world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. ... more   less 
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Also Known As:
Secrets Excellence Punta Cana
Excellence Resort Punta Cana
Excellence Punta Cana Resort
Secrets Punta Cana
Excellence Punta Cana Dominican Republic
Excellence Dominican Republic
Punta Cana Excellence Hotel
Excellence Punta Cana Hotel
Secret Excellence Resort Punta Cana
Punta Cana Secrets Excellence

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